Issue with Login via iOS SDK in Test Environment (presentLogin failing) #163
Comments
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Hi Felix, It seems like you are using Affiliate key instead of API key to login. Please follow attached document to generate API key and try again. |
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Hi, I replaced the affiliate key with the secret API key. Here’s where I stand now: I am able to log in successfully with my test account credentials in the SumUp portal. "Server error. These login details are not valid. Please check your username and password and try again." Is there a difference between the secret API key shown in test mode and the one used in the live environment? Thanks in advance for your support! |
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Hi Felix,
Yes, the test account API key will only work with test account credentials
and the same goes for live account.
Are you using the correct key and credentials?
…On Wed, Feb 12, 2025 at 4:54 PM Felix Rolland ***@***.***> wrote:
Hi,
I replaced the affiliate key with the secret API key.
Here’s where I stand now:
I am able to log in successfully with my test account credentials in the
SumUp portal.
However, I still cannot log in via the app using the presentLogin method
in the SDK.
I receive the following error message:
*"Server error. These login details are not valid. Please check your
username and password and try again." Additionally, I’ve noticed the
following:*
Is there a difference between the secret API key shown in test mode and
the one used in the live environment?
When I switch to Test Mode in the SumUp Developer Portal (switch) and go
to the API Keys section, the keys don’t load properly; the page keeps
spinning indefinitely.
Could this issue be related to my inability to retrieve the test secret
API key, or is there something else I need to check?
Thanks in advance for your support!
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Hi, I am confident that I’m using the correct test account credentials, as they work successfully in the SumUp portal (Test Mode). However, I am unsure if I am using the correct API key. When I toggle to Test Mode in the Developer Portal and go to the API Keys section, the keys do not load, and the spinner keeps spinning indefinitely. Should there be a separate secret API key specifically for Test Mode? If so, I currently cannot retrieve it due to this issue in the portal. |
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Hi Felix,
Thanks for confirming. I'm sorry you're still having trouble.
It looks like the issue in the SumUp Developer Portal might be preventing
you from accessing the correct test API key. Can you share a video of this
incident on [email protected] to analyze it further.
Also, please share your merchant ID for further analysis.
…On Wed, Feb 12, 2025 at 7:21 PM Felix Rolland ***@***.***> wrote:
Hi,
I am confident that I’m using the correct test account credentials, as
they work successfully in the SumUp portal (Test Mode). However, I am
unsure if I am using the correct API key.
When I toggle to Test Mode in the Developer Portal and go to the API Keys
section, the keys do not load, and the spinner keeps spinning indefinitely.
Should there be a separate secret API key specifically for Test Mode? If
so, I currently cannot retrieve it due to this issue in the portal.
—
Reply to this email directly, view it on GitHub
<#163 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/A7K3YHZANW3QXDEDIZJA22L2POGKFAVCNFSM6AAAAABW6IJPZWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMNJUGUYTIOBYHA>
.
You are receiving this because you commented.Message ID:
***@***.***>
--
Best Regards,
Salman Ansari
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hi, the email adress is hidden. |
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Its visible now. |
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Thank you for your support! I’ve sent an email with a screen recording of the issue and will await further updates. |
Description:
I am encountering an issue with the SumUp iOS SDK (v6.0.0) while attempting to log in using the
presentLogin()method in the test environment.The login fails with the following output:
success: false
error: nil
Additionally, I receive the following error message in the UI:
"Server error. Something went wrong! Please try again."
Steps to Reproduce:
SumUpSDK.setup(withAPIKey: "sup_afk_...")SumUpSDK.presentLogin(from: viewController, animated: true) { success, error in print("Did present login with success: \(success). Error: \(String(describing: error))") }What I’ve Checked:
Test API Key: The correct test API key is being used in
SumUpSDK.setup().Bundle ID: The app’s Bundle ID matches the one configured in the SumUp Developer Portal.
Test Account: I can log in successfully using the test account on the SumUp test web portal.
Required Permissions: The following keys are added to the app’s
Info.plist:NSLocationWhenInUseUsageDescription,NSBluetoothAlwaysUsageDescriptionAdditional Observations:
In the Developer Portal, the test API and affiliate keys keep loading indefinitely in test mode. However, when switching to live mode, the keys are displayed without issue.
The integration checks
SumUpSDK.testIntegration()pass without issues in the debug environment.Environment:
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