Installed CS_TOOLS, when running the config check facing error = JSONDecodeError

[CKALA99]

First Stop

• I have read and agreed to the ThoughtSpot Dev Tools EULA.
• I understand that if I have a critical issue with ThoughtSpot, I should reach out to my designated Account Executive and Solutions Consultant team instead of cs_tools.
• I searched the cs_tools documentation, with the integrated search.

Platform Configuration

info snapshot taken on

Description

I installed CS_Tools and configured the non prod environment file as QA . I can see the list of config files configured, and see the list of tools available but when I ran the command - cs_tools config check --config QA , it throwed error " JSONDecodeError : Expecting value : line 1 column 1 (char 0) - This is an unhandled error! "

I also tried this command for invoking rtql command ,similar error.

[boonhapus]

Hi @CKALA99 - what version of ThoughtSpot are you on?

[CKALA99]

We are in 8.4.1 swcu1 version.

…

On Tue, Nov 14, 2023, 4:30 PM SN ***@***.***> wrote: Hi @CKALA99 <https://github.com/CKALA99> - what version of ThoughtSpot are you on? — Reply to this email directly, view it on GitHub <#82 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BD6YLQOFHSQ2HP3C326NASLYEPWI7AVCNFSM6AAAAAA7LGIXCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMJRGQ4TIOJSG4> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[boonhapus]

I'm really not sure what would cause this. Would you be open to meeting on Zoom to check it live? I am in US Central timezone, but can be flexible so we can look together.

Please reach out to me on email: [email protected]

[CKALA99]

Thanks a lot Nick , I sent you an invite at 12.45 CST. Please let me know if you are able to make it .

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On Wed, Nov 15, 2023 at 10:08 AM SN ***@***.***> wrote: I'm really not sure what would cause this. Would you be open to meeting on Zoom to check it live? I am in US Central timezone, but can be flexible so we can look together. Please reach out to me on email: ***@***.*** — Reply to this email directly, view it on GitHub <#82 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BD6YLQO4PVDLGIM3CDPFY73YETSGPAVCNFSM6AAAAAA7LGIXCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMJSHAZDCMZVGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[boonhapus]

After getting on a call with @CKALA99 - we determined that this is network topology related. We attempted to apply proxy settings, attach to VPN, and hit the cluster directly by IP, but to no avail.

This appears to be some other connectivity issue between the ThoughtSpot cluster and the client machine and mostly unrelated to CS Tools. I'll look into adding proxy support formally into the config file, as I think that's a worthwhile improvement, we'll track that one here: #84