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Reporting Issues

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riQQ edited this page Jun 8, 2016 · 6 revisions

HDT Log Files

When reporting an issue it is sometimes useful to upload log or configuration files to help diagnose the problem. Pasting such files directly into an issue comment takes up a lot of space and also makes it difficult to read.

When asked to provide Hearthstone Deck Tracker log files, use the following steps:

  • Try and replicate the issue you are having

  • Then go to options

HDT Options

  • Click Settings then Open Data Folder

HDT Data Folder

  • In the newly opened explorer window open the Logs folder

  • Attach the most recent log file hdt_log.txt to your Github issue

  • Are there any crash logs in <HDT dir>\Crash reports. Attach the ones created at the time your issue occured

Windows log files

  • Open the windows event viewer (Press Windows key + R, input eventvwr and confirm)
  • Go to windows log > application
  • Filter by the sources Application Error and .NET Runtime
  • Copy the details of the entries created at the time your issue occured
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