Telegram Video Chat Not Connecting

[muhammadmp97]

Steps to reproduce

1. Enter any group
2. Join the video chat

Expected behaviour

Connects and I can hear people.

Actual behaviour

It's written "connecting..." but doesn't.

Operating system

Ubuntu 24.04.1 LTS (GNOME 46, X11)

Version of Telegram Desktop

5.5.1

Installation source

Snap

Crash ID

No response

Logs

[2024.09.18 23:55:02] Launched version: 5005001, install beta: [TRUE], alpha: 0, debug mode: [FALSE]
[2024.09.18 23:55:02] Executable dir: /snap/telegram-desktop/6145/usr/bin/, name: telegram-desktop
[2024.09.18 23:55:02] Initial working dir: /home/dreamweaver/
[2024.09.18 23:55:02] Working dir: /home/dreamweaver/snap/telegram-desktop/6145/.local/share/TelegramDesktop/
[2024.09.18 23:55:02] Command line: /snap/telegram-desktop/6145/usr/bin/telegram-desktop -noupdate -tosettings
[2024.09.18 23:55:02] Executable path before check: /snap/telegram-desktop/6145/usr/bin/telegram-desktop
[2024.09.18 23:55:02] Logs started
[2024.09.18 23:55:02] App ID: telegram-desktop_telegram-desktop
[2024.09.18 23:55:02] Connecting local socket to snap.telegram-desktop.3e259e6a0e60bd0fd74927b96ce164d0...
[2024.09.18 23:55:02] Socket connect error 0, starting server and app...
[2024.09.18 23:55:02] Moved logging from '/home/dreamweaver/snap/telegram-desktop/6145/.local/share/TelegramDesktop/log_start1.txt' to '/home/dreamweaver/snap/telegram-desktop/6145/.local/share/TelegramDesktop/log.txt'!
[2024.09.18 23:55:02] Old start log 'log_start0.txt' found, deleted: [TRUE]
[2024.09.18 23:55:02] Global devicePixelRatio: 3
[2024.09.18 23:55:02] Primary screen DPI: 96, Base: 96.
[2024.09.18 23:55:02] Computed screen scale: 100
[2024.09.18 23:55:02] DevicePixelRatio: 3
[2024.09.18 23:55:02] ScreenScale: 100
[2024.09.18 23:55:02] Icon theme: Yaru-prussiangreen
[2024.09.18 23:55:02] Fallback icon theme: 
[2024.09.18 23:55:02] Media Info: Type Playback, default: Built-in Audio Analog Stereo, list: { "Built-in Audio Analog Stereo" <Built-in Audio Analog Stereo> }, full list refresh: true
[2024.09.18 23:55:02] Media Info: Type Capture, default: Built-in Audio Analog Stereo, list: { "Built-in Audio Analog Stereo" <Built-in Audio Analog Stereo>, "Monitor of Built-in Audio Analog Stereo" <Monitor of Built-in Audio Analog Stereo> }, full list refresh: true
[2024.09.18 23:55:02] Media Info: Type Camera, default: usb-0000:00:14.0-7, list: { "HP HD Camera: HP HD Camera" <usb-0000:00:14.0-7> }, full list refresh: true
[2024.09.18 23:55:02] App Info: reading settings...
[2024.09.18 23:55:02] App Info: reading encrypted settings...
[2024.09.18 23:55:02] Lang Info: Loaded cached, keys: 7397
[2024.09.18 23:55:02] Font: from ':/gui/fonts/OpenSans-Regular.ttf' loaded 'Open Sans'
[2024.09.18 23:55:02] Font: from ':/gui/fonts/OpenSans-Italic.ttf' loaded 'Open Sans'
[2024.09.18 23:55:02] Font: from ':/gui/fonts/OpenSans-SemiBold.ttf' loaded 'Open Sans'
[2024.09.18 23:55:02] Font: from ':/gui/fonts/OpenSans-SemiBold.ttf' loaded 'Open Sans Semibold'
[2024.09.18 23:55:02] Font: from ':/gui/fonts/OpenSans-SemiBoldItalic.ttf' loaded 'Open Sans'
[2024.09.18 23:55:02] Font: from ':/gui/fonts/OpenSans-SemiBoldItalic.ttf' loaded 'Open Sans Semibold'
[2024.09.18 23:55:02] Font: from ':/gui/fonts/Vazirmatn-UI-NL-Regular.ttf' loaded 'Vazirmatn UI NL'
[2024.09.18 23:55:02] Font: from ':/gui/fonts/Vazirmatn-UI-NL-SemiBold.ttf' loaded 'Vazirmatn UI NL'
[2024.09.18 23:55:02] Font: from ':/gui/fonts/Vazirmatn-UI-NL-SemiBold.ttf' loaded 'Vazirmatn UI NL SemiBold'
[2024.09.18 23:55:02] OpenAL Logging Level: (not set)
[2024.09.18 23:55:03] App Info: reading accounts info...
[2024.09.18 23:55:03] App Info: bad decrypt key, data not decrypted - incorrect password?
[2024.09.18 23:55:03] App Info: could not decrypt pass-protected key from info file, maybe bad password...
[2024.09.18 23:55:03] System tray available: [TRUE]
[2024.09.18 23:55:03] OpenGL: Force-disabled.
[2024.09.18 23:55:03] OpenGL: [FALSE] (Window)
[2024.09.18 23:55:06] App Info: reading accounts info...
[2024.09.18 23:55:06] App Info: reading encrypted info...
[2024.09.18 23:55:06] App Info: reading map...
[2024.09.18 23:55:06] App Info: reading encrypted map...
[2024.09.18 23:55:06] App Info: reading encrypted user settings...
[2024.09.18 23:55:06] App Info: encrypted user settings read.
[2024.09.18 23:55:06] App Info: reading encrypted mtp data...
[2024.09.18 23:55:06] MTP Info: read keys, current: 5, to destroy: 0
[2024.09.18 23:55:06] Map read time: 9
[2024.09.18 23:55:06] App Info: reading encrypted mtp config...
[2024.09.18 23:55:06] Export Info: Destroy top bar by controller removal.
[2024.09.18 23:55:13] RPC Error: request 58 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.09.18 23:55:13] API Warning: not loaded minimal channel applied.
[2024.09.18 23:55:15] RPC Error: request 73 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.09.18 23:55:25] API Warning: not loaded minimal channel applied.
[2024.09.18 23:55:45] RPC Error: request 97 got fail with code 400, error USER_NOT_PARTICIPANT
[2024.09.18 23:55:46] RPC Error: request 124 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.09.18 23:55:46] RPC Error: request 123 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.09.18 23:55:47] RPC Error: request 129 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.09.18 23:55:47] RPC Error: request 128 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.09.18 23:55:47] RPC Error: request 131 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.09.18 23:55:47] RPC Error: request 130 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.09.18 23:55:47] Call Info: Creating group instance
[2024.09.18 23:55:47] Call Info: Requesting join payload.
[2024.09.18 23:55:47] OpenGL: [FALSE] (Window)
[2024.09.18 23:55:48] Call Info: Join payload received, joining with ssrc: 1884409092.
[2024.09.18 23:55:51] Audio Info: recreating audio device and reattaching the tracks
[2024.09.18 23:55:52] Audio Info: Closing audio playback device.

[ilya-fedin]

Can't reproduce

[muhammadmp97]

Any idea/solutions?

[ilya-fedin]

Any idea/solutions?

Perhaps your network blocks video calls?

[Aokromes]

maybe firewall blocking ips?

[muhammadmp97]

Thank you guys for your responses. @Aokromes @ilya-fedin

I'm using Ubuntu, with NekoRay.
What should I check here specifically?

[ilya-fedin]

Well, video calls don't follow proxy settings (#23916). So they work only with VPNs.

[muhammadmp97]

Well, video calls don't follow proxy settings (#23916). So they work only with VPNs.

As I've mentioned, I've been using NekoRay (VMESS) for a long time and the problem happened suddenly. I didn't have any problem with Telegram before.

[ilya-fedin]

Maybe your provider wasn't blocking calls before?

[muhammadmp97]

Maybe your provider wasn't blocking calls before?

I gave my VPN profile to a friend of mine and he connected successfully! :D

[github-actions]

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