How to Report A Bug

Help yourself

• Have you checked the Frequently Asked Questions? Chances are the solution to your problem is known and has already been solved
• Try to restart Kodi :-)
• If that did not help, try to reset your PKC Addon and the Kodi database:
  • Settings -> Advanced -> "Partial or Full Reset of Database and PKC".
  • Then choose Yes, Yes and No

If you're still having problems, let me know. However, without your log files, no-one can help you

Report your problem

- Delete your Plex tokens (=passwords) in the log file!!

If the above did not help, first make sure that your bug is yet unheard of:

1. Check the known Issues whether you have discovered a new bug
2. If you did indeed discover a new bug: Activate a more detailed logging for KodiPlexConnect: Settings -> Advanced -> Choose "Debug"
3. Follow the Kodi instructions and try to reproduce the bug so you can catch it in your logs. We need the normal kodi.log log-file, you can find it here
4. Don't forget to delete all references to any of your Plex tokens by searching for X-Plex-Token and replacing the string just after that!! You don't want others to have access to your Plex installation
5. Open a new issue on Github
   • Describe the problem and be as specific and detailed as possible
   • Include your log or the link to your log (that you posted e.g. here: http://xbmclogs.com/)

No-one can help you without your log files

I published my Plex token to some forum or Github. Anyone can now access

Not good - theoretically anyone can now access your Plex Media Server. Please follow this Plex advice at the bottom of the page immediately.