fix: ensure correct inquiry routing to manager queue when manual routing is enabled

[ricardogarim]

Proposed changes (including videos or screenshots)

As per CORE-992, this PR ensures inquiries are correctly routed to the manager's queue when a contact manager is attached and manual routing is enabled.

Issue(s)

• CORE-992

Steps to test or reproduce

1. Set omnichannel routing to manual.
2. Create two agents.
3. Create a contact with a known name and email, and assign it to one of the agents.
4. Create a livechat inquiry using the contact’s details.
5. Verify that the inquiry is only assigned to the contact’s designated manager.

Test cases:

• Route to the correct online contact manager when routing is set to Manual Selection.
• Route to the correct contact manager when routing is set to Manual Selection, contact manager is offline, and Livechat_accept_chats_with_no_agents is true.
• Route to general queue when the contact manager is offline, and Livechat_accept_chats_with_no_agents is false.

Further comments

[dionisio-bot]

Looks like this PR is ready to merge! 🎉
If you have any trouble, please check the PR guidelines

[changeset-bot]

🦋 Changeset detected

Latest commit: 6ffd482

The changes in this PR will be included in the next version bump.

This PR includes changesets to release 35 packages

Name	Type
@rocket.chat/ddp-client	Patch
@rocket.chat/meteor	Patch
@rocket.chat/livechat	Patch
@rocket.chat/ui-contexts	Patch
@rocket.chat/ddp-streamer	Patch
@rocket.chat/uikit-playground	Patch
@rocket.chat/fuselage-ui-kit	Patch
@rocket.chat/gazzodown	Patch
@rocket.chat/ui-avatar	Patch
@rocket.chat/ui-client	Patch
@rocket.chat/ui-video-conf	Patch
@rocket.chat/ui-voip	Patch
@rocket.chat/web-ui-registration	Patch
@rocket.chat/core-typings	Patch
@rocket.chat/rest-typings	Patch
@rocket.chat/api-client	Patch
@rocket.chat/apps	Patch
@rocket.chat/core-services	Patch
@rocket.chat/cron	Patch
@rocket.chat/freeswitch	Patch
@rocket.chat/model-typings	Patch
@rocket.chat/account-service	Patch
@rocket.chat/authorization-service	Patch
@rocket.chat/omnichannel-transcript	Patch
@rocket.chat/presence-service	Patch
@rocket.chat/queue-worker	Patch
@rocket.chat/stream-hub-service	Patch
@rocket.chat/license	Patch
@rocket.chat/omnichannel-services	Patch
@rocket.chat/pdf-worker	Patch
@rocket.chat/presence	Patch
rocketchat-services	Patch
@rocket.chat/models	Patch
@rocket.chat/network-broker	Patch
@rocket.chat/instance-status	Patch

Not sure what this means? Click here to learn what changesets are.

Click here if you're a maintainer who wants to add another changeset to this PR

[codecov]

Codecov Report

All modified and coverable lines are covered by tests ✅

Project coverage is 59.64%. Comparing base (041198c) to head (6ffd482).
Report is 1 commits behind head on develop.

Additional details and impacted files

@@             Coverage Diff             @@
##           develop   #35328      +/-   ##
===========================================
- Coverage    59.67%   59.64%   -0.04%     
===========================================
  Files         2826     2827       +1     
  Lines        68357    68522     +165     
  Branches     15142    15195      +53     
===========================================
+ Hits         40793    40867      +74     
- Misses       24951    24999      +48     
- Partials      2613     2656      +43     

Flag	Coverage Δ
unit	75.86% <ø> (ø)

Flags with carried forward coverage won't be shown. Click here to find out more.

🚀 New features to boost your workflow:

• ❄ Test Analytics: Detect flaky tests, report on failures, and find test suite problems.
• 📦 JS Bundle Analysis: Save yourself from yourself by tracking and limiting bundle sizes in JS merges.

[aleksandernsilva]

@ricardogarim Don't forget to add a changeset ℹ️

[github-actions]

PR Preview Action v1.6.0
🚀 View preview at https://RocketChat.github.io/Rocket.Chat/pr-preview/pr-35328/
Built to branch gh-pages at 2025-03-19 21:53 UTC. Preview will be ready when the GitHub Pages deployment is complete.