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[8.19] [ResponseOps][Cases] Add timing metrics to cases SO (#219070)#224651

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kibanamachine merged 1 commit intoelastic:8.19from
kibanamachine:backport/8.19/pr-219070
Jun 20, 2025
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[8.19] [ResponseOps][Cases] Add timing metrics to cases SO (#219070)#224651
kibanamachine merged 1 commit intoelastic:8.19from
kibanamachine:backport/8.19/pr-219070

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Backport

This will backport the following commits from main to 8.19:

Questions ?

Please refer to the Backport tool documentation

## Summary

- Adds the `in_progress_at` timestamp to Cases Saved Objects
- Adds the `time_to_acknowledge`, `time_to_investigate` and
`time_to_resolve` timing metrics to Cases Saved Objects

## References

Closes elastic#217638

### Checklist

Check the PR satisfies following conditions.

Reviewers should verify this PR satisfies this list as well.

- [x] [Unit or functional
tests](https://www.elastic.co/guide/en/kibana/master/development-tests.html)
were updated or added to match the most common scenarios
- [x] [Flaky Test
Runner](https://ci-stats.kibana.dev/trigger_flaky_test_runner/1) was
used on any tests changed (passed ✅)

---------

Co-authored-by: kibanamachine <42973632+kibanamachine@users.noreply.github.com>
Co-authored-by: Christos Nasikas <xristosnasikas@gmail.com>
Co-authored-by: Christos Nasikas <christos.nasikas@elastic.co>
(cherry picked from commit b0aa031)
@kibanamachine kibanamachine added the backport This PR is a backport of another PR label Jun 20, 2025
@kibanamachine kibanamachine enabled auto-merge (squash) June 20, 2025 09:41
@kibanamachine kibanamachine merged commit ec5df86 into elastic:8.19 Jun 20, 2025
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💚 Build Succeeded

Metrics [docs]

Page load bundle

Size of the bundles that are downloaded on every page load. Target size is below 100kb

id before after diff
cases 160.5KB 160.7KB +179.0B
Unknown metric groups

ESLint disabled line counts

id before after diff
@kbn/test-suites-xpack 696 698 +2

Total ESLint disabled count

id before after diff
@kbn/test-suites-xpack 717 719 +2

cc @umbopepato

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3 participants