Quits with `render-process-gone` when joining a call #1369

GrzegorzKozub · 2024-08-20T09:51:24Z

Describe the bug

Quits when joining a call with just render-process-gone and no other errors in the log.

Interestingly, turning on disableGpu does not resolve this problem but makes the quits occur less often. Without disableGpu the app quits almost every time I try to join a call.

Most likely related to electron/electron#32760 where people suggest that a good workaround is adding app.disableHardwareAcceleration(). See electron/electron#32760 (comment).

This is currently not in effect when disableGpu is enabled. Can we introduce it and see if this helps?

teams-for-linux/app/index.js

Line 124 in fedf73a

if (config.disableGpu) {

To Reproduce

Steps to reproduce the behavior:

Go to calendar
Click Meet now on the top or Join on any of the events
You don't get a chance to Join now as the app quits when the screen with meeting controls loads

Expected behavior

Can join the call

Screenshots

n/a

Desktop (please complete the following information):

OS: Arch
Installation package: https://aur.archlinux.org/packages/teams-for-linux
Version: 1.9.0-1

Debug

all good with appLogLevels you aren't using them
Initialising logger with config: "{}"
Logger initialised with transports: {}
11:36:48.131 › File logging at /home/greg/.config/teams-for-linux/logs/main.log with level silly
11:36:48.132 › Console logging enabled with level silly
11:36:48.132 › Logger initialised
11:36:48.132 › configPath: /home/greg/.config/teams-for-linux
11:36:48.133 › configFile: {
  appIconType: 'light',
  disableNotificationSound: true,
  disableNotificationWindowFlash: true,
  disableNotifications: true,
  disableGpu: true,
  followSystemTheme: true,
  optInTeamsV2: true,
  spellCheckerLanguages: [ 'en', 'pl' ]
}
11:36:48.135 › Running under Wayland, switching to PipeWire...
11:36:48.135 › Disabling GPU support...
11:36:48.372 › processArgs: [ '/opt/teams-for-linux/teams-for-linux' ]
11:36:48.372 › testing RegExp processArgs false
11:36:48.373 › Testing network using net.request() for https://teams.microsoft.com/v2
11:36:48.374 › Language codes en,pl set for spellchecker
11:36:48.626 › Network test successful with method https
11:36:48.879 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
11:36:49.376 › did-frame-finish-load {} true
11:36:49.376 › did-finish-load
11:36:50.613 › Badge count set to '0'
11:36:50.623 › Badge count set to '0'
11:36:51.367 › Badge count set to '0'
11:36:53.029 › did-frame-finish-load {} false
11:36:58.946 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
11:37:07.929 › Badge count set to '0'
11:37:08.233 › Badge count set to '0'
11:37:08.804 › Badge count set to '0'
11:37:09.196 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
11:37:11.376 › Badge count set to '0'
11:37:11.929 › render-process-gone
11:37:11.929 › before-quit
11:37:11.929 › window close
11:37:11.932 › window closed
11:37:11.932 › will-quit
11:37:11.932 › quit

Additional context

n/a

The text was updated successfully, but these errors were encountered:

IsmaelMartinez · 2024-08-20T13:33:49Z

Hi @GrzegorzKozub , thanks for creating the issue and finding a possible solution. I would see if/when I can make this change and create a new release. If you feel brave enough, we are open for contributions. There should be enough info in here https://github.com/IsmaelMartinez/teams-for-linux/blob/develop/CONTRIBUTING.md

IsmaelMartinez · 2024-08-20T21:22:15Z

This should be sorted in pre-release 1.9.1 . Can you validate it? Thanks again @GrzegorzKozub !

GrzegorzKozub · 2024-08-22T08:23:58Z

Thanks for a prompt fix. Sadly, this did not solve the problem. I will keep digging.

IsmaelMartinez · 2024-08-22T08:45:26Z

It looks like they also suggest other options, that we don't force, but you can easily add.

Those are 'ignore-gpu-blacklist' and 'disable-gpu-compositing'.

Your config file looks like this according to the logs:

{
  "appIconType": "light",
  "disableNotificationSound": true,
  "disableNotificationWindowFlash": true,
  "disableNotifications": true,
  "disableGpu": true,
  "followSystemTheme": true,
  "optInTeamsV2": true,
  "spellCheckerLanguages": [ 'en', 'pl' ]
}

Can you try it to be like this?

{
  "appIconType": "light",
  "disableNotificationSound": true,
  "disableNotificationWindowFlash": true,
  "disableNotifications": true,
  "disableGpu": true,
  "followSystemTheme": true,
  "optInTeamsV2": true,
  "spellCheckerLanguages": [ 'en', 'pl' ],
  "electronCLIFlags": [["ignore-gpu-blacklist",true], ["disable-gpu-compositing",true]]
}

Hopefully it helps. Add the logs if you can

GrzegorzKozub · 2024-08-22T09:57:17Z

Setting ignore-gpu-blacklist and disable-gpu-compositing does not help.

all good with appLogLevels you aren't using them
Initialising logger with config: "{}"
Logger initialised with transports: {}
11:54:59.611 › File logging at /home/greg/.config/teams-for-linux/logs/main.log with level silly
11:54:59.612 › Console logging enabled with level silly
11:54:59.613 › Logger initialised
11:54:59.613 › configPath: /home/greg/.config/teams-for-linux
11:54:59.613 › configFile: {
  appIconType: 'light',
  disableNotificationSound: true,
  disableNotificationWindowFlash: true,
  disableNotifications: true,
  disableGpu: true,
  electronCLIFlags: [
    [ 'ignore-gpu-blacklist', true ],
    [ 'disable-gpu-compositing', true ]
  ],
  followSystemTheme: true,
  optInTeamsV4: true,
  spellCheckerLanguages: [ 'en', 'pl' ]
}
11:54:59.616 › Running under Wayland, switching to PipeWire...
11:54:59.616 › Disabling GPU support...
11:54:59.616 › Adding electron CLI flag 'ignore-gpu-blacklist' with value 'true'
11:54:59.616 › Adding electron CLI flag 'disable-gpu-compositing' with value 'true'
11:54:59.922 › processArgs: [ '/opt/teams-for-linux/teams-for-linux' ]
11:54:59.922 › testing RegExp processArgs false
11:54:59.922 › Testing network using net.request() for https://teams.microsoft.com/v2
11:54:59.924 › Language codes en,pl set for spellchecker
^A11:55:00.185 › Network test successful with method https
11:55:00.419 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
[129011:0822/115500.420543:ERROR:object_proxy.cc(576)] Failed to call method: org.freedesktop.ScreenSaver.GetActive: object_path= /org/freedesktop/ScreenSaver: org.freedesktop.DBus.Error.NotSupported: This method is not part of the idle inhibition specification: https://specifications.freedesktop.org/idle-inhibit-spec/latest/
11:55:00.917 › did-frame-finish-load {} true
11:55:00.918 › did-finish-load
^@^A11:55:02.210 › Badge count set to '0'
11:55:02.219 › Badge count set to '0'
11:55:02.929 › Badge count set to '0'
^@11:55:04.602 › did-frame-finish-load {} false
^A11:55:08.717 › Badge count set to '0'
11:55:10.494 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
11:55:14.925 › Badge count set to '0'
11:55:15.511 › render-process-gone
11:55:15.512 › before-quit
11:55:15.512 › window close
11:55:15.516 › window closed
11:55:15.516 › will-quit
11:55:15.516 › quit

IsmaelMartinez · 2024-08-22T10:28:35Z

I will see if I can add more info from that event. The render-process-gone event should return a reason, that might tell us why. I hope I can add that at some point this week, but it should be changing this function:

teams-for-linux/app/index.js

Line 206 in 528bd2e

function onRenderProcessGone() {

To adder to this
https://www.electronjs.org/docs/latest/api/web-contents#event-render-process-gone

Basically print the reason https://www.electronjs.org/docs/latest/api/structures/render-process-gone-details

IsmaelMartinez · 2024-08-23T17:51:31Z

Ok, I made some changes in the https://github.com/IsmaelMartinez/teams-for-linux/releases/tag/v1.9.5 so the logs hopefully tells us more. Can you try it and see what do you get?

Also, if you are using teams-v2 you need to put the teams-url (completely forgot in my last suggestion)

{
  "appIconType": "light",
  "disableNotificationSound": true,
  "disableNotificationWindowFlash": true,
  "disableNotifications": true,
  "disableGpu": true,
  "followSystemTheme": true,
  "optInTeamsV2": true,
  "url": "https://teams.microsoft.com/v2",
  "spellCheckerLanguages": [ 'en', 'pl' ],
  "electronCLIFlags": [["ignore-gpu-blacklist"], ["disable-gpu-compositing"]]
}

I also think that the electronCLIFlags can just be without the "true". See what happens on that. Hopefully you don't even get the error! (or at least you get a reason)

GrzegorzKozub · 2024-08-26T06:47:11Z

Thanks for looking into it. Still crashing. Seems like we're missing some object to string conversion for the logs.

all good with appLogLevels you aren't using them
Initialising logger with config: "{}"
Logger initialised with transports: {}
08:44:32.816 › File logging at /home/greg/.config/teams-for-linux/logs/main.log with level silly
08:44:32.817 › Console logging enabled with level silly
08:44:32.817 › Logger initialised
08:44:32.818 › configPath: /home/greg/.config/teams-for-linux
08:44:32.818 › configFile: {
  appIconType: 'light',
  disableNotificationSound: true,
  disableNotificationWindowFlash: true,
  disableNotifications: true,
  disableGpu: true,
  electronCLIFlags: [
    [ 'disable-features', 'WaylandFractionalScaleV1' ],
    [ 'enable-features', 'WaylandWindowDecorations' ],
    [ 'ozone-platform-hint', 'auto' ]
  ],
  followSystemTheme: true,
  optInTeamsV2: true,
  url: 'https://teams.microsoft.com/v2',
  spellCheckerLanguages: [ 'en', 'pl' ]
}
08:44:32.821 › Running under Wayland, switching to PipeWire...
08:44:32.821 › Disabling GPU support...
08:44:32.821 › Adding electron CLI flag 'disable-features' with value 'WaylandFractionalScaleV1'
08:44:32.821 › Adding electron CLI flag 'enable-features' with value 'WaylandWindowDecorations'
08:44:32.821 › Adding electron CLI flag 'ozone-platform-hint' with value 'auto'
08:44:33.141 › processArgs: [ '/opt/teams-for-linux/teams-for-linux' ]
08:44:33.142 › testing RegExp processArgs false
08:44:33.142 › Testing network using net.request() for https://teams.microsoft.com/v2
08:44:33.143 › Language codes en,pl set for spellchecker
08:44:33.342 › Network test successful with method https
08:44:33.573 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
[29041:0826/084433.573977:ERROR:object_proxy.cc(576)] Failed to call method: org.freedesktop.ScreenSaver.GetActive: object_path= /org/freedesktop/ScreenSaver: org.freedesktop.DBus.Error.NotSupported: This method is not part of the idle inhibition specification: https://specifications.freedesktop.org/idle-inhibit-spec/latest/
08:44:34.051 › did-frame-finish-load {} true
08:44:34.052 › did-finish-load
08:44:35.177 › Badge count set to '0'
08:44:35.189 › Badge count set to '0'
08:44:35.953 › Badge count set to '0'
08:44:37.482 › did-frame-finish-load {} false
08:44:37.641 › Badge count set to '1'
08:44:43.026 › Badge count set to '1'
08:44:43.715 › GetSystemIdleState => IdleTimeout: 300s, IdleTimeoutPollInterval: 10s, ActiveCheckPollInterval: 2s, IdleTime: 0s, IdleState: 'active'
08:44:46.830 › Badge count set to '1'
08:44:47.467 › render-process-gone with reason: 'undefined'.
08:44:47.467 › Event '[object Object]' and details '[object Object]'
08:44:47.467 › before-quit
08:44:47.467 › window close
08:44:47.470 › window closed
08:44:47.470 › will-quit
08:44:47.470 › quit

IsmaelMartinez · 2024-08-27T22:14:19Z

Can you try another packaging system? If that is not possible, then probably reach on the Arch forum, as it is maintained by someone else in https://aur.archlinux.org/packages/teams-for-linux . I will try to fix those objects but the reason been undefined probably means is just crashing.

GrzegorzKozub · 2024-08-29T06:11:31Z

So after some refinement in #1385 the disableGpu option fixes render-process-gone that would happen for the following reason reported in electron/electron#32760.

[12567:0515/084946.403483:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 1 times!
[12567:0515/084952.397003:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 2 times!
[12567:0515/084958.220201:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 3 times!

Still struggling with this error but now seemingly for another reason. I propose to close this issue. I will open a separate one where I track my progress.

GrzegorzKozub added a commit to GrzegorzKozub/dotfiles that referenced this issue Aug 20, 2024

mitigate IsmaelMartinez/teams-for-linux#1369

d24f490

This was referenced Aug 20, 2024

The meeting invitation are not working as expected #1370

Closed

adding disableHardwareAcceleration on the back of disableGpu #1371

Merged

IsmaelMartinez closed this as completed Aug 20, 2024

This was referenced Aug 20, 2024

Failure to start #1197

Closed

Spellchecking not working, unable to find out why #1282

Closed

Meeting Links Not Opening #1098

Closed

Fonts are blurry on 4k monitor in Arch Gnome Wayland Nvidia 555 #1348

Closed

IsmaelMartinez reopened this Aug 22, 2024

GrzegorzKozub mentioned this issue Aug 29, 2024

refine disabling gpu & fix render-process-gone logging #1385

Merged

GrzegorzKozub closed this as completed Aug 29, 2024

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Quits with `render-process-gone` when joining a call #1369

Quits with `render-process-gone` when joining a call #1369

GrzegorzKozub commented Aug 20, 2024 •

edited

Loading

IsmaelMartinez commented Aug 20, 2024

IsmaelMartinez commented Aug 20, 2024 •

edited

Loading

GrzegorzKozub commented Aug 22, 2024 •

edited

Loading

IsmaelMartinez commented Aug 22, 2024

GrzegorzKozub commented Aug 22, 2024

IsmaelMartinez commented Aug 22, 2024

IsmaelMartinez commented Aug 23, 2024

GrzegorzKozub commented Aug 26, 2024

IsmaelMartinez commented Aug 27, 2024

GrzegorzKozub commented Aug 29, 2024

Quits with render-process-gone when joining a call #1369

Quits with render-process-gone when joining a call #1369

Comments

GrzegorzKozub commented Aug 20, 2024 • edited Loading

IsmaelMartinez commented Aug 20, 2024

IsmaelMartinez commented Aug 20, 2024 • edited Loading

GrzegorzKozub commented Aug 22, 2024 • edited Loading

IsmaelMartinez commented Aug 22, 2024

GrzegorzKozub commented Aug 22, 2024

IsmaelMartinez commented Aug 22, 2024

IsmaelMartinez commented Aug 23, 2024

GrzegorzKozub commented Aug 26, 2024

IsmaelMartinez commented Aug 27, 2024

GrzegorzKozub commented Aug 29, 2024

Quits with `render-process-gone` when joining a call #1369

Quits with `render-process-gone` when joining a call #1369

GrzegorzKozub commented Aug 20, 2024 •

edited

Loading

IsmaelMartinez commented Aug 20, 2024 •

edited

Loading

GrzegorzKozub commented Aug 22, 2024 •

edited

Loading