LG-12091 Send please call email

app/jobs/get_usps_proofing_results_job.rb

@@ -391,6 +391,31 @@ def handle_successful_status_update(enrollment, response)
     end
   end
 
+  def handle_passed_with_fraud_review_pending(enrollment, response)
+    proofed_at = parse_usps_timestamp(response['transactionEndDateTime'])
+    enrollment_outcomes[:enrollments_passed] += 1
+    analytics(user: enrollment.user).idv_in_person_usps_proofing_results_job_enrollment_updated(
+      **enrollment_analytics_attributes(enrollment, complete: true),
+      **response_analytics_attributes(response),
+      passed: true,
+      reason: 'Passed with fraud pending',
+      job_name: self.class.name,
+    )
+    enrollment.update(
+      status: :passed,
+      proofed_at: proofed_at,
+      status_check_completed_at: Time.zone.now,
+    )
+
+    # send email
+    send_please_call_email(enrollment.user, enrollment)
+    analytics(user: enrollment.user).
+      idv_in_person_usps_proofing_results_job_please_call_email_initiated(
+        **email_analytics_attributes(enrollment),
+        job_name: self.class.name,
+      )
+  end
+
   def handle_unsupported_secondary_id(enrollment, response)
     proofed_at = parse_usps_timestamp(response['transactionEndDateTime'])
     enrollment_outcomes[:enrollments_failed] += 1
@@ -435,7 +460,9 @@ def process_enrollment_response(enrollment, response)
 
     case response['status']
     when IPP_STATUS_PASSED
-      if passed_with_unsupported_secondary_id_type?(response)
+      if fraud_result_pending?(enrollment)
+        handle_passed_with_fraud_review_pending(enrollment, response)
+      elsif passed_with_unsupported_secondary_id_type?(response)
         handle_unsupported_secondary_id(enrollment, response)
       elsif SUPPORTED_ID_TYPES.include?(response['primaryIdType'])
         handle_successful_status_update(enrollment, response)
@@ -489,6 +516,16 @@ def send_failed_fraud_email(user, enrollment)
     end
   end
 
+  def send_please_call_email(user, enrollment)
+    user.confirmed_email_addresses.each do |email_address|
+      # rubocop:disable IdentityIdp/MailLaterLinter
+      UserMailer.with(user: user, email_address: email_address).in_person_please_call(
+        enrollment: enrollment,
+      ).deliver_later(**notification_delivery_params(enrollment))
+      # rubocop:enable IdentityIdp/MailLaterLinter
+    end
+  end
+
   # enqueue sms notification job when it's expired or success
   # @param [InPersonEnrollment] enrollment
   def send_enrollment_status_sms_notification(enrollment:)

app/mailers/user_mailer.rb

@@ -364,6 +364,20 @@ def in_person_failed_fraud(enrollment:)
     end
   end
 
+  def in_person_please_call(enrollment:)
+    with_user_locale(user) do
+      @presenter = Idv::InPerson::VerificationResultsEmailPresenter.new(
+        enrollment: enrollment,
+        url_options: url_options,
+      )
+      @hide_title = true
+      mail(
+        to: email_address.email,
+        subject: t('user_mailer.in_person_please_call.subject', app_name: APP_NAME),
+      )
+    end
+  end
+
   def in_person_outage_notification(enrollment:)
     with_user_locale(user) do
       @presenter = Idv::InPerson::VerificationResultsEmailPresenter.new(

app/services/analytics_events.rb

@@ -2273,6 +2273,16 @@ def idv_in_person_usps_proofing_results_job_exception(
     )
   end
 
+  # Tracks please call emails that are initiated during GetUspsProofingResultsJob
+  def idv_in_person_usps_proofing_results_job_please_call_email_initiated(
+    **extra
+  )
+    track_event(
+      :idv_in_person_usps_proofing_results_job_please_call_email_initiated,
+      **extra,
+    )
+  end
+
   # GetUspsProofingResultsJob is beginning. Includes some metadata about what the job will do
   # @param [Integer] enrollments_count number of enrollments eligible for status check
   # @param [Integer] reprocess_delay_minutes minimum delay since last status check

app/views/user_mailer/in_person_please_call.html.erb

@@ -0,0 +1,21 @@
+<%= image_tag(
+      asset_url('email/phone_icon.png'),
+      alt: t('image_description.phone_icon'),
+      width: 88,
+      height: 88,
+    ) %>
+<h1><%= t('user_mailer.in_person_please_call.header') %></h1>
+<p>
+  <%= t(
+        'user_mailer.in_person_please_call.body.intro_html',
+        date: I18n.l(14.days.from_now, format: I18n.t('time.formats.event_date')),
+      ) %>
+</p>
+<p>
+  <%= t(
+        'user_mailer.in_person_please_call.body.contact_message_html',
+        contact_number: IdentityConfig.store.idv_contact_phone_number,
+        support_code: IdentityConfig.store.lexisnexis_threatmetrix_support_code,
+      ) %>
+</p>
+

config/locales/image_description/en.yml

@@ -10,6 +10,7 @@ en:
     laptop: Laptop computer
     laptop_and_phone: Laptop and phone
     personal_key: Personal key
+    phone_icon: Image of a phone
     post_office: Post office
     totp_qrcode: QR code for authenticator app
     us_flag: US flag

config/locales/image_description/es.yml

@@ -10,6 +10,7 @@ es:
     laptop: Computadora portátil
     laptop_and_phone: computadora portátil y celular
     personal_key: Clave personal
+    phone_icon: Imagen de un teléfono
     post_office: Oficina de Correos
     totp_qrcode: Código QR para la aplicación de autenticación
     us_flag: Bandera de estados unidos

config/locales/image_description/fr.yml

@@ -10,6 +10,7 @@ fr:
     laptop: Ordinateur portable
     laptop_and_phone: ordinateur et téléphone portable
     personal_key: Clé personnelle
+    phone_icon: Image d’un téléphone
     post_office: Bureau de Poste
     totp_qrcode: Code QR pour l’application d’authentification
     us_flag: Drapeau américain

config/locales/user_mailer/en.yml

@@ -159,6 +159,14 @@ en:
           identity verification at a Post Office between May 20 and May 29, your
           results may not be emailed to you until Tuesday, May 30.</strong>
       subject: '%{app_name} In-Person Verification Results Delayed'
+    in_person_please_call:
+      body:
+        contact_message_html: Call <strong>%{contact_number}</strong> and provide them
+          with the error code <strong>%{support_code}</strong>.
+        intro_html: Call our contact center by <strong>%{date}</strong> to continue
+          verifying your identity.
+      header: Please give us a call
+      subject: Call %{app_name} to continue with your identity verification
     in_person_ready_to_verify:
       subject: You’re ready to verify your identity with %{app_name} in person
     in_person_ready_to_verify_reminder:

config/locales/user_mailer/es.yml

@@ -173,6 +173,14 @@ es:
           martes 30 de mayo.</strong>
       subject: Los resultados de la verificación presencial de %{app_name} se han
         retrasado
+    in_person_please_call:
+      body:
+        contact_message_html: Llame al <strong>%{contact_number}</strong> y facilíteles
+          el código de error <strong>%{support_code}</strong>.
+        intro_html: Llame a nuestro centro de atención antes del
+          <strong>%{date}</strong> para seguir verificando su identidad.
+      header: Llámenos
+      subject: Llame a %{app_name} para proseguir con la verificación de su identidad
     in_person_ready_to_verify:
       subject: Está listo para verificar su identidad con %{app_name} en persona
     in_person_ready_to_verify_reminder:

config/locales/user_mailer/fr.yml

@@ -176,6 +176,14 @@ fr:
           de poste entre le 20 et le 29 mai, vos résultats ne vous seront
           peut-être pas envoyés par courriel avant le mardi 30 mai.</strong>
       subject: Les résultats de la vérification en personne de %{app_name} sont reportés
+    in_person_please_call:
+      body:
+        contact_message_html: Appelez le <strong>%{contact_number}</strong> et indiquez
+          le code d’erreur <strong>%{support_code}</strong>.
+        intro_html: Appelez notre centre de contact avant le <strong>%{date}</strong>
+          pour continuer à vérifier votre identité.
+      header: S’il vous plaît, appelez-nous
+      subject: Appelez %{app_name} pour poursuivre la vérification de votre identité
     in_person_ready_to_verify:
       subject: Vous êtes prêt à vérifier votre identité avec %{app_name} en personne
     in_person_ready_to_verify_reminder:

spec/jobs/get_usps_proofing_results_job_spec.rb

@@ -1234,6 +1234,46 @@
               expect(profile.fraud_review_pending_at).not_to be_nil
               expect(profile).not_to be_active
             end
+
+            context 'when the enrollment has passed' do
+              before(:each) do
+                pending_enrollment.profile.update!(fraud_pending_reason: 'threatmetrix_review')
+                stub_request_passed_proofing_results
+              end
+
+              it 'sends the please call email' do
+                user = pending_enrollment.user
+
+                freeze_time do
+                  expect do
+                    job.perform(Time.zone.now)
+                  end.to have_enqueued_mail(UserMailer, :in_person_please_call).with(
+                    params: { user: user, email_address: user.email_addresses.first },
+                    args: [{ enrollment: pending_enrollment }],
+                  )
+                end
+              end
+
+              it 'logs the expected analytics events' do
+                freeze_time do
+                  job.perform(Time.zone.now)
+                end
+                expect(job_analytics).to have_logged_event(
+                  :idv_in_person_usps_proofing_results_job_please_call_email_initiated,
+                  hash_including(
+                    job_name: 'GetUspsProofingResultsJob',
+                  ),
+                )
+                expect(job_analytics).to have_logged_event(
+                  'GetUspsProofingResultsJob: Enrollment status updated',
+                  hash_including(
+                    passed: true,
+                    reason: 'Passed with fraud pending',
+                    job_name: 'GetUspsProofingResultsJob',
+                  ),
+                )
+              end
+            end
           end
         end
       end

spec/mailers/previews/user_mailer_preview.rb

@@ -168,6 +168,12 @@ def in_person_failed_fraud
     )
   end
 
+  def in_person_please_call
+    UserMailer.with(user: user, email_address: email_address_record).in_person_please_call(
+      enrollment: in_person_enrollment,
+    )
+  end
+
   def in_person_outage_notification
     UserMailer.with(user: user, email_address: email_address_record).in_person_outage_notification(
       enrollment: in_person_enrollment,

spec/mailers/user_mailer_spec.rb

@@ -722,6 +722,17 @@ def expect_email_body_to_have_help_and_contact_links
       it_behaves_like 'an email that respects user email locale preference'
     end
 
+    describe '#in_person_please_call' do
+      let(:mail) do
+        UserMailer.with(user: user, email_address: email_address).in_person_please_call(
+          enrollment: enrollment,
+        )
+      end
+
+      it_behaves_like 'a system email'
+      it_behaves_like 'an email that respects user email locale preference'
+    end
+
     describe '#in_person_completion_survey' do
       let(:mail) do
         UserMailer.with(user: user, email_address: email_address).in_person_completion_survey