Update: Contacts and Groups not showing in one user account after update to 11.0.0 (Contacts 1.5.2) #58

eggithub · 2016-12-13T17:07:24Z

UPDATE: Not that same as #53 -> this issue refers to Contacts 1.5.2

Steps to reproduce

login with user that has the "not showing contact" issue
click contacts
list of people does not load (spinning circle
none of the other user on my server has issues

Expected behaviour

List of people should show

Actual behaviour

list of people not showing, hour glass

Server configuration

Operating system:
Linux ... 3.16.0-4-amd64 #1 SMP Debian 3.16.36-1+deb8u2 (2016-10-19) x86_64 GNU/Linux

Web server:
Server version: Apache/2.4.23 (Debian)
Server built: 2016-11-19T23:33:13

Database:
mysql Ver 14.14 Distrib 5.5.53, for debian-linux-gnu (x86_64) using readline 6.3

PHP version:
PHP 5.6.27-0+deb8u1 (cli) (built: Oct 15 2016 15:53:28)

Nextcloud version: (see Nextcloud admin page)
11.0.0

Contacts version: (see Nextcloud apps page)
1.5.2

Updated from an older Nextcloud or fresh install:
Updated from 10.0.2

Signing status:

No errors have been found.

List of activated apps:

Enabled:
  - activity: 2.4.1
  - bookmarks: 0.9.1
  - calendar: 1.4.1
  - comments: 1.1.0
  - contacts: 1.5.2
  - dav: 1.1.1
  - external: 1.2
  - federatedfilesharing: 1.1.1
  - federation: 1.1.1
  - files: 1.6.1
  - files_external: 1.1.2
  - files_pdfviewer: 1.0.1
  - files_sharing: 1.1.1
  - files_texteditor: 2.2
  - files_trashbin: 1.1.0
  - files_versions: 1.4.0
  - files_videoplayer: 1.0.0
  - firstrunwizard: 2.0
  - gallery: 16.0.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.0.0
  - mail: 0.6.2
  - nextcloud_announcements: 1.0
  - notifications: 1.0.1
  - password_policy: 1.1.0
  - provisioning_api: 1.1.0
  - serverinfo: 1.1.1
  - sharebymail: 1.0.1
  - survey_client: 0.1.5
  - systemtags: 1.1.3
  - templateeditor: 0.2
  - theming: 1.1.1
  - twofactor_backupcodes: 1.0.0
  - updatenotification: 1.1.1
  - workflowengine: 1.1.1
Disabled:
  - admin_audit
  - encryption
  - files_accesscontrol
  - files_automatedtagging
  - files_retention
  - user_external
  - user_ldap
  - user_saml

The content of config/config.php:

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "11.0.0.10",
        "dbname": "owncloud",
        "dbhost": "localhost",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "loglevel": 3,
        "logtimezone": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "overwritehost": "",
        "maintenance": false,
        "maxZipInputSize": 838860800,
        "allowZipDownload": true,
        "theme": "",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***",
            "***REMOVED SENSITIVE VALUE***",
            "***REMOVED SENSITIVE VALUE***",
            "***REMOVED SENSITIVE VALUE***",
        ],
        "forcessl": true,
        "secret": "***REMOVED SENSITIVE VALUE***",
        "preview_max_scale_factor": 1,
        "enabledPreviewProviders": [
            "OC\\Preview\\Image",
            "OC\\Preview\\Illustrator",
            "OC\\Preview\\Postscript",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\TIFF"
        ],
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "trashbin_retention_obligation": "auto",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "filelocking.enabled": "true",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": "***REMOVED SENSITIVE VALUE***",
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "appstore.experimental.enabled": false,
        "updater.secret": "***REMOVED SENSITIVE VALUE***",
        "singleuser": false
    }
}

Are you using external storage, if yes which one: local/smb/sftp/...
yes, local

Are you using encryption: yes/no
no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
no

Client configuration

Browser:
firefox 50.0.x

Operating system:
Win7

CardDAV-clients:
N/A

Logs

Web server error log

Fatal	webdav	Sabre\VObject\ParseException: Unsupported CHARSET: utf-8

    /var/www/nextcloud/3rdparty/sabre/vobject/lib/Parser/MimeDir.php - line 234: Sabre\VObject\Parser\MimeDir->readProperty('X-MS-OL-DESIGN;...')
    /var/www/nextcloud/3rdparty/sabre/vobject/lib/Parser/MimeDir.php - line 181: Sabre\VObject\Parser\MimeDir->parseLine('X-MS-OL-DESIGN;...')
    /var/www/nextcloud/3rdparty/sabre/vobject/lib/Parser/MimeDir.php - line 89: Sabre\VObject\Parser\MimeDir->parseDocument()
    /var/www/nextcloud/3rdparty/sabre/vobject/lib/Reader.php - line 46: Sabre\VObject\Parser\MimeDir->parse('BEGIN VCARD\r\nVE...', 0)
    /var/www/nextcloud/3rdparty/sabre/dav/lib/CardDAV/Plugin.php - line 855: Sabre\VObject\Reader read('BEGIN VCARD\r\nVE...')
    /var/www/nextcloud/3rdparty/sabre/dav/lib/CardDAV/Plugin.php - line 494: Sabre\CardDAV\Plugin->convertVCard('BEGIN VCARD\r\nVE...', 'vcard3')
    /var/www/nextcloud/3rdparty/sabre/dav/lib/CardDAV/Plugin.php - line 203: Sabre\CardDAV\Plugin->addressbookQueryReport(Object(Sabre\CardDAV\Xml\Request\AddressBookQueryReport))
    [internal function] Sabre\CardDAV\Plugin->report('{urn ietf param...', Object(Sabre\CardDAV\Xml\Request\AddressBookQueryReport), 'addressbooks/us...')
    /var/www/nextcloud/3rdparty/sabre/event/lib/EventEmitterTrait.php - line 105: call_user_func_array(Array, Array)
    /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php - line 718: Sabre\Event\EventEmitter->emit('report', Array)
    [internal function] Sabre\DAV\CorePlugin->httpReport(Object(Sabre\HTTP\Request), Object(Sabre\HTTP\Response))
    /var/www/nextcloud/3rdparty/sabre/event/lib/EventEmitterTrait.php - line 105: call_user_func_array(Array, Array)
    /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 479: Sabre\Event\EventEmitter->emit('method REPORT', Array)
    /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php - line 254: Sabre\DAV\Server->invokeMethod(Object(Sabre\HTTP\Request), Object(Sabre\HTTP\Response))
    /var/www/nextcloud/apps/dav/lib/Server.php - line 227: Sabre\DAV\Server->exec()
    /var/www/nextcloud/apps/dav/appinfo/v2/remote.php - line 30: OCA\DAV\Server->exec()
    /var/www/nextcloud/remote.php - line 165: require_once('/var/www/nextcl...')
    {main}

Nextcloud log (data/nextcloud.log)

{"reqId":"8Akay+nHCkBr\/RFl4Rj5","remoteAddr":"***REMOVED SENSITIVE VALUE***","app":"webdav","message":"Exception: {\"Message\":\"Unsupported CHARSET: utf-8\",\"Exception\":\"Sabre\\\\VObject\\\\ParseException\",\"Code\":0,\"Trace\":\"#0 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/vobject\\\/lib\\\/Parser\\\/MimeDir.php(234): Sabre\\\\VObject\\\\Parser\\\\MimeDir->readProperty('X-MS-OL-DESIGN;...')\\n#1 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/vobject\\\/lib\\\/Parser\\\/MimeDir.php(181): Sabre\\\\VObject\\\\Parser\\\\MimeDir->parseLine('X-MS-OL-DESIGN;...')\\n#2 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/vobject\\\/lib\\\/Parser\\\/MimeDir.php(89): Sabre\\\\VObject\\\\Parser\\\\MimeDir->parseDocument()\\n#3 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/vobject\\\/lib\\\/Reader.php(46): Sabre\\\\VObject\\\\Parser\\\\MimeDir->parse('BEGIN:VCARD\\\\r\\\\nVE...', 0)\\n#4 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/CardDAV\\\/Plugin.php(855): Sabre\\\\VObject\\\\Reader::read('BEGIN:VCARD\\\\r\\\\nVE...')\\n#5 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/CardDAV\\\/Plugin.php(494): Sabre\\\\CardDAV\\\\Plugin->convertVCard('BEGIN:VCARD\\\\r\\\\nVE...', 'vcard3')\\n#6 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/CardDAV\\\/Plugin.php(203): Sabre\\\\CardDAV\\\\Plugin->addressbookQueryReport(Object(Sabre\\\\CardDAV\\\\Xml\\\\Request\\\\AddressBookQueryReport))\\n#7 [internal function]: Sabre\\\\CardDAV\\\\Plugin->report('{urn:ietf:param...', Object(Sabre\\\\CardDAV\\\\Xml\\\\Request\\\\AddressBookQueryReport), 'addressbooks\\\/us...')\\n#8 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/event\\\/lib\\\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\\n#9 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/CorePlugin.php(718): Sabre\\\\Event\\\\EventEmitter->emit('report', Array)\\n#10 [internal function]: Sabre\\\\DAV\\\\CorePlugin->httpReport(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#11 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/event\\\/lib\\\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\\n#12 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(479): Sabre\\\\Event\\\\EventEmitter->emit('method:REPORT', Array)\\n#13 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(254): Sabre\\\\DAV\\\\Server->invokeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#14 \\\/var\\\/www\\\/nextcloud\\\/apps\\\/dav\\\/lib\\\/Server.php(227): Sabre\\\\DAV\\\\Server->exec()\\n#15 \\\/var\\\/www\\\/nextcloud\\\/apps\\\/dav\\\/appinfo\\\/v2\\\/remote.php(30): OCA\\\\DAV\\\\Server->exec()\\n#16 \\\/var\\\/www\\\/nextcloud\\\/remote.php(165): require_once('\\\/var\\\/www\\\/nextcl...')\\n#17 {main}\",\"File\":\"\\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/vobject\\\/lib\\\/Parser\\\/MimeDir.php\",\"Line\":477,\"User\":\""***REMOVED SENSITIVE VALUE***"\"}","level":4,"time":"2016-12-13T17:36:57+01:00","method":"REPORT","url":"\/nextcloud\/remote.php\/dav\/addressbooks\/users\/"***REMOVED SENSITIVE VALUE***"\/contacts\/","user":"***REMOVED SENSITIVE VALUE***","version":"11.0.0.10"}

Browser log

N/A

The text was updated successfully, but these errors were encountered:

eggithub · 2016-12-13T17:15:27Z

It might have something to do with .vcf contact imports from Outlook 2010. Example below with sensitive data removed. Logs clearly talk about charsets... NC10.0.x also did not support VCARD 2.1 anymore I believe, at least I could not import these 2.1 vcards?

BEGIN:VCARD
VERSION:2.1
N;LANGUAGE=en-us:"***REMOVED SENSITIVE VALUE***";"***REMOVED SENSITIVE VALUE***"
FN:"***REMOVED SENSITIVE VALUE***"
ORG:;"***REMOVED SENSITIVE VALUE***"
TEL;WORK;VOICE:"***REMOVED SENSITIVE VALUE***"
TEL;CELL;VOICE:"***REMOVED SENSITIVE VALUE***"
ADR;WORK;PREF:;"***REMOVED SENSITIVE VALUE***";"***REMOVED SENSITIVE VALUE***";"***REMOVED SENSITIVE VALUE***";;"***REMOVED SENSITIVE VALUE***";"***REMOVED SENSITIVE VALUE***"
LABEL;WORK;PREF;ENCODING=QUOTED-PRINTABLE:"***REMOVED SENSITIVE VALUE***"=0D=0A=
"***REMOVED SENSITIVE VALUE***"=0D=0A=
"***REMOVED SENSITIVE VALUE***"
X-MS-OL-DEFAULT-POSTAL-ADDRESS:2
EMAIL;PREF;INTERNET:"***REMOVED SENSITIVE VALUE***"
PHOTO;TYPE=JPEG;ENCODING=BASE64:
 "***REMOVED SENSITIVE VALUE***"

X-MS-OL-DESIGN;CHARSET=utf-8:<card xmlns="http://schemas.microsoft.com/office/outlook/12/electronicbusinesscards" ver="1.0" layout="left" bgcolor="ffffff"><img xmlns="" align="tleft" area="32" use="photo"/><fld xmlns="" prop="name" align="left" dir="ltr" style="b" color="000000" size="10"/><fld xmlns="" prop="dept" align="left" dir="ltr" color="000000" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="telwork" align="left" dir="ltr" color="000000" size="8"><label align="right" color="626262">Work</label></fld><fld xmlns="" prop="telcell" align="left" dir="ltr" color="000000" size="8"><label align="right" color="626262">Mobile</label></fld><fld xmlns="" prop="email" align="left" dir="ltr" color="000000" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="addrwork" align="left" dir="ltr" color="000000" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="blank" size="8"/><fld xmlns="" prop="blank" size="8"/></card>
X-MS-MANAGER:"***REMOVED SENSITIVE VALUE***"
REV:20161028T130502Z
END:VCARD

skjnldsv · 2016-12-15T10:48:25Z

Duplicate #53 ?

eggithub · 2016-12-15T11:01:04Z

I don't know. The contact app version is not the same 1.5.1 vs 1.5.2. The problem looks the same but that can be deceiving.

I was wondering if perhaps the VCF Contact card xml code within the vcard is possibly causing this issue. I say this because the log file refers to a UTF-8 error. UTF-8 is used as charset in this Card markup code.

Tell me if you need more info from my server or perhaps clients...

Cheers!

eggithub · 2016-12-15T11:08:03Z

This is what I see btw for this specific user:

No contacts, no groups...

TonyBostonTB · 2016-12-17T12:44:11Z

This happens to me too but with other specs listed below:
OS: FreeBSD 11
PHP 7.0.14
Database: PostgreSQL 9.5.5

It used to work with NC9 + NC10

iGormilhit · 2016-12-17T16:48:31Z

I'm encoutering the same behaviour, upgraded from nextcloud 10.0.1 to 11.0, using contacts 1.5.2, Debian 3.16.36-1+deb8u2, mysql Ver 15.1 Distrib 10.0.28-MariaDB.
It's the first time I have this kind of problem after an upgrade.
No sync connector seems to be able to connect (Davdroid, Sogo Connector). Davdroid is having a 404 response when trying to connect.

Edit : I tried to downgrad the contacts apps to 1.5.1, but that didn't change anything.

Akhenaton · 2016-12-17T17:13:24Z

I encountered a problem in NC 11.0 that i had not in 10.0 with one contact. I've solved it simply by erasing this contact and recreating it. (Something to do with the contact image). If you use the nice Davdroid app, try to sync and in case of error(s) you can browse a nice and detailed debugging log. I was able to see immediately in this Davdroid log the culprit. Usefull !

eggithub · 2016-12-19T12:45:44Z

I solved the issue by:

backup contacts of my phone
removing all contacts from my phone -> triggers a sync and removes contacts from nextcloud
imported the backup on my phone -> this did not trigger the same issue in the nextcloud contacts app

I was unable however, to import the backup in the nextcloud contacts app...

so this works... but is off course not the prefered way.

ZorgeR · 2016-12-19T13:20:53Z

Same issue here, forever spinning whell after upgrade contacts app and nexcloud.
Also in browser console:
angular.isBoolean is not a function in apps/contacts/js/public/script.js

skjnldsv · 2016-12-21T13:36:13Z

Duplicate #53

eggithub changed the title ~~Contacts not showing in one user account after update to 11.0.0~~ Contacts not showing in one user account after update to 11.0.0 (probably same as #53, solly) Dec 13, 2016

eggithub changed the title ~~Contacts not showing in one user account after update to 11.0.0 (probably same as #53, solly)~~ Update: Contacts not showing in one user account after update to 11.0.0 (Contacts 1.5.2) Dec 14, 2016

eggithub changed the title ~~Update: Contacts not showing in one user account after update to 11.0.0 (Contacts 1.5.2)~~ Update: Contacts and Groups not showing in one user account after update to 11.0.0 (Contacts 1.5.2) Dec 14, 2016

cemrich mentioned this issue Dec 19, 2016

Address book data lost when any user receiving a share is deleted #64

Closed

eggithub mentioned this issue Dec 20, 2016

spinning wheel when selecting 'all contacts' after upgrade to 1.5.1 #53

Closed

skjnldsv closed this as completed Dec 21, 2016

skjnldsv added the duplicate This issue or pull request already exists label Dec 21, 2016

nextcloud-bot mentioned this issue Dec 17, 2018

No contacts shown when logged in as admin after update to version 3.0.0 #774

Closed

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Update: Contacts and Groups not showing in one user account after update to 11.0.0 (Contacts 1.5.2) #58

Update: Contacts and Groups not showing in one user account after update to 11.0.0 (Contacts 1.5.2) #58

eggithub commented Dec 13, 2016 •

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eggithub commented Dec 13, 2016 •

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skjnldsv commented Dec 15, 2016

eggithub commented Dec 15, 2016

eggithub commented Dec 15, 2016

TonyBostonTB commented Dec 17, 2016

iGormilhit commented Dec 17, 2016 •

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Akhenaton commented Dec 17, 2016 •

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eggithub commented Dec 19, 2016

ZorgeR commented Dec 19, 2016 •

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skjnldsv commented Dec 21, 2016

Update: Contacts and Groups not showing in one user account after update to 11.0.0 (Contacts 1.5.2) #58

Update: Contacts and Groups not showing in one user account after update to 11.0.0 (Contacts 1.5.2) #58

Comments

eggithub commented Dec 13, 2016 • edited Loading

Steps to reproduce

Expected behaviour

Actual behaviour

Server configuration

Client configuration

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

eggithub commented Dec 13, 2016 • edited Loading

skjnldsv commented Dec 15, 2016

eggithub commented Dec 15, 2016

eggithub commented Dec 15, 2016

TonyBostonTB commented Dec 17, 2016

iGormilhit commented Dec 17, 2016 • edited Loading

Akhenaton commented Dec 17, 2016 • edited Loading

eggithub commented Dec 19, 2016

ZorgeR commented Dec 19, 2016 • edited Loading

skjnldsv commented Dec 21, 2016

eggithub commented Dec 13, 2016 •

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eggithub commented Dec 13, 2016 •

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iGormilhit commented Dec 17, 2016 •

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Akhenaton commented Dec 17, 2016 •

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ZorgeR commented Dec 19, 2016 •

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