3.4.0: no popup when clicking on the taskbar icon

[Moini]

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Expected behaviour

When I click on the Nextcloud icon in my status bar, a popup should appear. When I select "Open main dialog" in the right-click menu of said icon, the same popup should appear.

Actual behaviour

Nothing happens when I click on the icon.

Steps to reproduce

1. Click on icon
2. Look around on all attached monitors

Client configuration

Client version:
3.4.0

Number of monitors:
2

Operating system:
Linux Mint 20.2 Uma (Xfce)

OS language:
German

Qt version used by client package (Linux only, see also Settings dialog):
I don't see a Qt version info in the settings:

Client package (From Nextcloud or distro) (Linux only):
http://ppa.launchpad.net/nextcloud-devs/client/ubuntu

Installation path of client:
Standard

Logs

Please use Gist (https://gist.github.com/) or a similar code paster for longer
logs.

1. Client logfile:
   Since 3.1: Under the "General" settings, you can click on "Create Debug Archive ..." to pick the location of where the desktop client will export the logs and the database to a zip file.
   On previous releases: Via the command line: nextcloud --logdebug --logwindow or nextcloud --logdebug --logfile log.txt
   (See also https://docs.nextcloud.com/desktop/3.0/troubleshooting.html#log-files)

Hard requirement or not, this is private data. Please let me know which part of it you really need, and I will clean the private parts out. Thanks!

Possibly related: #4005

[Moini]

I've run the client from command line, too, and nothing was printed out. Alt + Tab does not show any new windows.

[janvlug]

See also #3867.

[mgallien]

@Moini can you share your logs ?

[Moini]

@mgallien That would be the .log[.xx] files in the zip?

[ghc0000]

I believe I can help a bit, since I have identical problem. I attached a snippet of logs below after cleaning up my info. Just before creating the log I clicked on the status bar icon multiple times and also selected "Open main dialog" from right-click menu multiple times.

As additional info, changing the configuration item showMainDialogAsNormalWindow to true (or false) doesn't change anything: the main dialog still doesn't appear.

(There seems to be nothing related on the log, but here goes:)
https://gist.github.com/ghc0000/230a5df3388b38d9fd43f4ed57b01665

[mgallien]

@mgallien That would be the .log[.xx] files in the zip?

yes and please do not omit lines because then I will be left wondering which lines are missing and why there is no errors in the log

[Moini]

Mine is here, I've left all warnings (one per type) since startup, and kept all messages from when I was clicking on the icon 5 times at 15:54. Also cleaned all private data:
https://gist.github.com/Moini/9c7f967a3ccc56438aab7ce2d29f0206

EDIT: Btw. there were no errors at all.

[mgallien]

I believe I can help a bit, since I have identical problem. I attached a snippet of logs below after cleaning up my info. Just before creating the log I clicked on the status bar icon multiple times and also selected "Open main dialog" from right-click menu multiple times.

As additional info, changing the configuration item showMainDialogAsNormalWindow to true (or false) doesn't change anything: the main dialog still doesn't appear.

(There seems to be nothing related on the log, but here goes:) https://gist.github.com/ghc0000/230a5df3388b38d9fd43f4ed57b01665

your log extract is too small and I cannot do anything useful with it 😿

[Moini]

Oh... lol. I'm bad at auto-editing long text files, esp. if there is variable info in the lines that needs to be removed, like the cookie data... Not a friend with regexes... Can you give any help?

Added info, in case it's related to the Avatar (who knows, right?):

[ghc0000]

I believe I can help a bit, since I have identical problem. I attached a snippet of logs below after cleaning up my info. Just before creating the log I clicked on the status bar icon multiple times and also selected "Open main dialog" from right-click menu multiple times.
As additional info, changing the configuration item showMainDialogAsNormalWindow to true (or false) doesn't change anything: the main dialog still doesn't appear.
(There seems to be nothing related on the log, but here goes:) https://gist.github.com/ghc0000/230a5df3388b38d9fd43f4ed57b01665

your log extract is too small and I cannot do anything useful with it

Right, my bad, here is newest log file in full:
https://gist.github.com/ghc0000/bfa31d9f64c21289fdd0662be1b009bc
On this there were multiple clicks to status bar icon and "Open main dialog" after timestamp 2021-12-01 18:41:21.

[Moini]

@mgallien Are the pieces of info linked above useful to figure out what the issue may be?

[mgallien]

@mgallien Are the pieces of info linked above useful to figure out what the issue may be?

I need to have all the log especially just after you start the desktop client

[Rudiberto]

Bug also confirmed on Ubuntu 20.04 Linux Mint XFCE with kernel 5.4.0-91 since more than 2 weeks.
It's a huge problem, because I can't see any conflict details. No way at all!
So I can't know how to solve them. Had to set up a Windows machine to keep on working on the cloud folders, because I am the administrator.

[bugariu]

Bug still exists on Kubuntu 20.04

[MauroFoti]

Same in linux mint 20.1 with client 3.4.1. Weirdly enough, the bug does not replicate with the appimage (3.4.1) downloaded from https://nextcloud.com/install/#install-clients

[haarp]

Some facts:

• Issue appeared on 3.1.3 or earlier.
• A freshly started client doesn't show this issue. So everybody claiming it went away after an update might have been wrong.
• Which might indicate that some event triggers this bug. Leaving the client running for a while? Adding/removing monitors while it's running? Suspending the machine? This should be tested.

[Rudiberto]

Can't confirm that is does not happen on a freshly started client. Happens right away from the start here.
Only thing that helps since that version is MauroFotl's recommendation.
Unfortunately, without any design customization or translation and starting out of the download folder....
But yes, it works and to be fair, that is the most important thing.

[Moini]

Same, it's present from the start. I use the web version anyway and never care much about the local mirror...

[allexzander]

We will release a fix in 3.4.2. See: #4069 (comment)

[Moini]

@allexzander Those are good news! Thanks to the team for fixing it! Happy new year :)

[github-actions]

This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[jurgenhaas]

Well, the DEB package still has this problem, the AppImage works OK though.

[allexzander]

@jurgenhaas Yes, we did not fix it in packages. For now, the workaround is to use AppImage.

[Rudiberto]

Would be really nice to fix the packages, because of the usability (Language, System integration…)
;-)

[sokai]

(I think/maybe you can) close this issue in favour of #4069

[github-actions]

This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you!

[Moini]

Yes, seems to work again. Closing!

[bugariu]

Seems to be back in 3.5.0 under Kubuntu 20.04

[mvvvmd]

Seems to be back in 3.5.0 under Kubuntu 20.04

#4476 (comment)

[Moini]

Confirmed on Linux Mint 20.3.

[Moini]

Sorry, closing again, there was a new issue opened for it of course, and not marked as a duplicate.

[Rudiberto]

Since version 3.5.3 the problem is back on Mint Xfce 20,3
Maintainers can send me the pre-version and I will test it. No problem for me, if it's a problem for them.

[Moini]

Confirmed.

[Moini]

(but probably opening yet another issue for it would be more appropriate)