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[Customer Portal][BE]Update case creation and project responses with parentCase and chat support #222

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Merged
Rashmika998 merged 4 commits into from
Feb 21, 2026
Merged

[Customer Portal][BE]Update case creation and project responses with parentCase and chat support #222

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05812c1
Update project response
cloby99 Feb 21, 2026
5a1e57d
Update callRequestCreatePayload response
cloby99 Feb 21, 2026
fe58a33
Add reletad parentCase and chat fields to case record
cloby99 Feb 21, 2026
0e23aa8
Update CaseCreatePayload to accept parentCaseId, and chatId fields
cloby99 Feb 21, 2026
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39 changes: 25 additions & 14 deletions apps/customer-portal/backend/modules/entity/types.bal
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Original file line number Diff line number Diff line change
Expand Up @@ -109,19 +109,22 @@ public type ProjectResponse record {|
string 'type;
# Salesforce ID
string sfId;
# Subscription information
Subscription? subscription;
json...;
|};

# Project subscription information.
public type Subscription record {|
# Subscription start date
string? startDate;
# Subscription end date
string? endDate;
# Support tier
string? supportTier;
# Account information
record {|
# System ID of the account
IdString id;
# Name of the account
string? name;
# Activation date
string? activationDate;
# Deactivation date
string? deactivationDate;
# Support tier
string? supportTier;
# Region
string? region;
json...;
|}? account;
json...;
|};

Expand All @@ -143,6 +146,10 @@ public type CaseCreatePayload record {|
int issueTypeKey;
# Severity key
int severityKey;
# Related case ID (if the case is related to an existing case)
IdString parentCaseId?;
# Chat ID (if the case is related to a chat)
IdString chatId?;
|};

# Response from creating a case.
Expand Down Expand Up @@ -225,6 +232,10 @@ public type Case record {|
ReferenceTableItem? deployment;
# Deployed product information
ReferenceTableItem? deployedProduct;
# Related case information (if the case is related to an existing case)
ReferenceTableItem? parentCase;
# Related chat information (if the case is related to a chat)
ReferenceTableItem? chat;
# issue type of the case
ChoiceListItem? issueType;
# Status information
Expand Down Expand Up @@ -934,7 +945,7 @@ public type CallRequestCreatePayload record {|
# Case ID
IdString caseId;
# Reason for the call request
string reason;
string reason?;
# Preferred UTC times for the call
@constraint:Array {minLength: 1}
Date[] utcTimes;
Expand Down
4 changes: 4 additions & 0 deletions apps/customer-portal/backend/modules/types/types.bal
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Expand Up @@ -79,6 +79,10 @@ public type Case record {|
ReferenceItem? 'type;
# Deployed product information
ReferenceItem? deployedProduct;
# Related case information (if the case is related to an existing case)
ReferenceItem? parentCase;
# Related chat information (if the case is related to a chat)
ReferenceItem? chat;
# issueType of the case
ReferenceItem? issueType;
# Deployment
Expand Down
4 changes: 4 additions & 0 deletions apps/customer-portal/backend/utils.bal
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Original file line number Diff line number Diff line change
Expand Up @@ -52,6 +52,8 @@ public isolated function searchCases(string idToken, string projectId, types:Cas
let entity:ChoiceListItem? issueType = case.issueType
let entity:ReferenceTableItem? deployment = case.deployment
let entity:ReferenceTableItem? assignedEngineer = case.assignedEngineer
let entity:ReferenceTableItem? parentCase = case.parentCase
let entity:ReferenceTableItem? chat = case.chat
let entity:ChoiceListItem? severity = case.severity
let entity:ChoiceListItem? state = case.state
select {
Expand All @@ -67,6 +69,8 @@ public isolated function searchCases(string idToken, string projectId, types:Cas
issueType: issueType != () ? {id: issueType.id.toString(), label: issueType.label} : (),
deployment: deployment != () ? {id: deployment.id, label: deployment.name} : (),
assignedEngineer: assignedEngineer != () ? {id: assignedEngineer.id, label: assignedEngineer.name} : (),
parentCase: parentCase != () ? {id: parentCase.id, label: parentCase.name} : (),
chat: chat != () ? {id: chat.id, label: chat.name} : (),
severity: severity != () ? {id: severity.id.toString(), label: severity.label} : (),
status: state != () ? {id: state.id.toString(), label: state.label} : ()
};
Expand Down