Forum-based Support Bot

A self-hosted forum-based support Discord bot for communities.

How to Use

This bot has only one command to use, for auto closing the posts from forum channels.

• Make sure the forum post has tags that is required before posting.
• Add proper permission to the bot to avoid unexpected issues.

Commands

To close thread using prefix command.

!close

To close the thread and resolved by the username mentioned

!close @username

Configurations

Config File

{
    "resolution_tag_name": "Solved",
    "command_prefix": "!",
    "utc_offset": -8,
    "datasheet_init": "init",
    "datasheet_response": "response",
    "datasheet_resolve": "resolve",
    "mention_message": "Hello there! If you need help, please read the information in <#1074862134284005396> and post your questions or issues in the <#1029543258822553680> channel. Our team and community members are always ready to help you out. Thank you for building with us!"
}

Config Name	Description
resolution_tag_name	The name of the tag to mark the post resolved.
command_prefix	A prefix you want to use with close command to be recognized by the bot.
utc_offset	Time and date UTC offset for recording the data.
datasheet_init	Refers to the sheet name in your google spreadsheet. This should be the first sheet in the order.
datasheet_response	Refers to the sheet name in your google spreadsheet. This should be the second sheet in the order.
datasheet_resolve	Refers to the sheet name in your google spreadsheet. This should be the third sheet in the order.
mention_message	The message bot will send if the bot mentioned by the user, you can use use the channel ids to mention it within the bot message.

Environment Variables

DISCORD_BOT_TOKEN=<discord_bot_token>
DISCORD_SUPPORT_ROLE_ID=<role_id>,<role_id>
GOOGLE_PRIVATE_KEY=<private_key>
GOOGLE_SERVICE_ACCOUNT_EMAIL=<service_email_account>
GOOGLE_SPREADSHEET_ID=<google_spreadsheet_id>

Development

Install the packages

yarn install

Run the bot

yarn dev

📃 License

The Forum-based Support Discord Bot is licensed under GNU General Public License v3.

🍀 Sponsor

Love what I do? Send me some love or coffee!? 💖☕

Can't send love or coffees? 😥 Nominate me for a GitHub Star instead!

Note: Your support means a lot to me as it allows me to dedicate my time and energy to creating and maintaining open-source projects that benefit the community. Thank you for supporting my mission to make technology better, accessible, and inclusive for everyone.🙏😇

📝 Author

The Forum-based Support Bot (thirdweb support) is developed and maintained by Waren Gonzaga, with the help of awesome contributors.

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💻💖☕ by Waren Gonzaga | He is Awesome 🙏