How to Report A Bug

Help yourself

• Have you checked the Frequently Asked Questions? Chances are the solution to your problem is known and has already been solved
• Try to restart Kodi :-)
• If that did not help, try to reset your PKC Addon and the Kodi database:
  • Settings -> Advanced -> "Partial or Full Reset of Database and PKC".
  • Then choose Yes (to reset the Kodi database), Yes (to delete the cached artwork) and No (to not reset all PKC settings)

If you're still having problems, let me know. However, without your log files, no-one can help you

Report your problem

- Delete your Plex tokens (=passwords) in the log file!!

If the above did not help, first make sure that your bug is yet unheard of:

1. Check the known Issues whether you have discovered a new bug
2. If you did indeed discover a new bug: Activate a more detailed logging for KodiPlexConnect: Settings -> Advanced -> Choose "Debug"
3. Follow the Kodi instructions and try to reproduce the bug so you can catch it in your logs. We need the normal kodi.log log-file, you can find it here
4. Don't forget to delete all references to any of your Plex tokens by searching for X-Plex-Token and replacing the string just after that!! You don't want others to have access to your Plex installation
5. Open a new issue on Github
   • Describe the problem and be as specific and detailed as possible
   • Include your log or the link to your log (that you posted e.g. here: http://xbmclogs.com/)

No-one can help you without your log files

I published my Plex token to some forum or Github. Anyone can now access

Not good - theoretically anyone can now access your Plex Media Server. Please follow this Plex advice at the bottom of the page immediately.