ideas

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jaeckel edited this page Sep 13, 2010 · 2 revisions

general

kiss, less features, small code base, less bugs
test driven development: test cases and code coverage for ruby code + javascript code → identification of unused/untested code
use continuous integration tool
use existing mature rails plugins whenever possible
use existing mature components/widgets for user interface
automate building, testing, documentation generation
optimize for fast user interface: aggressive caching, ajax

crm

directly support existing processes (defined by itil for example)
use colors to add information where possible
use group tabs / pimp navigation toolbar
Import
Email Integration (Forward Mails & BCC, see Highrise)
Roles
Cases, Follow-ups? (Customer Support)
Tagging?