LG-5185: Add SMS or Phone call full outage handling

app/components/vendor_outage_alert_component.html.erb

@@ -0,0 +1,6 @@
+<% if content %>
+  <%= render(AlertComponent.new(type: :error, class: 'margin-bottom-4')) do %>
+    <%= content %>
+    <%= new_window_link_to t('vendor_outage.get_updates'), StatusPage.base_url %>
+  <% end %>
+<% end %>

app/components/vendor_outage_alert_component.rb

@@ -0,0 +1,42 @@
+class VendorOutageAlertComponent < BaseComponent
+  include LinkHelper
+
+  def initialize(vendors:, only_if_all: false, context: 'default')
+    @vendors = vendors
+    @only_if_all = only_if_all
+    @context = context
+  end
+
+  def content
+    case outages.sort
+    when [:sms, :voice]
+      # i18n-tasks-use t('vendor_outage.alerts.phone.default')
+      # i18n-tasks-use t('vendor_outage.alerts.phone.idv')
+      t(context, scope: 'vendor_outage.alerts.phone', default: :default)
+    when [:sms]
+      # i18n-tasks-use t('vendor_outage.alerts.sms.default')
+      # i18n-tasks-use t('vendor_outage.alerts.sms.idv')
+      t(context, scope: 'vendor_outage.alerts.sms', default: :default)
+    when [:voice]
+      # i18n-tasks-use t('vendor_outage.alerts.voice.default')
+      # i18n-tasks-use t('vendor_outage.alerts.voice.idv')
+      t(context, scope: 'vendor_outage.alerts.voice', default: :default)
+    end
+  end
+
+  private
+
+  attr_reader :vendors, :only_if_all, :context
+
+  def outages
+    if only_if_all
+      vendor_status.all_vendor_outage?(vendors) ? vendors : []
+    else
+      vendors.select { |vendor| vendor_status.vendor_outage?(vendor) }
+    end
+  end
+
+  def vendor_status
+    @vendor_status ||= VendorStatus.new
+  end
+end

app/controllers/idv/phone_controller.rb

@@ -49,7 +49,11 @@ def max_attempts_reached
 
     def redirect_to_next_step
       if phone_confirmation_required?
-        redirect_to idv_otp_delivery_method_url
+        if VendorStatus.new.all_phone_vendor_outage?
+          redirect_to vendor_outage_path(from: :idv_phone)
+        else
+          redirect_to idv_otp_delivery_method_url
+        end
       else
         redirect_to idv_review_url
       end

app/controllers/users/phones_controller.rb

@@ -3,6 +3,7 @@ class PhonesController < ReauthnRequiredController
     include PhoneConfirmation
 
     before_action :confirm_two_factor_authenticated
+    before_action :redirect_if_phone_vendor_outage
 
     def add
       user_session[:phone_id] = nil
@@ -21,6 +22,11 @@ def create
 
     private
 
+    def redirect_if_phone_vendor_outage
+      return unless VendorStatus.new.all_phone_vendor_outage?
+      redirect_to vendor_outage_path(from: :users_phones)
+    end
+
     def user_params
       params.require(:new_phone_form).permit(
         :phone, :international_code,

app/controllers/users/two_factor_authentication_controller.rb

@@ -3,6 +3,7 @@ class TwoFactorAuthenticationController < ApplicationController
     include TwoFactorAuthenticatable
 
     before_action :check_remember_device_preference
+    before_action :redirect_to_vendor_outage_if_phone_only, only: [:show]
 
     def show
       service_provider_mfa_requirement_redirect || non_phone_redirect || phone_redirect ||
@@ -33,7 +34,7 @@ def non_phone_redirect
     end
 
     def phone_redirect
-      return unless phone_enabled?
+      return unless phone_enabled? && !VendorStatus.new.any_phone_vendor_outage?
       validate_otp_delivery_preference_and_send_code
       true
     end
@@ -44,7 +45,15 @@ def backup_code_redirect
     end
 
     def redirect_on_nothing_enabled
-      redirect_to two_factor_options_url
+      # "Nothing enabled" can mean one of two things:
+      # 1. The user hasn't yet set up MFA, and should be redirected to setup path.
+      # 2. The user has set up MFA, but none of the redirect options are currently available (e.g.
+      #    vendor outage), and they should be sent to the MFA selection path.
+      if MfaPolicy.new(current_user).two_factor_enabled?
+        redirect_to login_two_factor_options_path
+      else
+        redirect_to two_factor_options_url
+      end
     end
 
     def phone_enabled?
@@ -117,6 +126,13 @@ def redirect_to_otp_verification_with_error
       )
     end
 
+    def redirect_to_vendor_outage_if_phone_only
+      return unless VendorStatus.new.all_phone_vendor_outage? &&
+                    phone_enabled? &&
+                    !MfaPolicy.new(current_user).multiple_factors_enabled?
+      redirect_to vendor_outage_path(from: :two_factor_authentication)
+    end
+
     def capture_analytics_for_exception(telephony_error)
       attributes = {
         error: telephony_error.class.to_s,

app/controllers/vendor_outage_controller.rb

@@ -6,6 +6,19 @@ def show
       from_idv: session.delete(:vendor_outage_redirect_from_idv),
     )
     @specific_message = vendor_status.outage_message
+    @show_gpo_option = from_idv_phone? && gpo_letter_available?
     vendor_status.track_event(analytics)
   end
+
+  private
+
+  def from_idv_phone?
+    params[:from] == 'idv_phone'
+  end
+
+  def gpo_letter_available?
+    FeatureManagement.enable_gpo_verification? &&
+      current_user &&
+      !Idv::GpoMail.new(current_user).mail_spammed?
+  end
 end

app/forms/new_phone_form.rb

@@ -33,11 +33,11 @@ def submit(params)
   end
 
   def delivery_preference_sms?
-    true
+    !VendorStatus.new.vendor_outage?(:sms)
   end
 
   def delivery_preference_voice?
-    false
+    VendorStatus.new.vendor_outage?(:sms)
   end
 
   def already_has_phone?

app/javascript/packs/form-steps-wait.jsx

@@ -106,7 +106,8 @@ export class FormStepsWait {
         this.scheduleNextPollFetch();
       } else {
         const message = getPageErrorMessage(dom);
-        if (message) {
+        const isSamePage = new URL(response.url).pathname === window.location.pathname;
+        if (message && isSamePage) {
           this.renderError(message);
           this.stopSpinner();
         } else {

app/presenters/two_factor_authentication/phone_selection_presenter.rb

@@ -31,6 +31,10 @@ def security_level
       t('two_factor_authentication.two_factor_choice_options.less_secure_label')
     end
 
+    def disabled?
+      VendorStatus.new.all_phone_vendor_outage?
+    end
+
     private
 
     def masked_number(number)

app/presenters/two_factor_authentication/selection_presenter.rb

@@ -26,6 +26,10 @@ def html_class
       ''
     end
 
+    def disabled?
+      false
+    end
+
     private
 
     def option_mode

app/presenters/two_factor_authentication/sms_selection_presenter.rb

@@ -3,5 +3,9 @@ class SmsSelectionPresenter < PhoneSelectionPresenter
     def method
       :sms
     end
+
+    def disabled?
+      VendorStatus.new.vendor_outage?(:sms)
+    end
   end
 end

app/presenters/two_factor_authentication/voice_selection_presenter.rb

@@ -3,5 +3,9 @@ class VoiceSelectionPresenter < PhoneSelectionPresenter
     def method
       :voice
     end
+
+    def disabled?
+      VendorStatus.new.vendor_outage?(:voice)
+    end
   end
 end

app/presenters/two_factor_login_options_presenter.rb

@@ -71,6 +71,10 @@ def cancel_link
     end
   end
 
+  def first_enabled_option_index
+    options.find_index { |option| !option.disabled? } || 0
+  end
+
   private
 
   def account_reset_link

app/services/vendor_status.rb

@@ -1,12 +1,15 @@
 class VendorStatus
+  include ActionView::Helpers::TranslationHelper
+
   def initialize(from: nil, from_idv: nil, sp: nil)
     @from = from
     @from_idv = from_idv
     @sp = sp
   end
 
   IAL2_VENDORS = %i[acuant lexisnexis_instant_verify lexisnexis_trueid].freeze
-  ALL_VENDORS = (IAL2_VENDORS + %i[sms voice]).freeze
+  PHONE_VENDORS = %i[sms voice].freeze
+  ALL_VENDORS = (IAL2_VENDORS + PHONE_VENDORS).freeze
 
   def vendor_outage?(vendor)
     status = case vendor
@@ -30,10 +33,22 @@ def any_vendor_outage?(vendors = ALL_VENDORS)
     vendors.any? { |vendor| vendor_outage?(vendor) }
   end
 
+  def all_vendor_outage?(vendors = ALL_VENDORS)
+    vendors.all? { |vendor| vendor_outage?(vendor) }
+  end
+
   def any_ial2_vendor_outage?
     any_vendor_outage?(IAL2_VENDORS)
   end
 
+  def any_phone_vendor_outage?
+    any_vendor_outage?(PHONE_VENDORS)
+  end
+
+  def all_phone_vendor_outage?
+    all_vendor_outage?(PHONE_VENDORS)
+  end
+
   def from_idv?
     from_idv
   end
@@ -46,16 +61,19 @@ def outage_message
     if any_ial2_vendor_outage?
       if from_idv?
         if sp
-          return I18n.t(
-            'vendor_outage.idv_blocked.with_sp',
-            service_provider: sp.friendly_name,
-          )
+          t('vendor_outage.blocked.idv.with_sp', service_provider: sp.friendly_name)
         else
-          return I18n.t('vendor_outage.idv_blocked.without_sp')
+          t('vendor_outage.blocked.idv.without_sp')
         end
+      else
+        t('vendor_outage.blocked.idv.generic')
+      end
+    elsif any_phone_vendor_outage?
+      if from_idv?
+        t('vendor_outage.blocked.phone.idv')
+      else
+        t('vendor_outage.blocked.phone.default')
       end
-
-      return I18n.t('vendor_outage.idv_blocked.generic')
     end
   end
 

app/views/idv/doc_auth/welcome.html.erb

@@ -1,5 +1,7 @@
 <% title t('titles.doc_auth.verify') %>
 
+<%= render(VendorOutageAlertComponent.new(vendors: [:sms, :voice], only_if_all: true, context: :idv)) %>
+
 <% step = 0 %>
 
 <%= render 'shared/maintenance_window_alert' do %>

app/views/idv/otp_delivery_method/new.html.erb

@@ -9,6 +9,8 @@
 
 <% title t('titles.doc_auth.otp_delivery') %>
 
+<%= render(VendorOutageAlertComponent.new(vendors: [:sms, :voice], context: :idv)) %>
+
 <h1 class="margin-y-0">
   <%= t('idv.titles.otp_delivery_method') %>
 </h1>
@@ -28,6 +30,7 @@
           'otp_delivery_preference',
           :sms,
           false,
+          disabled: VendorStatus.new.vendor_outage?(:sms),
           class: 'usa-radio__input usa-radio__input--tile',
         ) %>
     <label for="otp_delivery_preference_sms" class="usa-radio__label">
@@ -41,6 +44,7 @@
           'otp_delivery_preference',
           :voice,
           false,
+          disabled: VendorStatus.new.vendor_outage?(:voice),
           class: 'usa-radio__input usa-radio__input--tile',
         ) %>
     <label for="otp_delivery_preference_voice" class="usa-radio__label">

app/views/two_factor_authentication/options/index.html.erb

@@ -1,5 +1,7 @@
 <% title @presenter.title %>
 
+<%= render(VendorOutageAlertComponent.new(vendors: [:sms, :voice])) %>
+
 <h1 class="margin-y-0">
   <%= @presenter.heading %>
 </h1>
@@ -24,7 +26,8 @@
           <%= radio_button_tag(
                 'two_factor_options_form[selection]',
                 option.type,
-                index.zero?,
+                index == @presenter.first_enabled_option_index,
+                disabled: option.disabled?,
                 class: "usa-radio__input usa-radio__input--tile",
               ) %>
           <%= label_tag(

app/views/users/phone_setup/index.html.erb

@@ -1,4 +1,7 @@
 <% title t('titles.phone_setup') %>
+
+<%= render(VendorOutageAlertComponent.new(vendors: [:sms, :voice])) %>
+
 <%= image_tag asset_url('2FA-voice.svg'), alt: '', width: 200, class: 'margin-bottom-2' %>
 
 <h1><%= t('titles.phone_setup') %></h1>

app/views/users/phones/add.html.erb

@@ -1,5 +1,7 @@
 <%= title t('titles.add_info.phone') %>
 
+<%= render(VendorOutageAlertComponent.new(vendors: [:sms, :voice])) %>
+
 <h1><%= t('headings.add_info.phone') %></h1>
 
 <p>

app/views/users/shared/_otp_delivery_preference_selection.html.erb

@@ -19,6 +19,7 @@
               form_name_label,
               :sms,
               form_obj.delivery_preference_sms?,
+              disabled: VendorStatus.new.vendor_outage?(:sms),
               class: 'js-otp-delivery-preference usa-radio__input usa-radio__input--bordered',
             ) %>
         <label class="usa-radio__label width-full" for="<%= form_name_tag_sms %>">
@@ -30,6 +31,7 @@
               form_name_label,
               :voice,
               form_obj.delivery_preference_voice?,
+              disabled: VendorStatus.new.vendor_outage?(:voice),
               class: 'js-otp-delivery-preference usa-radio__input usa-radio__input--bordered',
             ) %>
         <label class="usa-radio__label width-full" for="<%= form_name_tag_voice %>">