How to Report A Bug

Having Problems? Then thanks for your log files!

Help yourself

• Have you checked the Frequently Asked Questions? Chances are the solution to your problem is already there
• Try to restart Kodi
• If that did not help, try to completely reset your PKC Addon:
  • Settings -> Advanced -> "Partial or Full Reset of Database and PKC".
  • Then choose 3x Yes

If you're still having problems, let me know. However, without your log files, no-one can help you

Report your problem

If the above did not help, first make sure that your bug is yet unheard of:

1. Check the known Issues whether you have discovered a new bug
2. If you did indeed discover a new bug: Activate a more detailed logging for KodiPlexConnect: Settings -> Advanced -> Choose "Debug"
3. Follow the Kodi instructions and try to reproduce the bug so you can catch it in your logs
4. Don't forget to delete all references to any of your Plex tokens by searching for X-Plex-Token and replacing the string just after that!! You don't want others to have access to your Plex installation
5. Open a new issue on Github
   • Describe the problem and be as specific and detailed as possible
   • Include your log or the link to your log (that you posted e.g. here: http://xbmclogs.com/)

No-one can help you without your log files