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Can't take a photo of my educational document on laptop or phone camera #41401
Replies: 36 comments 46 replies
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Hi @mikeffendii First off I want to thank you for sharing your experiences and that we absolutely acknowledge your frustration. We are trying our best to continually improve our system to be as easy as possible for legitimate students everywhere to verify their academic status, while also ensuring that bad actors impersonating students don't jeopardise our ability to provide academic benefits of value. As you can imagine there are many types of academic verification and institutes around the world and our system is constantly evolving to accommodate this without setting the bar too high. However sometimes we may require a little more evidence from the student applying and we thank you for being patient with it. It would be preferable that a student is on campus applying and thus able to upload a document but unfortunately with remote learning that isn't always possible and so we request students submit a live photo of their evidence rather than an upload. I understand that your phone may not be the best of quality but as long as the text is legible the system should be able to process it. Heres are a few tips on using a photo to capture.
All applications must go through GitHub Global Campus Student Application form. We are unable to provide an upload link for individual applicants. |
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All your points are valid , but not even in the slightest manner it clarifies that why only front camera is allowed for live capture and not back camera. Your response is totally pointless. |
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well it still does not work |
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still doesn't |
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i think they don't want it to work. it's like with the govt website make a feature unusable so it is still there but you can't use it |
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by God because I can't use the rear camera. It's impossible for me to angle a good quality photo with a front camera if I can't see the photo. |
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You just have to get a clear view of the image you ant to upload. You can upload directly with your phone or snap and send to your laptop then upload it. |
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no it does not work @Kel-VinTech I rejected my request saying that uploaded images can be manipulated easily upload from device camera |
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Could you guys help me get two answer accepted? |
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Hey Kevin.
There's no button for upload. There's a single button for taking picture
and as I click that, my laptop camera opens, so how can I take a picture of
my documents through the laptop camera? And by doing it through phone, my
phone's front camera opens so how can I can take a clear picture of my
document through the front camera? I need to get a link for uploading my
document in pdf format or a rare camera link through which I can take a
clear picture.
Thank you
…On Tue, Dec 13, 2022, 12:35 AM Kelvin.eth ***@***.***> wrote:
You just have to get a clear view of the image you ant to upload. You can
upload directly with your phone or snap and send to your laptop then upload
it.
Either way should work
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Thanks @mikeffendii for your feedback. All applications must go through GitHub Global Campus Student Application form. We are unable to provide an upload link for individual applicants. When you take a photo on your phone do you get an option to select back & front? Are you able to take a screenshot from your phone when this happens (or doesn't)? |
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back and front both gives front camera option only please make an upload file option |
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when you select rear camera, |
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Same here , can you please fix this? |
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Nope, I'm not getting option for front or back camera. The front camera
opens by default and I can't take a picture of my document with front
camera. Kindly help me with this documents uploading process.
…On Wed, Dec 14, 2022, 9:31 PM Ashley Nicolson ***@***.***> wrote:
Thanks @mikeffendii <https://github.com/mikeffendii> for your feedback.
All applications must go through GitHub Global Campus Student Application
form <https://education.github.com/discount_requests/student_application>.
We are unable to provide an upload link for individual applicants.
When you take a photo on your phone you do not get an option to select
back & front?
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Hi @mikeffendii Can you take a screenshot of the application form (via the phone) when you get to the 'take a photo' section. |
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The screenshot is attached to this email, kindly have a look at it and
please help me with this application process so I can get the student pack
soon.
…On Wed, Dec 14, 2022, 10:02 PM Ashley Nicolson ***@***.***> wrote:
Hi @mikeffendii <https://github.com/mikeffendii>
Can you take a screenshot of the application form (via the phone) when you
get to the 'take a photo' section.
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Hi @mikeffendii There doesn't seem to be an image attached to your reply. You're able to upload the screenshot directly to your reply by clicking on the "attach files by..."
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can you help me out? I have been having the same issue here is my document. Thank you. Moderator Edit: Removing PII |
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Hi @iamkelv I've removed your private information from this post as posting identifiable information is not allowed, per our Code of Conduct. All applications must go through GitHub Global Campus Student Application form. We are unable to provide manual reviews or upload links for individual applicants. |
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Could you guys help me get two answer accepted? |
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I can't see this option on my phone neither on my laptop. Which browser
should I use for it?
…On Thu, Dec 15, 2022, 4:14 AM Ashley Nicolson ***@***.***> wrote:
Hi @mikeffendii <https://github.com/mikeffendii>
There doesn't seem to be an image attached to your reply. You're able to
upload the screenshot directly to your reply by clicking on the "attach
files by..."
[image:
Can-t-take-a-photo-of-my-educational-document-on-laptop-or-phone-camera-·-Discussion-41401-·-community]
<https://user-images.githubusercontent.com/4041275/207735522-f6dc167b-c3b0-47c4-b24c-10ae981af16d.png>
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Hi @mikeffendii Here are a few ways to add images to a reply.
Hope this helps and allows us to see what you see when applying to GitHub Global Campus. 👍 |
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My uploaded valid documents have been rejected for more than 10 times. |
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Could you guys help me get two answer accepted? |
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I tried Google Chrome, Microsoft Edge, and Brave browser for it but no
browser worked well and I didn't see the option to upload the documents.
On Thu, Dec 15, 2022 at 8:25 AM Muhammad Ismail Khan Effendi <
***@***.***> wrote:
… I can't see this option on my phone neither on my laptop. Which browser
should I use for it?
On Thu, Dec 15, 2022, 4:14 AM Ashley Nicolson ***@***.***>
wrote:
> Hi @mikeffendii <https://github.com/mikeffendii>
>
> There doesn't seem to be an image attached to your reply. You're able to
> upload the screenshot directly to your reply by clicking on the "attach
> files by..."
>
> [image:
> Can-t-take-a-photo-of-my-educational-document-on-laptop-or-phone-camera-·-Discussion-41401-·-community]
> <https://user-images.githubusercontent.com/4041275/207735522-f6dc167b-c3b0-47c4-b24c-10ae981af16d.png>
>
> —
> Reply to this email directly, view it on GitHub
> <#41401 (reply in thread)>,
> or unsubscribe
> <https://github.com/notifications/unsubscribe-auth/AVXUKHUF7EC4GXQCN6K7JV3WNJIERANCNFSM6AAAAAAS247QEM>
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Can you try with with another phone or laptop |
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It's not working. Seeing the same issue |
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I tried it on different browsers on my phone and laptop, but nothing worked out. |
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One year has passed it still doesn't work |
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This is still happening. Do not ignore this. |
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I can't find the solution. Please GitHub support e-mail me a link to upload my document or review my rejected submission. |
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Yea. I've made 14 submissions so far. I'm honestly stuck but I'm going to keep trying |
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I can upload the picture, But I stuck at processing application. It stays on the same page after processing, and still ask me to "Upload proof of your academic status" I've tried serveral devices and browsers |
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This issue is still existed. My classmate wants to upload the proof of his academic status. But the safari in iPad can't use the back camera, only the front camera works. |
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Could you guys help me get two answer accepted? |
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Can you teach me how to use th front camera to take a photo of proof of academic status? Why not back camera? |
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same issue |
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same issue |
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Could you guys help me get two answer accepted? |
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THIS IS FOR ANYONE who can't seem to use their back camera in taking photo. First have the image of your document in your laptop/computer Then go to GitHub student verification page and then click take photo obs studio virtual camera will be selected by default. Then take photo and upload it. |
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it is like they don't want to make it work |
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Same issue. Very frustrated by this. There should be a upload button files to upload. They just need verification not the way how we upload |
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the same problem i tried it with different browsers but in vaint the back camera didn't work |
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Its fraustrating |
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this is unbelievable |
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Its the most useless feature on Github. We are students but we can't get the access to student developers pack |
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Hey recently i was going with these issues. You can read my comments above. But i've found a solution. |
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Hey recently i was going with these issues. You can read my comments above. But i've found a solution. |
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this seems like a viable workaround to a profoundly stupid process. Apparently, GitHub has never heard of email. |
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For me after allowing access to the camera and clicking Take a picture, there's just this loading icon. I've tried both on my phone and PC. I've used the file upload method before to apply (seems like it's no longer available) Is there anything I can do? I need to re-apply. |
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try from another browser and make sure your browser has access to your camera. you can also try virtual camera. i've written a detailed comment above. you can check that |
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I tried on multiple browsers and devices. |
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try virtual camera. maybe it'll work for you |
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I tried, the thing is pretty much nothing happens after clicking Take picture, there's just this infinitely spinning loading icon. |
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Then create a new github account. |
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I fixed it on mobile. The camera permission was denied in the app permissions so Chrome didn't ask me to allow GitHub to use my camera. However on PC the camera works properly and GitHub is allowed to use it. The indicator lamp turns on after clicking Take picture, yet nothing happens. This is the case with both physical and virtual cameras. I will apply using my phone, but this should be fixed on PC too. |
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Great, If you can do it with mobile phone, then go for it. All the best |
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Another issue. School IDs in my country don't have the expiration date on the front and I'm only able to attach a single photo. The expiration date is required. What do I do? |
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i don't think expiration date is required. Moreover you can also submit your transcript ( result card ). If your school id is valid it'll be accepted |
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It is required, I've seen other people's IDs get rejected because of the same issue as me. |
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Great |
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same issue here |
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Hey Guys,
Hope this helps! P.S. While taking the photo make sure it is readable when clicking it a little blur won't effect the results. Thank you! |
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Please help me with the fourth step |
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Hey @ken-code-wq , what do you need help with in specific? |
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Yh @ruhi47 thanks for getting back, I was getting a prompt that asked why I wasn't on campus and I did not have any certified document to prove my vacation and reopening date. But when I went back to campus it worked. Thanks Github |
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@ruhi47 If you see something like this : Please ensure that your academic affiliation document contains your first name exactly as it appears in your GitHub billing information. Variations of your name and nicknames are unacceptable. I did put the exact name still it says the same its the 13th time i have applied ;-; |
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I went to my campus and asked for all the documents, student card. registration certificate. school history, etc., etc. I tried 17 times, and each time I was denied, always the same answer that was not possible to verify. Look, I expected more from github. All my classmates in the class managed to register, I was awarded. Thanks GITHUB, thank you very much. for nothing. |
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Hey everyone, Here's what I did: I tried applying from different devices Now I'm just waiting for the benefits to kick in, which should take about 3 days. Some tips from my experience: Don't give up. Keep trying until you get approved. My GitHub education request finally got approved. Good luck to all of you trying to get your GitHub Education Pack :) |
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Hello, friends, I got my subscription after 20 frustrating attempts. but I
had to contact my educational department and ask for an email from the
institution. and I sent documentation along with it and it worked..
Now I'm just happy. :)
Em sex., 8 de nov. de 2024 às 09:41, Abdulah ***@***.***>
escreveu:
… image.png (view on web)
<https://github.com/user-attachments/assets/a96dcf8d-88ad-4588-b586-1cb95ab8f776>
Hey everyone,
I wanted to share my experience with getting the GitHub Student Developer
Pack. I ran into the same problem many of you are facing - there was no
option to upload documents, and when I tried using the live camera, my
application kept getting rejected.
Here's what I did:
I tried applying from different devices
I emailed GitHub's customer support
I even used a MacBook because its camera is way better than other laptops
My student ID was a bit tricky because it had two pages - one with my name
and the other with the expiry date. After a bunch of rejections and
following their suggestions, I gave it another shot with the MacBook. It
took 5 rejections over a few days, but on my 6th try, it finally worked!
Now I'm just waiting for the benefits to kick in, which should take about
3 days.
Some tips from my experience:
Don't give up. Keep trying until you get approved.
Make sure to apply before you graduate. I only had 2 months left on my
student ID.
Try to get the clearest picture possible of your ID.
I know how frustrating it is when you're trying to upload a clear document
but can't, and you keep getting rejected. But hang in there!
My GitHub education request finally got approved.
Good luck to all of you trying to get your GitHub Education Pack :)
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Muje hacking sekhni ha 😭😭😭😭 |
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How is this still an issue? It's almost 2025. You guys are a freaking coding company.. Wtf .... Use your own copilot and fix this.... Jesus Christ... |
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Thats true tho |
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and others
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Greetings!
I was apply to the GitHub student developer pack but got stuck in uploading educational proof. My phone and laptop camera don't work and there's no other option for uploading the educational documents.
I want the GitHub support to email me an upload link for my document verification soon so I can start utilizing the student developer pack.
Thank you
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