wso2-open-operations · Rashmika998 · Jul 22, 2026 · Jul 22, 2026 · Jul 22, 2026 · Jul 22, 2026
diff --git a/apps/customer-portal/backend/modules/entity/types.bal b/apps/customer-portal/backend/modules/entity/types.bal
@@ -379,6 +379,8 @@ public type Case record {|
     string number;
     # Created date and time
     string createdOn;
+    # Updated date and time
+    string updatedOn;
     # Created by (User email)
     string createdBy;
     # Case title

diff --git a/apps/customer-portal/backend/modules/types/types.bal b/apps/customer-portal/backend/modules/types/types.bal
@@ -136,6 +136,8 @@ public type Case record {|
     string number;
     # Created date and time
     string createdOn;
+    # Updated date and time
+    string updatedOn;
     # Created by (User email)
     string createdBy;
     # Case title

diff --git a/apps/customer-portal/backend/openapi.yaml b/apps/customer-portal/backend/openapi.yaml
@@ -3581,6 +3581,7 @@ components:
       - assignedTeam
       - createdBy
       - createdOn
+      - updatedOn
       - description
       - duration
       - id
@@ -3605,6 +3606,9 @@ components:
         createdOn:
           type: string
           description: Created date and time
+        updatedOn:
+          type: string
+          description: Updated date and time
         createdBy:
           type: string
           description: Created by (User email)

diff --git a/apps/customer-portal/backend/utils.bal b/apps/customer-portal/backend/utils.bal
@@ -100,6 +100,7 @@ public isolated function searchCases(string idToken, string projectId, types:Cas
             number: case.number,
             title: case.title,
             createdOn: case.createdOn,
+            updatedOn: case.updatedOn,
             createdBy: case.createdBy,
             description: case.description,
             duration: case.duration,

diff --git a/apps/customer-portal/webapp/src/components/list-view/ListCard.tsx b/apps/customer-portal/webapp/src/components/list-view/ListCard.tsx
@@ -213,7 +213,7 @@ export default function ListCard({
               color="text.secondary"
               sx={{ lineHeight: 1, overflowWrap: "anywhere" }}
             >
-              Updated {formatDateTime(caseItem.updatedOn ?? caseItem.createdOn) || "--"}
+              Updated {formatDateTime(caseItem.updatedOn) || "--"}
             </Typography>
           </Box>
           {caseItem.createdBy && (

diff --git a/...customer-portal/webapp/src/features/announcements/components/AnnouncementDetailsPanel.tsx b/...customer-portal/webapp/src/features/announcements/components/AnnouncementDetailsPanel.tsx
@@ -114,9 +114,7 @@ export default function AnnouncementDetailsPanel({
   const statusLabel = data.status?.label;
   const statusColorPath = getStatusColor(statusLabel ?? undefined);
   const resolvedStatusColor = resolveColorFromTheme(statusColorPath, theme);
-  const updatedOnLabel = formatAnnouncementDateDisplay(
-    data.updatedOn ?? data.createdOn,
-  );
+  const updatedOnLabel = formatAnnouncementDateDisplay(data.updatedOn);
 
   return (
     <Box sx={{ display: "flex", flexDirection: "column", gap: 2 }}>
@@ -225,7 +223,7 @@ export default function AnnouncementDetailsPanel({
               aria-hidden
             />
             <Typography variant="body2" color="text.secondary">
-              {updatedOnLabel}
+              {updatedOnLabel || "--"}
             </Typography>
           </Stack>
           {data.issueType?.label && (

diff --git a/apps/customer-portal/webapp/src/features/announcements/components/AnnouncementList.tsx b/apps/customer-portal/webapp/src/features/announcements/components/AnnouncementList.tsx
@@ -97,7 +97,7 @@ export default function AnnouncementList({
         const statusColor = getStatusColor(statusLabel);
         const resolvedStatusColor = resolveColorFromTheme(statusColor, theme);
         const updatedOnLabel = formatAnnouncementDateDisplay(
-          caseItem.updatedOn ?? caseItem.createdOn,
+          caseItem.updatedOn,
         );
 
         const cardContent = (
@@ -195,7 +195,7 @@ export default function AnnouncementList({
                     color="text.secondary"
                     sx={{ lineHeight: 1 }}
                   >
-                    Updated {updatedOnLabel}
+                    Updated {updatedOnLabel || "--"}
                   </Typography>
                 </Box>
                 {caseItem.issueType?.label && (

diff --git a/apps/customer-portal/webapp/src/features/dashboard/components/cases-table/CasesList.tsx b/apps/customer-portal/webapp/src/features/dashboard/components/cases-table/CasesList.tsx
@@ -163,7 +163,7 @@ const CasesList = ({
                           <Box>
                             <Typography variant="body2" color="text.primary">
                               {formatBackendTimestampForDisplay(
-                                row.updatedOn ?? row.createdOn,
+                                row.updatedOn,
                                 {
                                   month: "short",
                                   day: "numeric",
@@ -176,7 +176,7 @@ const CasesList = ({
                               color="text.secondary"
                             >
                               {formatBackendTimestampForDisplay(
-                                row.updatedOn ?? row.createdOn,
+                                row.updatedOn,
                                 {
                                   hour: "numeric",
                                   minute: "2-digit",

diff --git a/...r-portal/webapp/src/features/operations/components/change-requests/ChangeRequestsList.tsx b/...r-portal/webapp/src/features/operations/components/change-requests/ChangeRequestsList.tsx
@@ -319,7 +319,7 @@ export default function ChangeRequestsList({
                     </Typography>
                   </Box>
                 )}
-                {(item.updatedOn ?? item.createdOn) && (
+                {item.updatedOn && (
                   <Box
                     sx={{
                       display: "flex",
@@ -331,11 +331,11 @@ export default function ChangeRequestsList({
                       {CHANGE_REQUESTS_LIST_UPDATED_PREFIX}
                     </Typography>
                     <Typography variant="body2" color="text.secondary">
-                      {formatDateTime(item.updatedOn ?? item.createdOn)}
+                      {formatDateTime(item.updatedOn)}
                     </Typography>
                   </Box>
                 )}
-                {(item.updatedOn ?? item.createdOn) && (item.startDate || item.endDate) && (
+                {item.updatedOn && (item.startDate || item.endDate) && (
                   <Typography variant="body2" color="text.disabled">
                     |
                   </Typography>

diff --git a/...portal/webapp/src/features/operations/components/service-requests/ServiceRequestsList.tsx b/...portal/webapp/src/features/operations/components/service-requests/ServiceRequestsList.tsx
@@ -232,7 +232,7 @@ export default function ServiceRequestsList({
                     color="text.secondary"
                     sx={{ lineHeight: 1 }}
                   >
-                    {formatDateTime(sr.updatedOn ?? sr.createdOn) || NULL_PLACEHOLDER}
+                    {formatDateTime(sr.updatedOn) || NULL_PLACEHOLDER}
                   </Typography>
                 </Box>
                 {environmentLabel && (

diff --git a/...al/webapp/src/features/support/components/support-overview-cards/OutstandingCasesList.tsx b/...al/webapp/src/features/support/components/support-overview-cards/OutstandingCasesList.tsx
@@ -260,7 +260,7 @@ export default function OutstandingCasesList({
                   color="text.secondary"
                   sx={{ flexShrink: 0 }}
                 >
-                  {formatRelativeTime(c.updatedOn ?? c.createdOn ?? undefined)}
+                  {formatRelativeTime(c.updatedOn ?? undefined)}
                 </Typography>
               </Box>
             </Form.CardActions>