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U20 System Management and Support

This repository contains both assignments for the U20 module.

Assignment 1

Follow GitHub WIKI page to see the documentation

Assignment 2

Code section contains all the documents for the assignment.

To open word documents make sure you download them and open them in word.

Documents folder contains all mock-up documents asked by the assignment like: code of practice, support request and escalation procedures, Service Level Agreements, etc.

I suggest downloading the whole repository

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Unit 20 Assignment 1 Repo

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