facing a issue in the installation

[mack-at-pieces]

Discussed in #544

^{Originally posted by kumaran1223 December 20, 2024}

[mack-at-pieces]

Hey @kumaran1223 👋🏼 Thanks so much for raising this ticket. This is a very new feature, so we're thankful you're bringing this to our attention to alleviate any issues that arise 😄

There's a series of log files located at the path:
C:\\Users\<user>\Documents\com.pieces.pfd\production\logs

Could you please either share those logs here, or with me via email at [email protected]?

If it's easier, you can book time on my calendar via this link and we can troubleshoot live.

Thanks so much!

[shiruken1]

Hello! I'm having the same issue. Here's the info that the "Create GitHub Issue" button would have added:

Error: Invalid argument(s): Type ContextFacade is already registered inside GetIt.

Installation Details

Succeeded: false
Path:

PiecesOS Information

ID: 442f558f-2812-481d-96ad-35a4cd45a2f3
User: 444f027d-0141-4f62-8a7e-69812f06cd96
Current Version: 11.0.2
Min Version Supported: 11.0.0
Max Version Supported: 12.0.0
Local Port: 39300

Device Information

Operating System: Linux
Current Version: Linux 6.8.0-49-generic #49-Ubuntu SMP PREEMPT_DYNAMIC Mon Nov 4 02:06:24 UTC 2024
Min Version Supported: Ubuntu 18

Lemme know if I should create a new ticket, and/or where production/logs are in Ubuntu (snap)

[mack-at-pieces]

Hey @shiruken1 - Can you please share the logs located at the path in my previous message? Feel free to book a time with me via the calendar link above as well and we can troubleshoot live 👍🏼 Thanks!

[shiruken1]

Hello! where are the production/logs in Ubuntu (snap)?

…

On Thu, Jan 2, 2025 at 10:19 AM Mack Myers ***@***.***> wrote: Hey @shiruken1 <https://github.com/shiruken1> - Can you please share the logs located at the path in my previous message? Feel free to book a time with me via the calendar link above as well and we can troubleshoot live 👍🏼 Thanks! — Reply to this email directly, view it on GitHub <#545 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACNCM6UEXAHYLSMBZKS3BZT2IVRHTAVCNFSM6AAAAABT7LSXOGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRYGAZDONZVG4> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[mack-at-pieces]

@shiruken1 they are just in your Documents folder.

Documents/com.pieces.pfd/production/logs

[shiruken1]

log-08312024.txt
log-12202024.txt
log-12212024.txt

[mack-at-pieces]

This is super interesting @shiruken1 - Have you been able to power down PiecesOS, and the Desktop app, and then re-launch them both and try again?

[shiruken1]

Huh, it updated and now I get this... any pointers?

[mack-at-pieces]

@shiruken1 Based on the logs, something very funky is going on related to a port configuration file within PiecesOS, which is triggering what I would pretty much refer to as an infinite loop of disconnecting and reconnecting to PiecesOS from the Desktop App.

Would you be willing to hop on a video call with me to troubleshoot this live? I'll also have a test build ready with a potential fix that would be awesome to test out. My calendar can be found here, where you can book a time convenient for you: https://calendar.app.google/rZtgGzgncVnpf3MQA