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[Slack integration v2] Sync with Slack channel #478

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merged 27 commits into from
Dec 17, 2020

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reichert621
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@reichert621 reichert621 commented Dec 17, 2020

Description

This PR allows our users to sync a public Slack channel (e.g. a #support channel) with Papercups.

Example:

  • Users links public #support channel to Papercups via the Sync with Slack integration
  • Now, whenever a new message comes into the channel, a new conversation is spawned in Papercups
  • The user can now reply to the message in multiple places:
    • In the Papercups dashboard
    • In their primary Slack channel (i.e. our Slack integration v1), which handles replying to Papercups messages via Slack
    • Or, of course, in the #support Slack channel itself -- in this case, replies will also be synced to the other channels above (both Papercups dashboard + Slack integration v1)

TODOs:

  • Set up webhook handler for syncing with a Slack channel
  • Update slack_authorizations table to support both types of integration
  • Refactor Slack module to support both types of integration
  • Update Integrations UI to support both types of integration
  • Write more tests!

Screenshots

Screen Shot 2020-12-16 at 10 06 22 PM

TODO: include gif of whole flow!

Checklist

  • Everything passes when running mix test
  • Ran mix format
  • No frontend compilation warnings

@reichert621 reichert621 changed the title [Slack integration v2] Sync with Slack channel (WIP) [Slack integration v2] Sync with Slack channel Dec 17, 2020
@reichert621 reichert621 merged commit 44b9497 into master Dec 17, 2020
@reichert621 reichert621 deleted the slack-integration-v2 branch December 17, 2020 20:21
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