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29 changes: 29 additions & 0 deletions apps/code/src/components/Faq.tsx
Original file line number Diff line number Diff line change
Expand Up @@ -139,6 +139,35 @@ const faqData: FaqItem[] = [
question: "What if I hit the weekly premium allowance mid-week?",
answer: `Redeem a Reset Pass: it instantly restores your full weekly premium allowance and starts a fresh 7-day window. A pass removes the weekly limit only — it doesn't add credits, so usage still draws from your monthly allowance. Pro includes ${DEV_PLAN_INCLUDED_RESET_PASSES.pro} pass per billing cycle and Max includes ${DEV_PLAN_INCLUDED_RESET_PASSES.max}; extra passes are a one-time purchase from your dashboard ($${DEV_PLAN_RESET_PASS_PRICES.lite} on Lite, $${DEV_PLAN_RESET_PASS_PRICES.pro} on Pro, $${DEV_PLAN_RESET_PASS_PRICES.max} on Max). Standard models keep working the whole time, and if you're resetting every week, upgrading a tier is usually the better deal.`,
},
{
question: "Does the weekly premium allowance reset when my plan renews?",
answer:
"Yes. Every monthly renewal resets everything at once: your monthly credits, your weekly premium allowance (a fresh 7-day window starts at renewal), and your included Reset Passes. Between renewals the window is rolling — when 7 days end, the next window starts with your next premium request, and redeeming a Reset Pass clears the window so the next request starts a fresh one. There's no reset schedule to manage and nothing carries into the next cycle. Purchased Reset Passes are separate: they persist until redeemed.",
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content: (
<>
<p>
Yes. Every monthly renewal resets everything at once: your monthly
credits, your weekly premium allowance (a fresh 7-day window starts at
renewal), and your included Reset Passes.
</p>
<p className="mt-3">
Between renewals the window is rolling — when 7 days end, the next
window starts with your next premium request, and redeeming a Reset
Pass clears the window so the next request starts a fresh one.
There&apos;s no reset schedule to manage and nothing carries into the
next cycle. Purchased Reset Passes are separate: they persist until
redeemed. See{" "}
<Link
href="https://docs.llmgateway.io/learn/reset-passes"
className="underline"
>
Reset Passes
</Link>{" "}
for the full mechanics.
</p>
</>
),
},
{
question: "Can I get a refund?",
answer:
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13 changes: 13 additions & 0 deletions apps/docs/content/learn/reset-passes.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -45,6 +45,19 @@ Click **Use a pass** on the card. Your premium usage for the week is zeroed imme

Standard models are unaffected either way: they never count against the weekly cap.

## Renewal and the weekly window

Nothing about the weekly allowance carries over between billing cycles — every monthly renewal starts you completely fresh, all at once:

- **The weekly premium allowance resets in full.** Renewal zeroes your premium usage and starts a new 7-day window at the renewal moment, alongside the monthly credit reset. You never begin a cycle mid-window or with a partially used allowance.
- **Included passes replenish.** Pro's 1 and Max's 2 included passes are restored every cycle; unused ones don't roll over. Purchased passes are unaffected — they persist until redeemed.

An immediate tier upgrade restarts your billing cycle and performs the same full reset.

Between renewals the window is **rolling, not on a fixed schedule**. When a 7-day window ends, the next one starts with your next premium request — and a redeemed pass clears the window entirely, so your next premium request starts a fresh 7 days. There is no weekly reset schedule that redeeming late (or early) can shift into the next cycle.

In practice, a 30-day cycle of steady premium usage fits about five weekly windows (starting around days 0, 7, 14, 21, and 28) before any passes. On Max, whose weekly cap is 18% of the monthly allowance, those five windows plus a single included pass already unlock more than the entire monthly credit pool — so even spending exclusively on premium models needs no front-loaded pass redemptions or timing strategy. Redeem when you actually hit the cap.

If you hit the cap from a coding agent, the gateway's `402` response points here:

```json
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