[v13] docs: Add agent updates follow the cluster upgrade to the FAQ

docs/pages/choose-an-edition/teleport-cloud/faq.mdx

@@ -135,37 +135,64 @@ Proxy recording mode is disabled for cloud customers
 
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-## Upgrading
+## Updates
 
-### Will Teleport be automatically upgraded with each release?
+### Will Teleport be updated automatically?
 
-Teleport Cloud follows the Teleport [Upcoming
-Releases](../../upcoming-releases.mdx) timelines.
+The Teleport Auth Service and Teleport Proxy Service for Teleport Team and Teleport Enterprise Cloud 
+are automatically kept up to date with patches and minor releases following the release schedule
+described in [Teleport Upcoming Releases](../../upcoming-releases.mdx).
 
-- Major version upgrades for customer Auth and Proxy Servers occur after the
-  first minor release (for example (=teleport.major_version=).1.0) of Teleport.
-  This typically happens within one month of a new major release of Teleport
-  becoming available.
-- After the first minor release, subsequent minor and patch upgrades typically
-  occur within a week.
-- Your Teleport tenant will NOT be automatically upgraded to the next major version if any
-  Teleport agents connected to the cluster are not compatible (> 1 major version behind).
+- Major version updates for the Teleport Auth Service and Teleport Proxy Service typically occur 
+  one month after new major versions are released.
+- Minor updates and patches typically occur between one day and a week after a release.
+- Teleport Auth Service and Teleport Proxy Service updates are pushed to Teleport cloud accounts
+  during your scheduled maintenance window.
+- Teleport agents are only updated automatically if you enroll them in automatic updates.
 
-### Are upgrades times configurable for my Teleport Enterprise Cloud tenant?
+If you have Teleport agents connected to a Teleport Team or Teleport Enterprise cluster that are
+more than one major version behind, you might experience compatibility issues unless your agents
+are enrolled in automatic updates. 
 
-Yes, you can set the window start time that works best for your organization
-for upgrades. Teleport provides a scheduled maintenance time window for any
-upgrades, patches and other required updates for all tenants. An upgrade for
-your tenant will not start earlier than the window start time you set.
+To get version information for your agents, see [How can I find version information on 
+connected agents?](#how-can-i-find-version-information-on-connected-agents).
+For information about enrolling in automatic agent updates, see [Enroll an agent into automatic 
+updates](../../management/operations/enroll-agent-into-automatic-updates.mdx).
 
-To set the window start time select your username in the Web UI, then the Help
-& Support option from the drop-down. The Scheduled Upgrades section within that
-page allows you to configure the window start time.
+For more information about automatic updates and compatibility issues, contact 
+[Teleport support](https://goteleport.com/support/).
 
-Teleport recommends subscribing to the Teleport Enterprise Cloud updates at
-[status.teleport.sh](https://status.teleport.sh) to keep up to date on
+### Are updates times configurable for Teleport Enterprise Cloud?
+
+Yes, Teleport provides a scheduled maintenance time window for updates and you can set 
+the start time for the maintenance window that works best for your organization. The  
+scheduled maintenance windows applies for all updates, including patches and agent updates 
+for all Teleport Cloud accounts. Updates for your cluster won't start earlier than the 
+maintenance window start time you set.
+
+To set the maintenance window start time, select your username in the Teleport Web UI, 
+then click **Help & Support**. Under Scheduled Upgrades, you can see the current
+maintenance window start time. Click **Edit** to set a different start time for 
 scheduled maintenance.
 
+Teleport recommends you check the status of Teleport Cloud at 
+[status.teleport.sh](https://status.teleport.sh). From the status page, click
+**Subscribe to Updates** to get email notifications whenever Teleport Cloud creates, 
+updates, or resolves an incident and stay informed about scheduled maintenance and
+new releases.
+
+### When are agents automatically updated?
+
+Teleport Team and Teleport Enterprise must be set to receive automatic updates
+to use the Teleport Cloud version server for automatic agent updates. With automatic 
+agent updates, agents periodically check the version server for new releases and 
+update the software when new versions are found.
+
+If you enroll in automatic agent updates, Teleport agents are automatically 
+updated after your Teleport cluster is updated during your scheduled maintenance 
+period. For information about enrolling in automatic agent updates, see [Enroll an 
+agent into automatic updates](../../management/operations/enroll-agent-into-automatic-updates.mdx).
+
 ### How can I find version information on connected agents?
 
 To find the version of Teleport agent is attached to your cluster, run the