fix: update coc (#213)

templates/repository/common/CODE_OF_CONDUCT.md

@@ -36,6 +36,11 @@ Examples of unacceptable behavior include:
 - Other conduct which could reasonably be considered inappropriate in a
   professional setting
 
+## Open Source Community Support
+
+Ory Open source software is collaborative and based on contributions by developers in the Ory community. There is no obligation from Ory to help with individual problems.
+If Ory open source software is used in production in a for-profit company or enterprise environment, we mandate a paid support contract where Ory is obligated under their service level agreements (SLAs) to offer a defined level of availability and responsibility. For more information about paid support please contact us at [email protected].
+
 ## Enforcement Responsibilities
 
 Community leaders are responsible for clarifying and enforcing our standards of