[$500] You don't have access to this chat message appears when opening a report

[m-natarajan]

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Version Number:
Reproducible in staging?: needs reproduction
Reproducible in production?: needs reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @davidcardoza
Slack conversation (hyperlinked to channel name): https://expensify.slack.com/archives/C05LX9D6E07/p1730309258732469

Action Performed:

1. Login to [email protected] account
2. Tap an unread #admins room

Expected Result:

Able to access the account

Actual Result:

You don't have access to this chat message appears

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021859143824351881260
• Upwork Job ID: 1859143824351881260
• Last Price Increase: 2024-11-25

Issue Owner

Current Issue Owner: @MonilBhavsar

[melvin-bot]

Triggered auto assignment to @muttmuure (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @MonilBhavsar (AutoAssignerNewDotQuality)

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[MonilBhavsar]

Followed up on https://expensify.slack.com/archives/C05LX9D6E07/p1730309258732469
Will take a look at the logs...

[melvin-bot]

@MonilBhavsar, @muttmuure 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[melvin-bot]

@MonilBhavsar, @muttmuure 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[MonilBhavsar]

Looking into this

[melvin-bot]

@MonilBhavsar @muttmuure this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[MonilBhavsar]

Have been looking into it and would dig into more examples. But, I very much think this is frontend issue where we're not applying an Onyx update somehow.
For Sterling's report 5517178596479675 - user on old mobile app cancelled their subscription, that deleted the policy and in turn #admins room. We even queued an onyx update to reports channel to remove #admins room report from Onyx DB, that would remove report from LHN. But somehow the part of applying Onyx update didn't work making the report appear in LHN and when clicking on it gave "Hmmm it's not there error".
The error was legit, but report should not have been visible on LHN; that's the bug,

From https://expensify.slack.com/archives/C05LX9D6E07/p1731588727678509?thread_ts=1730309258.732469&cid=C05LX9D6E07

Logs for the case https://www.expensify.com/_devportal/tools/logSearch/#query=request_id:(%228da3fcd28a120f77-EWR%22)+AND+timestamp:[2024-10-29T13:52:07.629Z+TO+2024-10-29T15:52:07.629Z]&index=logs_expensify-030942

[melvin-bot]

@MonilBhavsar, @muttmuure Whoops! This issue is 2 days overdue. Let's get this updated quick!

[muttmuure]

@MonilBhavsar is this INTERNAL or EXTERNAL?

[MonilBhavsar]

Making it external

Here is the theory #51832 (comment)
The issue is flaky where applying onyx updates failed (May be because app is backgrounded and pusher is disconnected?)

Steps to reproduce :

1. Create an account on newDot as user A
2. As user A, create a workspace and invite user B as admin. Ensure user B sees #admins room in LHN
3. As a user A, delete workspace
4. As a user B, ensure #admins room is removed from LHN

[melvin-bot]

@sobitneupane, @MonilBhavsar, @muttmuure Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

Upwork job price has been updated to $500

[muttmuure]

Making $500 so we can get this fixed

[rezkiy37]

Hi, I am Michael (Mykhailo) from Callstack, an expert agency and I can work on this issue.

[MonilBhavsar]

Thanks Michael!

This comment is a good summary of the issue #51832 (comment)

I noticed the Onyx updates are not being applied sometimes and hence this issue.

[rezkiy37]

Steps to reproduce :
Create an account on newDot as user A
As user A, create a workspace and invite user B as admin. Ensure user B sees #admins room in LHN
As a user A, delete workspace
As a user B, ensure #admins room is removed from LHN

I've investigated the bug and tried to reproduce it a few times. Currently, I can see the problem with data sent by Pusher. There is a message from Pusher once user A deletes the workspace. This message contains updates to particular reports. However, it misses any values that point to closing/removing/archiving the #admin channel and expense report with other workspace members. It happens only when the user shifts between reports and invokes the OpenReport command.

I see a solution where the backend sends more details (the notFound error) like OpenReport does.

Video

Bug.mp4

cc @MonilBhavsar

[melvin-bot]

@sobitneupane @MonilBhavsar @muttmuure @rezkiy37 this issue is now 4 weeks old, please consider:

• Finding a contributor to fix the bug
• Closing the issue if BZ has been unable to add the issue to a VIP or Wave project
• If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

[MonilBhavsar]

Thanks for checking!
I'll take a look today

[MonilBhavsar]

I think I got the issue. Working and testing the fix

[MonilBhavsar]

I've got draft PR's up

[MonilBhavsar]

PR's are in review now

[melvin-bot]

@sobitneupane, @MonilBhavsar, @muttmuure, @rezkiy37 Whoops! This issue is 2 days overdue. Let's get this updated quick!

[melvin-bot]

@sobitneupane, @MonilBhavsar, @muttmuure, @rezkiy37 Huh... This is 4 days overdue. Who can take care of this?

[MonilBhavsar]

All PR's were deployed. @rezkiy37 thank you for your help in figuring this one out. Closing