LG-6434: Create template for "Your identity could not be verified" email, and send when status is set to failed

app/assets/stylesheets/email.css.scss

@@ -52,10 +52,6 @@ h4 {
   margin-bottom: 16px;
 }
 
-.mt-40 {
-  margin-top: 40px;
-}
-
 .button.large.expanded table a {
   padding: 20px 0;
 }

app/jobs/get_usps_proofing_results_job.rb

@@ -152,6 +152,7 @@ def update_enrollment_status(enrollment, response)
     when IPP_STATUS_FAILED
       enrollment.update(status: :failed)
       handle_failed_status(enrollment, response)
+      send_failed_email(enrollment.user, enrollment)
     else
       handle_unsupported_status(enrollment, response['status'])
     end
@@ -166,4 +167,14 @@ def send_verified_email(user, enrollment)
       ).deliver_now_or_later
     end
   end
+
+  def send_failed_email(user, enrollment)
+    user.confirmed_email_addresses.each do |email_address|
+      UserMailer.in_person_failed(
+        user,
+        email_address,
+        enrollment: enrollment,
+      ).deliver_now_or_later
+    end
+  end
 end

app/mailers/user_mailer.rb

@@ -239,14 +239,24 @@ def in_person_ready_to_verify(user, email_address, first_name:, enrollment:)
   def in_person_verified(user, email_address, enrollment:)
     with_user_locale(user) do
       @hide_title = true
-      @presenter = Idv::InPerson::VerifiedPresenter.new(enrollment: enrollment)
+      @presenter = Idv::InPerson::VerificationResultsEmailPresenter.new(enrollment: enrollment)
       mail(
         to: email_address.email,
         subject: t('user_mailer.in_person_verified.subject', app_name: APP_NAME),
       )
     end
   end
 
+  def in_person_failed(user, email_address, enrollment:)
+    with_user_locale(user) do
+      @presenter = Idv::InPerson::VerificationResultsEmailPresenter.new(enrollment: enrollment)
+      mail(
+        to: email_address.email,
+        subject: t('user_mailer.in_person_failed.subject', app_name: APP_NAME),
+      )
+    end
+  end
+
   private
 
   def email_should_receive_nonessential_notifications?(email)

app/presenters/idv/in_person/verified_presenter.rb → app/presenters/idv/in_person/verification_results_email_presenter.rb

@@ -1,6 +1,6 @@
 module Idv
   module InPerson
-    class VerifiedPresenter
+    class VerificationResultsEmailPresenter
       # update to user's time zone when out of pilot
       USPS_SERVER_TIMEZONE = ActiveSupport::TimeZone['America/New_York']
 

app/views/shared/_in-person-verification-results-email-lower.html.erb

@@ -0,0 +1,38 @@
+<div class="margin-top-5">
+  <table class="button expanded large radius">
+    <tbody>
+      <tr>
+        <td>
+          <table>
+            <tbody>
+              <tr>
+                <td style="text-align: center">
+                  <%= link_to t('user_mailer.in_person_verified.sign_in'),
+                              idv_url,
+                              target: '_blank',
+                              class: 'float-center',
+                              rel: 'noopener' %>
+                </td>
+              </tr>
+            </tbody>
+          </table>
+        </td>
+        <td class="expander"></td>
+      </tr>
+    </tbody>
+  </table>
+</div>
+
+<p>
+  <%= link_to idv_url, idv_url, target: '_blank', rel: 'noopener' %>
+</p>
+
+<div class="s16">
+  <br />
+  <%= t(
+        'user_mailer.in_person_verified.warning_contact_us_html',
+        contact_us_url: MarketingSite.contact_url,
+        sign_in_url: idv_url,
+      )
+  %>
+</div>

app/views/user_mailer/in_person_failed.html.erb

@@ -0,0 +1,20 @@
+<div class="s16">
+  <%= t('user_mailer.in_person_verified.greeting') %><br>
+  <p class="s16">
+    <%= t(
+          'user_mailer.in_person_failed.intro',
+          location: @presenter.location_name,
+          date: @presenter.formatted_verified_date,
+        ) %>
+  </p>
+  <p class="s16">
+    <%= t('user_mailer.in_person_failed.body', app_name: APP_NAME) %><br><br />
+  </p>
+  <strong><%= t('user_mailer.in_person_failed.verifying_identity') %></strong><br>
+  <ul class="usa-list">
+    <li><%= t('user_mailer.in_person_failed.verifying_step_not_expired') %></li>
+    <li><%= t('user_mailer.in_person_failed.verifying_step_proof_of_address') %></li>
+  </ul>
+</div>
+
+<%= render 'shared/in-person-verification-results-email-lower' %>

app/views/user_mailer/in_person_verified.html.erb

@@ -6,55 +6,14 @@
       class: 'float-center padding-bottom-4',
     ) %>
 <h4><%= message.subject %></h4>
-<p>
-<div class="s16">
+<p class="s16">
   <%= t('user_mailer.in_person_verified.greeting') %><br>
   <%= t(
         'user_mailer.in_person_verified.intro',
         location: @presenter.location_name,
         date: @presenter.formatted_verified_date,
       ) %><br /><br />
   <%= t('user_mailer.in_person_verified.next_sign_in', app_name: APP_NAME) %>
-</div>
-</p>
-
-<div class="mt-40">
-<table class="button expanded large radius">
-  <tbody>
-    <tr>
-      <td>
-        <table>
-          <tbody>
-            <tr>
-              <td style="text-align: center">
-                <%= link_to t('user_mailer.in_person_verified.sign_in'),
-                            idv_url,
-                            target: '_blank',
-                            class: 'float-center',
-                            rel: 'noopener' %>
-              </td>
-            </tr>
-          </tbody>
-        </table>
-      </td>
-      <td class="expander"></td>
-    </tr>
-  </tbody>
-</table>
-</div>
-
-<p>
-  <%= link_to idv_url, idv_url, target: '_blank', rel: 'noopener' %>
 </p>
 
-<p class="s16">
-<br />
-<%= t(
-      'user_mailer.in_person_verified.warning_contact_us_html',
-      contact_us_url: MarketingSite.contact_url,
-      sign_in_url: idv_url,
-    )
-%>
-<a>
-</a>
-</p>
+<%= render 'shared/in-person-verification-results-email-lower' %>

config/locales/user_mailer/en.yml

@@ -100,6 +100,20 @@ en:
         %{app_name} %{help_link} or %{contact_link}.
       subject: Email address deleted
     help_link_text: Help Center
+    in_person_failed:
+      body: Click the button or copy the link below to try verifying your identity
+        online again through %{app_name}. If you are still experiencing issues,
+        please contact the agency you are trying to access.
+      intro: Your identity could not be verified at the %{location} Post Office on
+        %{date}.
+      subject: Your identity could not be verified in person
+      verifying_identity: 'When verifying your identity:'
+      verifying_step_not_expired: 'Your state-issued ID or driver’s license must not
+        be expired. We do not currently accept any other forms of
+        identification, such as passports and military IDs.'
+      verifying_step_proof_of_address: 'If you try to verify your identity in person
+        again, you need to bring a valid proof of address if your current
+        address is different than the address on your ID.'
     in_person_ready_to_verify:
       greeting: Hi %{name},
       intro: Here are the details to verify your identity in person at a United States

config/locales/user_mailer/es.yml

@@ -106,6 +106,21 @@ es:
         %{app_name} %{help_link} o el %{contact_link}.
       subject: Dirección de correo electrónico eliminada
     help_link_text: Centro de Ayuda
+    in_person_failed:
+      body: Haga clic en el botón o copie el enlace siguiente para volver a intentar
+        verificar su identidad en línea con %{app_name}. Si sigue teniendo
+        problemas, póngase en contacto con la agencia a la que intenta acceder.
+      intro: El %{date}, no se pudo verificar su identidad en la oficina de correos de
+        %{location}.
+      subject: No se pudo verificar su identidad en persona
+      verifying_identity: 'Al verificar su identidad:'
+      verifying_step_not_expired: Su documento de identidad o permiso de conducir
+        emitido por el estado debe estar vigente. Por el momento, no aceptamos
+        otras formas de identificación, como pasaportes o cartillas militares.
+      verifying_step_proof_of_address: Si vuelve a intentar verificar su identidad en
+        persona, deberá llevar un comprobante de domicilio vigente si su
+        dirección actual es distinta de la que aparece en su documento de
+        identidad.
     in_person_ready_to_verify:
       greeting: 'Hola, %{name}:'
       intro: Estos son los detalles para verificar su identidad en persona en una

config/locales/user_mailer/fr.yml

@@ -109,6 +109,23 @@ fr:
         veuillez visiter le %{help_link} de %{app_name} ou %{contact_link}.
       subject: Adresse email supprimée
     help_link_text: Centre d’aide
+    in_person_failed:
+      body: Cliquez sur le bouton ou copiez le lien ci-dessous pour essayer de
+        vérifier à nouveau votre identité en ligne par le biais de %{app_name}.
+        Si vous rencontrez toujours des problèmes, veuillez contacter l’agence à
+        laquelle vous essayez d’accéder.
+      intro: Votre identité n’a pas pu être vérifiée au bureau de poste de %{location}
+        le %{date}.
+      subject: Votre identité n’a pas pu être vérifiée en personne
+      verifying_identity: 'Lors de la vérification de votre identité :'
+      verifying_step_not_expired: Votre carte d’identité ou votre permis de conduire
+        délivré par l’État ne doit pas être périmé. Nous n’acceptons
+        actuellement aucune autre forme d’identification, comme les passeports
+        et les cartes d’identité militaires.
+      verifying_step_proof_of_address: Si vous tentez à nouveau de vérifier votre
+        identité en personne, vous devez apporter un justificatif de domicile
+        valable si votre adresse actuelle est différente de celle figurant sur
+        votre pièce d’identité.
     in_person_ready_to_verify:
       greeting: Bonjour %{name},
       intro: Voici les détails pour vérifier votre identité en personne dans un bureau

spec/jobs/get_usps_proofing_results_job_spec.rb

@@ -113,7 +113,7 @@
         )
       end
 
-      it 'logs details about failed requests' do
+      it 'logs details about a failed proofing' do
         stub_request_token
         stub_request_failed_proofing_results
 
@@ -141,7 +141,29 @@
         )
       end
 
-      it 'updates enrollment records and activates profiles on 2xx responses with valid JSON' do
+      it 'sends proofing failed email on response with failed status' do
+        stub_request_token
+        stub_request_failed_proofing_results
+
+        allow(InPersonEnrollment).to receive(:needs_usps_status_check).
+          and_return([pending_enrollment])
+
+        mailer = instance_double(ActionMailer::MessageDelivery, deliver_now_or_later: true)
+        user = pending_enrollment.user
+        user.email_addresses.each do |email_address|
+          expect(UserMailer).to receive(:in_person_failed).
+            with(
+              user,
+              email_address,
+              enrollment: instance_of(InPersonEnrollment),
+            ).
+            and_return(mailer)
+        end
+
+        job.perform(Time.zone.now)
+      end
+
+      it 'updates enrollment records and activates profiles on response with passed status' do
         stub_request_token
         stub_request_passed_proofing_results
 

spec/mailers/previews/user_mailer_preview.rb

@@ -151,6 +151,14 @@ def in_person_verified
     )
   end
 
+  def in_person_failed
+    UserMailer.in_person_failed(
+      user,
+      email_address_record,
+      enrollment: in_person_enrollment,
+    )
+  end
+
   private
 
   def user

spec/mailers/user_mailer_spec.rb

@@ -565,6 +565,27 @@ def expect_email_body_to_have_help_and_contact_links
     it_behaves_like 'an email that respects user email locale preference'
   end
 
+  describe '#in_person_failed' do
+    let(:enrollment) {
+      create(
+        :in_person_enrollment,
+        selected_location_details: { name: 'FRIENDSHIP' },
+        status_updated_at: Time.zone.now - 2.hours,
+      )
+    }
+
+    let(:mail) do
+      UserMailer.in_person_failed(
+        user,
+        user.email_addresses.first,
+        enrollment: enrollment,
+      )
+    end
+
+    it_behaves_like 'a system email'
+    it_behaves_like 'an email that respects user email locale preference'
+  end
+
   def strip_tags(str)
     ActionController::Base.helpers.strip_tags(str)
   end

spec/presenters/idv/in_person/verified_presenter_spec.rb → spec/presenters/idv/in_person/verification_results_email_presenter_spec.rb

@@ -1,6 +1,6 @@
 require 'rails_helper'
 
-RSpec.describe Idv::InPerson::VerifiedPresenter do
+RSpec.describe Idv::InPerson::VerificationResultsEmailPresenter do
   let(:location_name) { 'FRIENDSHIP' }
   let(:status_updated_at) { described_class::USPS_SERVER_TIMEZONE.parse('2022-07-14T00:00:00Z') }
   let!(:enrollment) do