Database Failure s

[colingroh]

• I have searched open and closed issues for duplicates
• I am submitting a bug report for existing functionality that does not work as intended
• This isn't a feature request or a discussion topic

---

Bug description

Upon updating to 7.41, opening Signal caused a crash with "could not load database", and even after restarts, app fails to load, only providing the message "optimizing data". Not sure what the previous version was, but update was performed in response to a message about the current version leaving support on iOS soon, so may have been a significant upgrade.

Steps to reproduce

• Update signal to 7.41
• open app

Actual result: Database borks

Expected result: Database would load properly on app start

I've seen this duplicated in older issues but all are orphaned:
#5658
#4978

Screenshots

"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGKILL"},
"termination" : {"namespace":"RUNNINGBOARD","flags":6,"code":3735883980},
"ktriageinfo" : "VM - pmap_enter retried due to resource shortage\nVM - pmap_enter retried due to resource shortage\nVM - pmap_enter retried due to resource shortage\nVM - pmap_enter retried due to resource shortage\nVM - pmap_enter retried due to resource shortage\n",
"faultingThread" : 0,

Device info

Device: iPhone12.1

iOS version: 16.1.1

Signal version: 7.41

Link to debug log

Signal-2024-12-16-133909.zip

This is the zipped ips, github wouldn't accept it otherwise.

[sashaweiss-signal]

Hi @colingroh! If you upgrade to the latest version, released just last night, do you have the same issue? Thanks!

[colingroh]

It did fix! Thanks for such quick remediation. I saw comments on Reddit etc as well, do you know root cause on the issue?

[1din555go]

I have a similar problem, could not load database. What to do to avoid losing data?
iPhone HID: 12,1
iOS: 15.5 (19F77)
Signal: 7.41.1.514

[colingroh]

Upgrading to 7.42 may help for you as well! Try restarting and checking the app store, otherwise attach your crash log for Sasha to look at

…

On Thu, Dec 19, 2024, 10:49 PM 1din555go ***@***.***> wrote: I have a similar problem, could not load database. What to do to avoid losing data? iPhone HID: 12,1 iOS: 15.5 (19F77) Signal: 7.41.1.514 — Reply to this email directly, view it on GitHub <#5929 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AIAZAV4HWCGHU32US4HMIBT2GOHVPAVCNFSM6AAAAABTXCJTDCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNJWGIZTCMJVGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[1din555go]

I don't have that 7.42 update in the app store yet
The last available update was 7.40.4
Should I update iOS from 15.5 to 18.2? I'm just afraid of making things worse and losing data
(I currently have enough space on my phone's memory storage)

[colingroh]

I'd probably wait until you get a response on this. Don't know how actively the signal team is monitoring issues over the holiday, but 3 major iOS version upgrades is not a reversible change so if you can hold off until you get an expert opinion that might be best.

…

On Thu, Dec 19, 2024, 11:09 PM 1din555go ***@***.***> wrote: I don't have that 7.42 update in the app store yet The last available update was 7.40.4 Should I update iOS from 15.5 to 18.2? I'm just afraid of making things worse and losing data https://debuglogs.org/ios/7.41.1/168af3190eb5823c5aff18809649f0dfad0534ee304ada7c070092ba908f8532.zip — Reply to this email directly, view it on GitHub <#5929 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AIAZAV72REBOTB5T737NMMT2GOJ6XAVCNFSM6AAAAABTXCJTDCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNJWGI2DONBWGI> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[1din555go]

Hi @colingroh! If you upgrade to the latest version, released just last night, do you have the same issue? Thanks!

Just updated app to 7.41.3.520, this version did not fix the problem.
@sashaweiss-signal could you help me with this please