SMTP mail not functioning in 3.5.0-rc

[ctbakken]

Steps to reproduce the issue

Fill / choose all applicable fields in Mail Settings:
Send Mail -> Yes
Mailer -> SMTP
From email -> my own email address
From Name -> My Name
Disable Mass Mail -> No
SMTP Authentication -> No
SMTP Security -> None / SSL / TLS (tried all)
SMTP Port -> 25 / 587 (tried both)
SMTP Username -> None
SMTP Password -> None
SMTP Host -> My SMTP server, authenticating sender IP-address

Save

Send Test Mail

Expected result

Test mail sent

Actual result

Error messages:
Test mail could not be sent
Could not instantiate mail function

System information (as much as possible)

PHP Built On Linux 3.2.0-98-generic #138-Ubuntu SMP Mon Jan 11 12:33:01 UTC 2016 x86_64
Database Version 5.5.47-0ubuntu0.12.04.1
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 5.5.23
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.5.0-rc Release Candidate [ Ember ] 10-March-2016 00:30 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:44.0) Gecko/20100101 Firefox/44.0

Additional comments

Sendmail not installed on server due to security implications
SMTP working fine on Joomla up to and including 3.4.8 on same server

[andrepereiradasilva]

Could be this? https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting#could-not-instantiate-mail-function

[ctbakken]

Probably, but does that mean that J3.5 no longer supports direct sending via SMTP like earlier Joomla versions?
Isn't this a step back securitywise? I've got rid of the problem with rogue scripts injected in my Joomla installations sending thousands of spam emails, by removing the local mail server software from my servers...
In your link I read about isSMTP(), is this something I can install / configure server-wide, or do I have to alter the PHPMailer script in all new Joomla installations?

[andrepereiradasilva]

Probably, but does that mean that J3.5 no longer supports direct sending via SMTP like earlier Joomla versions?

Of course it supports. I have a SMTP working fine in my joomla test server with 3.5.0 RC.

Isn't this a step back securitywise? I've got rid of the problem with rogue scripts injected in my Joomla installations sending thousands of spam emails, by removing the local mail server software from my servers...

I'm not telling to use sendmail. the link i posted is the oficial phpmailer troubleshoot so you can check what's is going on with your smtp mail server.
the only thing you should need is an smtp mail server that works fine.

In your link I read about isSMTP(), is this something I can install / configure server-wide, or do I have to alter the PHPMailer script in all new Joomla installations?

isSMTP is a PHPMailer function the link i posted is the oficial phpmailer troubleshoot.
Please never change joomla core files... when you update they will be replaced...

In conclusion, you seem to be hitting a phpmailer error because of your smtp server config, i guess.

also, don't forget that from 3.4.8 to 3.5.0 RC the version of phpmailer lib changed so there can be additional checks.

• 3.4.8: 5.2.9 (https://github.com/joomla/joomla-cms/blob/3.4.x/libraries/vendor/phpmailer/phpmailer/class.phpmailer.php#L34)
• 3.5.0 RC: 5.2.14 https://github.com/joomla/joomla-cms/blob/staging/libraries/vendor/phpmailer/phpmailer/class.phpmailer.php#L34

Changelog: https://github.com/PHPMailer/PHPMailer/blob/master/changelog.md

[kigh143]

hey sorry about that, I made a module that was to send an email notification from the super user to the person who has contacted them.
if your are sending the mail while on localhost your get that error, please modify these mail settings under the system menu -> select global configurations, then under the server tab modify the contents of your mail settings
turn on send mail
*mailer * set it to SMTP
then the from email set it to your email address from either, gmail, live, etc
from name : add a name username
turn on SMTP Authentication
set SMTP security to TLS
SMTP port 25, or 2525
SMTP username : your email address
SMTP password the password you user for the provided email address
then for the host. user smtp.gmail.com for gmail, smtp.live.com for live.com etc
hope this will help your
thanks and regards enjoy being at joomla.

[kigh143]

please also show your system information for your configuration file

[wilsonge]

Another report of this on the forum http://forum.joomla.org/viewtopic.php?f=706&t=913705

[krogias]

Hi,
I know that this is a RC issue tracker, but I've experienced the same issue after updating to 3.5 stable.
Database Version: 5.6.21, PHP Version: 5.6.3, Web Server: Apache/2.4.10 (Win32) PHP/5.6.3

My mail server is working fine and is updated.
I had to roll back to 3.4.8..

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[brianteeman]

@krogias Can you give some more information please. How and where are you sending mail. Is it a core component or an extension. What were the results of using the test email button in global configuration

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[krogias]

It was the core component (contact form). Sending as a guest to a contact.
I have some automated messages to admins from Akeeba Admin Tools, which didn't work either.
I Don't have any other info because I rolled back.
My settings:
Send Mail -> Yes
Mailer -> SMTP
Disable Mass Mail -> No
SMTP Authentication -> Yes
SMTP Security -> None
SMTP Port -> 25
SMTP Host -> My SMTP server
Everything works fine now in 3.4.8.

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_{This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9373.}

[wilsonge]

What hosting provider are you using? SMTP mails are definitely working for some people - so it must be some sort of server specific bug :/

[krogias]

As stated above SMTP Host-> My SMTP server, which means that I use my own mail server. I don't think it is a mail server issue, because it's one of the best commercial mail servers.
I Know that Joomla! 3.5 updated the PHPMailer library and I don't think it's right to change our mail server settings whenever Joomla updates it's libraries.

[wilsonge]

https://github.com/PHPMailer/PHPMailer/releases PHP Mailer released a "important security update" as you can see from the changelog. I'm not in a place where I can roll back the PHPMailer upgrade. That's why we need to figure out what the issue is - we have a class in Joomla that we can apply fixes if it comes down to that - but without being able to reliably reproduce the issue we can't fix the issue.

[krogias]

That's very bad.

[kigh143]

Hello, I was making a module that adds the contact us functionality to a website or blog. U configured my settings to those and it worked.
Sent from my ASUS

-------- Original Message --------
From:Brian Teeman notifications@github.com
Sent:Tue, 22 Mar 2016 11:56:23 +0300
To:joomla/joomla-cms joomla-cms@noreply.github.com
Cc:Katende Ivan kigh143@gmail.com
Subject:Re: [joomla-cms] SMTP mail not functioning in 3.5.0-rc (#9373)

@krogias Can you give some more information please. How and where are you sending mail. Is it a core component or an extension. What were the results of using the test email button in global configuration

This comment was created with the J!Tracker Application at issues.joomla.org/joomla-cms/9373.

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