[CSM Portal] Operations tab + SR creation; align FE with BE #938; stop calling missing /csm/dashboard

[rksk]

1. Operations tab + Service Request creation

• Operations landing — SR / CR / Incident as tabs. The Service Requests tab has a Create service request entry point; CR/Incident are "coming soon".
• Create-SR form (/operations/service-requests/new) — project, priority (S0–S4), subject, description. Submission gated off (SR_CREATE_ENABLED = false): no SR create endpoint yet (SR is only a case type; POST /cases takes case only). Validates and is ready to wire; no API call made.

2. Align FE with BE PR #938 (entity #934)

• Case type value support → case across BeCaseType, POST /cases, the case-type filter (label "Support" → "Case"), CsmCaseCreatePage. (v2's FE still sent support while the merged BFF expects case — this fixes that inconsistency.)
• CaseView: nullable type/engagementType + catalog/catalogItem/assignedTeam/conversation refs; deployment/deployedProduct nullable.
• CaseSearchView: add type (mapped onto the row); refs nullable.

3. Stop calling the missing /csm/dashboard endpoint (folds in #941)

• The dashboard fired GET /csm/dashboard on every load — a guaranteed 404 (no such BFF endpoint). Query disabled (DASHBOARD_ENDPOINT_READY = false); one-line flip to re-enable. Header degrades to a neutral "Engineer overview" subtitle (no perpetual "Loading…"); unused isError prop dropped. The live /cases/search-backed widgets are unaffected.

Testing

pnpm lint, pnpm test, pnpm build, tsc -b all green.

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📝 Walkthrough

Walkthrough

The PR adds two new Operations feature pages (OperationsPage and CreateServiceRequestPage) to the CSM portal, wiring them into the authenticated route tree. Concurrently, it renames the case type literal from "support" to "case" across backend types, frontend utilities, the case create payload, the cases query mapping, and URL filter tests. BeCaseView also gains new nullable fields.

Changes

New Operations Feature Pages

Layer / File(s)	Summary
OperationsPage tabbed landing apps/csm-portal/webapp/src/features/csm-operations/pages/OperationsPage.tsx	Adds OperationsPage with three tabs (Service requests, Change requests, Incidents), a local TabPanel helper component with optional "Coming soon" chip, and navigation to the create service request route.
CreateServiceRequestPage gated form apps/csm-portal/webapp/src/features/csm-operations/pages/CreateServiceRequestPage.tsx	Adds CreateServiceRequestPage with form state (projectId, priority, subject, description), useMemo-derived isValid, and a SR_CREATE_ENABLED = false flag that gates the submit handler and disables the submit button with a Tooltip.
Route wiring apps/csm-portal/webapp/src/App.tsx	Lazy-loads OperationsPage and CreateServiceRequestPage, replaces the /operations placeholder route with <OperationsPage />, and adds the nested /operations/service-requests/new route.

Case Type Rename: support → case

Layer / File(s)	Summary
Backend type contract updates apps/csm-portal/webapp/src/api/backend/types.ts	BeCaseType replaces "support" with "case"; BeCaseView gains nullable type, new engagementType, catalog, catalogItem, assignedTeam, and conversation fields; BeCaseCreatePayload.type changes to "case"; BeCaseSearchView fields made nullable.
Frontend propagation apps/csm-portal/webapp/src/features/csm-cases/utils/caseType.ts, ...pages/CsmCaseCreatePage.tsx, ...api/useGetCsmCases.ts, ...utils/casesFiltersUrl.test.ts	Updates ALL_CASE_TYPES and CASE_TYPE_LABEL to use "case", changes the create-case mutation payload type to "case", maps caseType from c.type in useGetCsmCases, and updates URL filter tests to assert "case" enum values.

Estimated code review effort

🎯 3 (Moderate) | ⏱️ ~20 minutes

Possibly related PRs

• wso2-open-operations/cs-tools#893: Modifies the same BeCaseView/CsmCaseRow types and useGetCsmCases mapping to add workState and related case fields.
• wso2-open-operations/cs-tools#930: Touches src/api/backend/types.ts and useGetCsmCases for case-type and search/mapping alignment, directly related to this PR's "support" → "case" rename.
• wso2-open-operations/cs-tools#938: Backend/OpenAPI counterpart that renames the case type and updates response nullability, aligning with this PR's frontend changes.

Suggested reviewers

• dilshanfardil
• cloby99
• shayanmalinda

Poem

🐰 Hoppin' through the ops with tabs so bright,
Three panels laid out, left and right.
"Support" is gone, now "case" is the key,
The form is ready — just not yet free!
SR_CREATE_ENABLED shall flip someday,
Until then, I nibble my carrots and wait. 🥕

🚥 Pre-merge checks | ✅ 3 | ❌ 2

❌ Failed checks (2 warnings)

Check name	Status	Explanation	Resolution
Docstring Coverage	⚠️ Warning	Docstring coverage is 33.33% which is insufficient. The required threshold is 80.00%.	Write docstrings for the functions missing them to satisfy the coverage threshold.
Description check	⚠️ Warning	The description covers the main change, but it misses most required template sections like Purpose, Goals, Approach, Release note, tests, security, and docs.	Add the missing template sections and fill in required details for purpose, goals, approach, release note, documentation, tests, security checks, and related links.

✅ Passed checks (3 passed)

Check name	Status	Explanation
Linked Issues check	✅ Passed	Check skipped because no linked issues were found for this pull request.
Out of Scope Changes check	✅ Passed	Check skipped because no linked issues were found for this pull request.
Title check	✅ Passed	The title names the main Operations, case-type, and dashboard changes and is specific enough for history scanning.

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Actionable comments posted: 1

🤖 Prompt for all review comments with AI agents

Verify each finding against current code. Fix only still-valid issues, skip the
rest with a brief reason, keep changes minimal, and validate.

Inline comments:
In
`@apps/csm-portal/webapp/src/features/csm-operations/pages/CreateServiceRequestPage.tsx`:
- Around line 40-44: Update the stale backend contract note in
CreateServiceRequestPage so it matches the current case-type terminology: the
comment currently says POST /cases accepts type "support", but this PR now uses
"case". Edit the inline submission-disabled note near the
CreateServiceRequestPage component to remove the outdated "support" reference
and replace it with the correct "case" wording so future submit wiring follows
the updated contract.

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ℹ️ Review info

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📥 Commits

Reviewing files that changed from the base of the PR and between f115571 and d3227a6.

📒 Files selected for processing (8)

• apps/csm-portal/webapp/src/App.tsx
• apps/csm-portal/webapp/src/api/backend/types.ts
• apps/csm-portal/webapp/src/features/csm-cases/api/useGetCsmCases.ts
• apps/csm-portal/webapp/src/features/csm-cases/pages/CsmCaseCreatePage.tsx
• apps/csm-portal/webapp/src/features/csm-cases/utils/caseType.ts
• apps/csm-portal/webapp/src/features/csm-cases/utils/casesFiltersUrl.test.ts
• apps/csm-portal/webapp/src/features/csm-operations/pages/CreateServiceRequestPage.tsx
• apps/csm-portal/webapp/src/features/csm-operations/pages/OperationsPage.tsx

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