[CSM] Decode comment inline attachments in entity-service and backend-v2 - #1483
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… attachments Same class as the deployment-count and case-detail gaps: the Ballerina entity-service declares hasInlineAttachments and inlineAttachments on its Comment record, the Go snComment struct did not, so encoding/json discarded whatever ServiceNow sent. The frontend declares both on CaseCommentInlineAttachment and renders them in case and conversation threads. entity-service: - snComment declares both fields; new snInlineAttachment mirrors the Ballerina InlineAttachment record - new domain.InlineAttachment, with sysidToUUID applied to the id like every other inbound identifier - a malformed createdOn on one image leaves that entry's timestamp zero rather than failing the whole comment page backend-v2: - entity.CommentView decodes both; dto.CommentInlineAttachment matches the frontend's field names exactly - omitted rather than emitted empty: a plain comment gains no keys, since the frontend treats both as optional Scope note: this ports the raw fields only. It does not port csm-portal's inline-image resolution behaviour (resolving .iix URLs, capping images per body) — that is separate work and no customer-portal consumer needs it yet. Resolves wso2-enterprise/digiops-cs#2810 Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
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📝 WalkthroughWalkthroughChangesThe comment search flow now carries inline attachment presence and metadata from ServiceNow through entity-service models into customer-portal DTOs. Timestamp parsing remains non-failing for invalid attachment timestamps. JSON tests cover comments with and without attachments. Inline attachment flow
Estimated code review effort: 3 (Moderate) | ~20 minutes Merge Risk: 🟡 Moderate · up to Malformed inline-attachment timestamps can appear to users as an incorrect year-one date instead of being absent, so this bounded data-correctness issue should be fixed and tested before merging. Sequence Diagram(s)sequenceDiagram
participant ServiceNow
participant SearchCaseComments
participant EntityService
participant CustomerPortal
ServiceNow->>SearchCaseComments: return comment and attachment metadata
SearchCaseComments->>EntityService: map attachments into CaseComment
EntityService->>CustomerPortal: return comment search results
CustomerPortal->>CustomerPortal: map and serialize attachment DTOs
Possibly related PRs
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Inline comments:
In `@entity-service/internal/domain/entity.go`:
- Around line 1974-1980: Change InlineAttachment.CreatedOn to *time.Time with
omitempty in the domain, backend entity, and comment DTO contracts. In
SearchCaseComments, assign the pointer only when attachment timestamp parsing
succeeds, leaving it nil for invalid or empty values. Add a JSON regression test
verifying the absent timestamp is omitted or serialized as null rather than a
year-one timestamp.
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apps/customer-portal/backend-v2/internal/dto/comment.goapps/customer-portal/backend-v2/internal/dto/comment_inline_attachments_test.goapps/customer-portal/backend-v2/internal/entity/types.goentity-service/internal/domain/entity.goentity-service/internal/service/sn_case_service.go
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…t createdOn nullable Addresses a review finding on PR wso2-open-operations#1483. InlineAttachment.CreatedOn was a value time.Time, so an absent or unparseable upstream timestamp left Go's zero time and serialised as "0001-01-01T00:00:00Z" — a fabricated date presented as real. entity-service's CLAUDE.md requires pointer types for any response field that may be absent, left nil so it serialises as null rather than a stand-in value. This was a violation of that rule. - CreatedOn is now *time.Time with omitempty across all three contracts: the entity-service domain type, backend-v2's entity mirror, and the comment DTO - SearchCaseComments assigns the pointer only when parsing succeeds, leaving it nil for empty or malformed values - Regression test asserts the key is omitted (or null) and specifically that a year-one timestamp never leaks, while the rest of the attachment still maps Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
05a7fb2
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wso2-open-operations:dev-app-csm-portal
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Resolves wso2-enterprise/digiops-cs#2810 (epic wso2-enterprise/digiops-cs#2751).
Summary
Third instance of the same bug class as #1475 and #1478: the Ballerina entity-service declares
hasInlineAttachmentsandinlineAttachmentson itsCommentrecord, the GosnCommentstruct didn't, soencoding/jsondiscarded whatever ServiceNow sent. The frontend declares both onCaseCommentInlineAttachment(features/support/types/attachments.ts) and renders them in case and conversation threads — so inline images in comments never reached the portal.entity-service
snCommentdeclares both fields; newsnInlineAttachmentmirrors the BallerinaInlineAttachmentrecorddomain.InlineAttachment, withsysidToUUID()on the id like every other inbound identifiercreatedOnon one image leaves that entry's timestamp zero rather than failing the whole comment pagebackend-v2
entity.CommentViewdecodes both;dto.CommentInlineAttachmentmatches the frontend's field names exactlyScope: raw fields only
This ports the fields, not csm-portal's inline-image resolution behaviour — resolving
.iixURLs and capping images per body (fix: cap the number of inline images resolved per HTML body,feat: resolve inline .iix images in comments). That's separate work and no customer-portal consumer needs it yet. Worth confirming before anyone assumes images render end-to-end: the portal will receive the attachment metadata and.iixdownload URLs, but nothing here rewrites the HTML body.Test plan
Both services, in containers (no local Go toolchain):
go build ./...— entity-service, backend-v2go vet ./...— bothgofmt -l .— clean, bothgo test -race ./...— all pass, incl. 2 newTestMapSearchComments_*InlineAttachments*gosec -fmt=text ./...— 0 issues, bothinlineAttachmentsarrivesSame caveat as #1478
Ballerina declaring a field proves it's expected, not that ServiceNow populates it. Declaring is safe either way — absent stays nil and the keys are omitted — but don't expect values until confirmed against a real comment containing an image.
Deployment order
entity-service first, then backend-v2. Deploying backend-v2 alone is harmless (fields stay absent, as today).
Summary by CodeRabbit
New Features
Bug Fixes