[Security Solution][Case] ServiceNow SIR Connector #88655

cnasikas · 2021-01-19T10:25:36Z

Summary

Release Notes: Adds ServiceNow SIR case connector

This PR implements the case's fields for the ServiveNow SIR connector.

Create case:

Create.case.SIR.mp4

Push case to SIR:

SIR.push.mp4

Technical details:

Merge routes api/cases/configure/connectors/<connector_id>/push and api/cases/<case_id>/_push into one route. The new route endpoint is case/<case_id>/connector/<connector_id>/_push.
Moved all push to external incident logic from the front-end to the back-end.
Create ServiceNow SIR case fields.
Move Case settings registry to the x-pack/plugins/security_solution/public/cases/components/connectors folder.
Rename Case settings registry to Case connectors registry.
Get fields of ServiceNow ITSM connector dynamically. It uses the new sub action getChoices introduced in [Alerts] ServiceNow SIR Connector #88190.
Add mapping for ServiceNow SIR.
Enhanced code to support external service formatters for each connector. Each service formatter have access to all alerts attach to the case.
Rename ServiceNow SIR to ServiceNow SecOps.
Create get case client method. It returns a case.
Create getUserActions case client method. It returns the case's user action.
Create getAlerts case client method. It returns the requested alerts.
Push comments of ServiceNow SIR to work_notes.
Create push case client method. It push a case to an external service.
Alert fields destination.ip, source.ip, file.hash.sha256, and url.full are pushed to ServiceNow SIR in dest_ip, source_ip, malware_hash, and malware_url accordingly. The values of the fields are constructed from all alerts attach to a case. Example dest_ip: 192.168.1.1,192.168.1.2,...

Depends on #88190

Meta issue: #82676

Release note

Checklist

Delete any items that are not applicable to this PR.

Any text added follows EUI's writing guidelines, uses sentence case text and includes i18n support
Documentation was added for features that require explanation or tutorials
Unit or functional tests were updated or added to match the most common scenarios
Any UI touched in this PR is usable by keyboard only (learn more about keyboard accessibility)
Any UI touched in this PR does not create any new axe failures (run axe in browser: FF, Chrome)
If a plugin configuration key changed, check if it needs to be whitelisted in the cloud and added to the docker list
This renders correctly on smaller devices using a responsive layout. (You can test this in your browser)
This was checked for cross-browser compatibility

For maintainers

This was checked for breaking API changes and was labeled appropriately

elasticmachine · 2021-02-03T14:39:24Z

Pinging @elastic/security-solution (Team: SecuritySolution)

elasticmachine · 2021-02-03T14:39:26Z

Pinging @elastic/security-threat-hunting (Team:Threat Hunting)

YulNaumenko

Alerting related changes LGTM.

…connector fields

…ana into cases_servicenow_sir_fields

XavierM

Really exciting feature for our user, as always your code is clean and readable. Thanks a lot for getting this new connector.

…timeline-and-rollover-info * 'master' of github.com:elastic/kibana: (47 commits) [Fleet] Use TS project references (elastic#87574) before/beforeEach clean up (elastic#90663) [Vega] user should be able to set a specific tilemap service using the mapStyle property (elastic#88440) [Security Solution][Case] ServiceNow SIR Connector (elastic#88655) [Search Sessions] Enable extend from management (elastic#90558) [ILM] Delete phase redesign (rework) (elastic#90291) [APM-UI][E2E] use withGithubStatus step (elastic#90651) Add folding in kb-monaco and update some viewers (elastic#90152) [Grok Debugger] Changed test to wait for grok debugger container to exist to fix test flakiness (elastic#90543) Strongly typed EUI theme for styled-components (elastic#90106) Fix vega renovate label (elastic#90591) [Uptime] Migrate to TypeScript project references (elastic#90510) [Monitoring] Migrate data source for legacy alerts to monitoring data directly (elastic#87377) [Upgrade Assistant] Add A11y Tests (elastic#90265) [Time to Visualize] Adds functional tests for linking/unlinking panel from embeddable library (elastic#89612) [dev-utils/ship-ci-stats] fail when CI stats is down (elastic#90678) chore(NA): remove write permissions on Bazel remote cache for PRs (elastic#90652) chore(NA): move bazel workspace status from bash script into nodejs executable (elastic#90560) Use default ES distribution for functional tests (elastic#88737) [Alerts] Jira: Disallow labels with spaces (elastic#90548) ... # Conflicts: # x-pack/plugins/index_lifecycle_management/public/application/sections/edit_policy/components/timeline/timeline.tsx # x-pack/plugins/index_lifecycle_management/public/application/sections/edit_policy/lib/absolute_timing_to_relative_timing.test.ts # x-pack/plugins/index_lifecycle_management/public/application/sections/edit_policy/lib/absolute_timing_to_relative_timing.ts

…0743) Co-authored-by: Xavier Mouligneau <[email protected]> Co-authored-by: Xavier Mouligneau <[email protected]>

kibanamachine · 2021-03-16T19:00:01Z

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cnasikas force-pushed the cases_servicenow_sir_fields branch from 9b60537 to 222688f Compare January 21, 2021 09:10

cnasikas changed the title ~~[Security Solution][Case][skip-ci] ServiceNow SIR Connector~~ [Security Solution][Case] ServiceNow SIR Connector Jan 21, 2021

cnasikas force-pushed the cases_servicenow_sir_fields branch 3 times, most recently from f7e6bd4 to 277b184 Compare January 25, 2021 11:22

cnasikas force-pushed the cases_servicenow_sir_fields branch 4 times, most recently from fe99938 to 961ba01 Compare February 1, 2021 08:56

cnasikas self-assigned this Feb 2, 2021

cnasikas added release_note:feature Makes this part of the condensed release notes Team: SecuritySolution Security Solutions Team working on SIEM, Endpoint, Timeline, Resolver, etc. Team:Threat Hunting Security Solution Threat Hunting Team v7.12.0 v8.0.0 labels Feb 2, 2021

cnasikas force-pushed the cases_servicenow_sir_fields branch 2 times, most recently from 42e992b to c3549f0 Compare February 2, 2021 13:04

cnasikas changed the title ~~[Security Solution][Case] ServiceNow SIR Connector~~ [Security Solution][Case][skip-ci] ServiceNow SIR Connector Feb 2, 2021

cnasikas force-pushed the cases_servicenow_sir_fields branch 2 times, most recently from f8c4c49 to 81b2189 Compare February 3, 2021 12:35

cnasikas changed the title ~~[Security Solution][Case][skip-ci] ServiceNow SIR Connector~~ [Security Solution][Case] ServiceNow SIR Connector Feb 3, 2021

cnasikas marked this pull request as ready for review February 3, 2021 14:38

cnasikas requested review from a team as code owners February 3, 2021 14:38

cnasikas added the release_note:plugin_api_changes Contains a Plugin API changes section for the breaking plugin API changes section. label Feb 3, 2021

YulNaumenko approved these changes Feb 3, 2021

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cnasikas force-pushed the cases_servicenow_sir_fields branch from f772ccb to fb612b6 Compare February 4, 2021 07:58

cnasikas added 12 commits February 8, 2021 09:56

Fix tests

8be8191

Fix license

1c51755

Refactor case client

98f9b73

Fix tests

a5f022b

Fix i18n errors

2d4dc6d

Fix integration tests

2706414

Mock useGetChoices

d4e5bca

Fix cypress tests

0b4b14e

Fix bug when changing connectors

6a3447e

Add tests

c441677

Jira: Replace white spaces with hyphens on tags

82fe896

PR Feedback

3e3bb25

cnasikas force-pushed the cases_servicenow_sir_fields branch from 67ff678 to 3e3bb25 Compare February 8, 2021 08:44

cnasikas and others added 3 commits February 8, 2021 21:30

PR Feedback

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christos and I figure out how to get rid of the useEffect to re-init …

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…connector fields

Merge branch 'cases_servicenow_sir_fields' of github.com:cnasikas/kib…

6eb6b15

…ana into cases_servicenow_sir_fields

XavierM approved these changes Feb 8, 2021

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Merge branch 'master' into cases_servicenow_sir_fields

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cnasikas requested review from a team as code owners February 9, 2021 07:34

Fix tests

47ef8e5

cnasikas force-pushed the cases_servicenow_sir_fields branch from 6601a48 to 47ef8e5 Compare February 9, 2021 08:16

cnasikas merged commit a0d4b04 into elastic:master Feb 9, 2021

cnasikas deleted the cases_servicenow_sir_fields branch February 9, 2021 10:28

cnasikas mentioned this pull request Feb 9, 2021

[7.x] [Security Solution][Case] ServiceNow SIR Connector (#88655) #90743

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cnasikas added a commit that referenced this pull request Feb 9, 2021

[7.x] [Security Solution][Case] ServiceNow SIR Connector (#88655) (#9…

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…0743) Co-authored-by: Xavier Mouligneau <[email protected]> Co-authored-by: Xavier Mouligneau <[email protected]>

cnasikas mentioned this pull request Jun 22, 2021

[Security Solution] Alert information is not displayed on Jira after adding the alert in jira connector even after enabling the "sync alert status with case status" option. #86102

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cnasikas mentioned this pull request Sep 15, 2022

Additional action types for alerting #45023

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[Security Solution][Case] ServiceNow SIR Connector #88655

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cnasikas commented Jan 19, 2021 •

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