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feat: add Twilio and Telfon communications integration#54

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marcusquinn merged 1 commit intomainfrom
feature/twilio-telefon-integration
Jan 11, 2026
Merged

feat: add Twilio and Telfon communications integration#54
marcusquinn merged 1 commit intomainfrom
feature/twilio-telefon-integration

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@marcusquinn
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@marcusquinn marcusquinn commented Jan 11, 2026

Summary

Add comprehensive Twilio communications platform integration with Telfon app support for end-user interfaces.

Changes

New Files

  • .agent/services/communications/twilio.md - Main Twilio documentation with AUP compliance
  • .agent/services/communications/telfon.md - Telfon cloud phone system guide
  • .agent/scripts/twilio-helper.sh - CLI helper for all Twilio operations
  • configs/twilio-config.json.txt - Multi-account configuration template
  • configs/mcp-templates/twilio.json - MCP integration patterns

Updated Files

  • .agent/AGENTS.md - Added services/communications/ to subagent table
  • .agent/aidevops/services.md - Added Twilio and Telfon service entries
  • .agent/aidevops/api-integrations.md - Added Twilio API documentation

Features

Twilio Capabilities

  • SMS/MMS sending and receiving
  • Voice calls with recording and transcription
  • WhatsApp Business messaging
  • Verify API for 2FA/OTP
  • Lookup API for phone validation
  • Multi-account support (production/staging/client)

Compliance & Safety

  • Built-in AUP compliance checks
  • Pre-send validation guidance
  • Country-specific requirements (TCPA, GDPR, etc.)
  • AI refusal templates for policy violations

Telfon Integration

  • Recommended client app for end-users
  • iOS, Android, Chrome Extension support
  • Setup guides for both purchase paths (Twilio direct vs Telfon)
  • WhatsApp + SMS unified interface

AI Orchestration

  • Webhook patterns for CRM logging
  • Recording transcription for AI analysis
  • Appointment reminder workflows
  • OTP verification patterns

Testing

  • ShellCheck passes on twilio-helper.sh
  • Markdown linting passes on documentation
  • Helper script tested with accounts command

Summary by CodeRabbit

Release Notes

  • New Features

    • Added comprehensive Twilio and Telfon communications platform support with full documentation.
    • Introduced command-line utilities for Twilio operations (SMS, voice, WhatsApp, verification, recordings).
    • Added configuration templates for multi-account Twilio setup and AI orchestration patterns.
  • Documentation

    • Expanded services catalog with new Communications Services section.
    • Added detailed integration guides for Twilio and Telfon platforms with setup workflows and best practices.

✏️ Tip: You can customize this high-level summary in your review settings.

- Add twilio.md with comprehensive API documentation and AUP compliance
- Add telfon.md for Twilio-powered cloud phone system setup
- Add twilio-helper.sh for SMS, voice, WhatsApp, verify, recordings
- Add twilio-config.json.txt multi-account configuration template
- Add MCP templates for AI assistant integration
- Update AGENTS.md with services/communications/ subagent folder
- Update services.md and api-integrations.md with Twilio entries

Features:
- SMS/MMS sending and receiving
- Voice calls with recording and transcription
- WhatsApp Business messaging
- Verify API for 2FA/OTP
- Lookup API for phone validation
- Multi-account support (production/staging/client)
- AUP compliance checks and guidance
- Telfon app recommendation for end-user interface
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coderabbitai bot commented Jan 11, 2026

Walkthrough

The PR introduces comprehensive Twilio integration into the AI DevOps framework, adding documentation for SMS, voice, WhatsApp, verify, and recording services; a Bash helper script for Twilio management; MCP configuration templates; and setup guidance for Telfon, a Twilio-powered VoIP application.

Changes

Cohort / File(s) Summary
Documentation Framework Updates
​.agent/AGENTS.md, ​.agent/aidevops/api-integrations.md, ​.agent/aidevops/services.md
Added communications subagent catalog entry; new Twilio API documentation with authentication, configuration, and compliance details; new Communications Services section with Twilio and Telfon metadata and documentation path updates for email service.
Communications Services Documentation
​.agent/services/communications/twilio.md, ​.agent/services/communications/telfon.md
Comprehensive Twilio provider guide covering AUP compliance, multi-account setup, usage examples (SMS, voice, verify, WhatsApp, lookup), webhook configuration, orchestration patterns, security best practices, and troubleshooting. Telfon documentation details Twilio-powered VoIP app setup, number management, feature workflows, and CRM integration.
Twilio Helper Script
​.agent/scripts/twilio-helper.sh
Comprehensive Bash script (~917 lines) providing environment handling, dependency checks, account management, authenticated Twilio API wrapper, and command dispatcher for accounts, numbers, SMS, voice, recordings, transcriptions, WhatsApp, verify (2FA), and lookup operations with error handling and formatted output.
Configuration Templates
​configs/mcp-templates/twilio.json, ​configs/twilio-config.json.txt
MCP configuration template with per-implementation sections, environment variables, helper script commands, and orchestration patterns (appointment reminders, OTP verification, call recording). Example Twilio configuration with multi-environment account setup, compliance controls, default behaviors, and Telfon app metadata.

Estimated code review effort

🎯 3 (Moderate) | ⏱️ ~25 minutes

Possibly related PRs

Poem

📱 Twilio's knocking, helper scripts dance,
SMS and voice get their chance,
Bash scripts guard the DevOps throne,
A-grade quality, debt-free zone!
🚀 Communications integrated, operations own

🚥 Pre-merge checks | ✅ 3
✅ Passed checks (3 passed)
Check name Status Explanation
Description Check ✅ Passed Check skipped - CodeRabbit’s high-level summary is enabled.
Title check ✅ Passed The title accurately and concisely summarizes the main change: adding Twilio and Telfon communications integration. It clearly identifies the primary feature addition and is specific enough for history scanning.
Docstring Coverage ✅ Passed Docstring coverage is 87.88% which is sufficient. The required threshold is 80.00%.

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Summary of Changes

Hello @marcusquinn, I'm Gemini Code Assist1! I'm currently reviewing this pull request and will post my feedback shortly. In the meantime, here's a summary to help you and other reviewers quickly get up to speed!

This pull request significantly expands the platform's communication capabilities by integrating Twilio and its partner application, Telfon. The primary goal is to provide both programmatic access to a wide range of communication services (SMS, voice, WhatsApp, 2FA) and a user-friendly interface for end-users through Telfon. This integration aims to streamline communication workflows, ensure compliance with communication regulations, and enable advanced AI orchestration for tasks like automated reminders and CRM logging.

Highlights

  • Comprehensive Twilio Integration: Introduced a robust integration with the Twilio communications platform, enabling programmatic control over SMS, voice calls, WhatsApp messaging, and verification services.
  • Telfon App Support: Added support and documentation for Telfon, a Twilio-powered cloud phone system, providing a user-friendly interface for end-users across mobile, desktop, and browser extensions.
  • Twilio CLI Helper Script: Implemented a comprehensive Bash script (twilio-helper.sh) to streamline various Twilio operations, including account management, message sending, call initiation, recording, and verification.
  • Extensive Documentation: New Markdown documentation files (twilio.md and telfon.md) have been added, detailing Twilio's API usage, Acceptable Use Policy (AUP) compliance, Telfon's features, setup guides, and integration patterns.
  • AI Orchestration Capabilities: Enhanced AI orchestration patterns for communication workflows, including webhook configurations for CRM logging, recording transcription for AI analysis, and automated appointment reminders and OTP verification.
  • Multi-Account Configuration: Provided a flexible configuration template (twilio-config.json.txt) and MCP template (twilio.json) to support multi-account setups (e.g., production, staging, client projects) for Twilio services.
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🔍 Code Quality Report

�[0;35m[MONITOR]�[0m Code Review Monitoring Report

�[0;34m[INFO]�[0m Latest Quality Status:
SonarCloud: 0 bugs, 0 vulnerabilities, 283 code smells

�[0;34m[INFO]�[0m Recent monitoring activity:
Sun Jan 11 17:13:13 UTC 2026: Code review monitoring started
Sun Jan 11 17:13:13 UTC 2026: SonarCloud - Bugs: 0, Vulnerabilities: 0, Code Smells: 283
Sun Jan 11 17:13:13 UTC 2026: Qlty - 0 issues found, auto-formatting applied
Sun Jan 11 17:13:15 UTC 2026: Codacy analysis completed with auto-fixes
Sun Jan 11 17:13:16 UTC 2026: Applied 1 automatic fixes

📈 Current Quality Metrics

  • BUGS: 0
  • CODE SMELLS: 283
  • VULNERABILITIES: 0

Generated on: Sun Jan 11 17:13:52 UTC 2026


Generated by AI DevOps Framework Code Review Monitoring

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Code Review

This pull request adds a comprehensive integration for Twilio and Telfon, including a detailed helper script and extensive documentation. The changes are well-structured. My review focuses on improving the robustness and security of the new twilio-helper.sh script and ensuring the documentation is accurate.

I've identified a critical security and correctness issue in how the shell script handles arguments for curl, which could lead to command failures or potential injection vulnerabilities. I've also pointed out several instances where the documentation references commands that are not yet implemented in the script. Addressing these points will significantly improve the quality and reliability of this new feature.

Comment on lines +131 to +148
twilio_api() {
local method="$1"
local endpoint="$2"
shift 2
local data="$*"

local url="https://api.twilio.com/2010-04-01/Accounts/${TWILIO_ACCOUNT_SID}${endpoint}"

if [[ "$method" == "GET" ]]; then
curl -s -X GET "$url" \
-u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}"
else
curl -s -X "$method" "$url" \
-u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}" \
$data
fi
return 0
}

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critical

The way curl arguments are handled is unsafe. local data="$*" (on line 135) combines all arguments into a single string, and then curl ... $data (on line 145) re-splits them based on spaces. This will fail for arguments containing spaces (e.g., in an SMS body) and is a potential security risk (command injection). You should pass arguments through to curl directly using "$@" and remove the intermediate data variable.

Suggested change
twilio_api() {
local method="$1"
local endpoint="$2"
shift 2
local data="$*"
local url="https://api.twilio.com/2010-04-01/Accounts/${TWILIO_ACCOUNT_SID}${endpoint}"
if [[ "$method" == "GET" ]]; then
curl -s -X GET "$url" \
-u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}"
else
curl -s -X "$method" "$url" \
-u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}" \
$data
fi
return 0
}
twilio_api() {
local method="$1"
local endpoint="$2"
shift 2
local url="https://api.twilio.com/2010-04-01/Accounts/${TWILIO_ACCOUNT_SID}${endpoint}"
if [[ "$method" == "GET" ]]; then
curl -s -X GET "$url" \
-u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}"
else
curl -s -X "$method" "$url" \
-u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}" \
"$@"
fi
return 0
}

Comment on lines +300 to +303
response=$(twilio_api POST "/Messages.json" \
-d "To=$to" \
-d "From=$from" \
-d "Body=$body")

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critical

The arguments passed to twilio_api are not quoted. If variables like $body contain spaces or other special shell characters, the shell will perform word splitting, breaking the curl command. This is a critical correctness bug and a potential security vulnerability. To fix this, you should use curl's --data-urlencode option, which is safer for passing data, and ensure the twilio_api function handles arguments correctly (as suggested in another comment).

Suggested change
response=$(twilio_api POST "/Messages.json" \
-d "To=$to" \
-d "From=$from" \
-d "Body=$body")
response=$(twilio_api POST "/Messages.json" \
--data-urlencode "To=$to" \
--data-urlencode "From=$from" \
--data-urlencode "Body=$body")

Comment on lines +172 to +294
## Usage Examples

### SMS Operations

```bash
# Send SMS
./.agent/scripts/twilio-helper.sh sms production "+1234567890" "Hello from aidevops!"

# Send SMS with status callback
./.agent/scripts/twilio-helper.sh sms production "+1234567890" "Order confirmed" --callback "https://your-webhook.com/status"

# List recent messages
./.agent/scripts/twilio-helper.sh messages production --limit 20

# Get message status
./.agent/scripts/twilio-helper.sh message-status production "SMxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
```

### Voice Operations

```bash
# Make outbound call with TwiML
./.agent/scripts/twilio-helper.sh call production "+1234567890" --twiml "<Response><Say>Hello!</Say></Response>"

# Make call with URL
./.agent/scripts/twilio-helper.sh call production "+1234567890" --url "https://your-server.com/voice.xml"

# List recent calls
./.agent/scripts/twilio-helper.sh calls production --limit 20

# Get call details
./.agent/scripts/twilio-helper.sh call-details production "CAxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
```

### Call Recording & Transcription

```bash
# List recordings for account
./.agent/scripts/twilio-helper.sh recordings production

# Get recording details
./.agent/scripts/twilio-helper.sh recording production "RExxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

# Download recording
./.agent/scripts/twilio-helper.sh download-recording production "RExxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" ./recordings/

# Get transcription
./.agent/scripts/twilio-helper.sh transcription production "TRxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

# List all transcriptions
./.agent/scripts/twilio-helper.sh transcriptions production
```

### Phone Number Management

```bash
# List owned numbers
./.agent/scripts/twilio-helper.sh numbers production

# Search available numbers
./.agent/scripts/twilio-helper.sh search-numbers production US --area-code 415

# Search by capabilities
./.agent/scripts/twilio-helper.sh search-numbers production GB --sms --voice

# Purchase number (requires confirmation)
./.agent/scripts/twilio-helper.sh buy-number production "+14155551234"

# Release number (requires confirmation)
./.agent/scripts/twilio-helper.sh release-number production "+14155551234"
```

### Verify (2FA/OTP)

```bash
# Create verification service (one-time setup)
./.agent/scripts/twilio-helper.sh verify-create-service production "MyApp Verification"

# Send verification code
./.agent/scripts/twilio-helper.sh verify-send production "+1234567890" --channel sms

# Check verification code
./.agent/scripts/twilio-helper.sh verify-check production "+1234567890" "123456"
```

### Lookup (Phone Validation)

```bash
# Basic lookup
./.agent/scripts/twilio-helper.sh lookup production "+1234567890"

# Carrier lookup
./.agent/scripts/twilio-helper.sh lookup production "+1234567890" --type carrier

# Caller name lookup
./.agent/scripts/twilio-helper.sh lookup production "+1234567890" --type caller-name
```

### WhatsApp

```bash
# Send WhatsApp message (requires approved template or 24h window)
./.agent/scripts/twilio-helper.sh whatsapp production "+1234567890" "Hello via WhatsApp!"

# Send WhatsApp template
./.agent/scripts/twilio-helper.sh whatsapp-template production "+1234567890" "appointment_reminder" '{"1":"John","2":"Tomorrow 3pm"}'
```

### Account Status & Audit

```bash
# List all configured accounts
./.agent/scripts/twilio-helper.sh accounts

# Get account balance
./.agent/scripts/twilio-helper.sh balance production

# Get usage summary
./.agent/scripts/twilio-helper.sh usage production

# Full account audit
./.agent/scripts/twilio-helper.sh audit production
```

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high

The documentation in this section includes several commands and options that are not implemented in the twilio-helper.sh script. This discrepancy will cause user confusion and errors.

The following documented commands/options are missing from the script:

  • sms command: --callback option
  • call-details command
  • release-number command
  • whatsapp-template command
  • configure-webhooks command
  • analytics command

Please either implement these missing features in the helper script or remove them from the documentation to ensure it accurately reflects the script's capabilities.

@@ -0,0 +1,917 @@
#!/bin/bash
# shellcheck disable=SC2034,SC2155,SC2317,SC2329,SC2016,SC2181,SC1091,SC2154,SC2015,SC2086,SC2129,SC2030,SC2031,SC2119,SC2120,SC2001,SC2162,SC2088,SC2089,SC2090,SC2029,SC2006,SC2153

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medium

Disabling a large number of shellcheck warnings hides potential bugs and makes the script harder to maintain and debug. Many of the disabled warnings, such as SC2086 (unquoted variable expansion), point to critical issues that exist in this script. It is strongly recommended to remove this global disable directive and address each warning individually, or disable them on a case-by-case basis with an explanatory comment.

Comment on lines +283 to +289
local from="${4:-$TWILIO_DEFAULT_FROM}"

set_twilio_credentials "$account_name"

if [[ -z "$from" ]]; then
from="$TWILIO_DEFAULT_FROM"
fi

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medium

The logic for setting the from variable is confusing because it references $TWILIO_DEFAULT_FROM before it's guaranteed to be set by set_twilio_credentials. While it works due to the subsequent check, it can be simplified for better readability and maintainability.

Suggested change
local from="${4:-$TWILIO_DEFAULT_FROM}"
set_twilio_credentials "$account_name"
if [[ -z "$from" ]]; then
from="$TWILIO_DEFAULT_FROM"
fi
local from="${4:-}"
set_twilio_credentials "$account_name"
if [[ -z "$from" ]]; then
from="$TWILIO_DEFAULT_FROM"
fi

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augmentcode bot commented Jan 11, 2026

🤖 Augment PR Summary

Summary: Adds Twilio CPaaS integration guidance (plus Telfon as an end-user UI option) to the aidevops framework.

Changes:

  • Registered a new services/communications/ subagent category and added Twilio/Telfon entries to the service indexes.
  • Added new subagent docs for Twilio and Telfon, including setup steps and compliance/AUP guidance.
  • Introduced .agent/scripts/twilio-helper.sh to drive common Twilio operations (accounts, numbers, SMS, calls, WhatsApp, Verify, recordings, transcriptions) via API calls.
  • Added a multi-account config template (configs/twilio-config.json.txt) plus MCP template patterns (configs/mcp-templates/twilio.json).
  • Updated API integration docs to document Twilio auth/config and link to the helper script.

Technical Notes: Uses curl + jq against Twilio REST endpoints and expects a local (gitignored) configs/twilio-config.json for credentials.

Compliance Notes: Documentation emphasizes consent, opt-out, and Twilio AUP considerations; Telfon is positioned as the preferred UI for non-technical end users.

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Review completed. 3 suggestions posted.

Fix All in Augment

Comment augment review to trigger a new review at any time.

local method="$1"
local endpoint="$2"
shift 2
local data="$*"
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In twilio_api, packing curl args into data="$*" and then expanding $data unquoted means values with spaces (e.g., SMS bodies / TwiML) will be split into multiple curl arguments, potentially changing the request or failing it. This also makes it easier for user-provided content to accidentally be interpreted as curl flags/extra URLs.

Fix This in Augment

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local account_name="$1"
local to="$2"
local body="$3"
local from="${4:-$TWILIO_DEFAULT_FROM}"
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In send_sms, from is initialized from $TWILIO_DEFAULT_FROM before set_twilio_credentials runs, so a previous account’s default sender can leak into a later call in the same shell session. That can result in sending from the wrong number when switching accounts.

Fix This in Augment

🤖 Was this useful? React with 👍 or 👎

--voice Must support voice
--mms Must support MMS
buy-number <account> <number> Purchase a phone number
release-number <account> <number> Release a phone number
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show_help advertises commands like release-number (and call-details) that aren’t handled in main (and the Twilio docs in this PR reference them), so users will hit the default help path at runtime. Keeping the documented CLI surface aligned with the implemented case options will reduce confusion.

Fix This in Augment

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Actionable comments posted: 9

🤖 Fix all issues with AI agents
In @.agent/scripts/twilio-helper.sh:
- Around line 465-485: The download_recording function currently doesn't ensure
the target directory exists and treats curl successes even when HTTP fails;
update download_recording to mkdir -p the output_dir before downloading, invoke
curl with -sS --fail-with-body (or --fail) and capture its exit status, only
consider the download successful if curl exits zero and the output_file is
non-empty, call print_error including the curl/http error or response body on
failure, and return a non-zero status when the download fails; reference the
function name download_recording and variables TWILIO_ACCOUNT_SID,
TWILIO_AUTH_TOKEN, output_dir, and output_file when locating the change.
- Around line 747-827: The help text in show_help advertises commands that
aren't implemented (release-number, call-details) and mislabels status (it
invokes get_balance); either implement the missing commands or remove/update the
help so copy/paste works: add case handlers for "release-number" and
"call-details" in the main command dispatcher and implement corresponding
functions (e.g., release_number() and call_details()) that call the existing
Twilio APIs, or remove those lines from show_help; also fix the "status" entry
by adding a get_account_status() function and wiring the "status" case to it (or
change the help to say "balance" if you intend to keep get_balance).
- Around line 19-41: Several functions and the main entry always return 0 even
on errors (e.g., print_error, buy_number, download_recording, verify_check and
main), which hides failures; change error paths to return/exit non‑zero (use
return 1 or other meaningful code) instead of return 0 in functions like
print_error and in any failure branches within buy_number, download_recording,
verify_check, and propagate the invoked command’s status up to main (have main
capture child status and exit with that status or return that non‑zero value) so
automation can detect failures.
- Around line 89-108: The get_account_config function currently interpolates
account_name into the jq program which risks jq injection; change the jq
invocation to pass account_name as data via --arg (e.g., --arg name
"$account_name") and index into the accounts object with .accounts[$name]
instead of embedding "$account_name" in the program; keep the existing null
check and error handling (print_error, list_accounts, exit) and return the
echoed config as before.

In @.agent/services/communications/telfon.md:
- Around line 363-386: Update the "Twilio Usage (Separate)" pricing lines:
either remove the hardcoded per-unit rates for "SMS", "Voice", and "Recording
Storage" under that heading and replace them with a pointer to current Twilio
pricing ("Check current pricing at https://www.twilio.com/en-us/pricing") or
append accurate timestamps and values (e.g., "Recording Storage: $0.0005/min (as
of 2026-01-01)", "Voice: $0.013/min (as of 2026-01-01)", "SMS: $0.0083/msg (as
of 2026-01-01)"); ensure at minimum the "Recording Storage" line is corrected to
the current rate or removed in favor of the pricing link to avoid misleading
cost estimates, and keep the change under the "Twilio Usage (Separate)" section
header so the context remains clear.

In @.agent/services/communications/twilio.md:
- Around line 18-29: The documentation and script are out of sync: update either
the docs or implement the missing CLI behavior in
.agent/scripts/twilio-helper.sh so examples work. Either remove or correct the
documented commands `call-details`, `release-number`, and `whatsapp-template` if
you intend to keep the script unchanged, or add dispatch handlers in the
script’s main CLI switch to call new functions (e.g., handle_call_details(),
handle_release_number(), handle_whatsapp_template()). For flags, ensure
send_sms() parses and honors `--callback`, and make_call() accepts
`--transcribe` and `--transcription-callback` (propagate them to the Twilio API
calls and callbacks). Finally, make verify-send accept a `--channel` flag (parse
named flag) or update docs to show the positional channel argument; keep
argument parsing consistent with how verify_send() is implemented.

In @configs/twilio-config.json.txt:
- Around line 41-71: Update aup_reference.last_reviewed to the current PR date
(2026-01-11) and either implement enforcement for the governance fields or mark
them as informational: if you choose enforcement, add checks in
.agent/scripts/twilio-helper.sh to enforce compliance.rate_limit_per_second,
compliance.require_consent_confirmation, and
compliance.block_bulk_without_messaging_service (validate/abort when violated);
otherwise update the configs (defaults and compliance) with a clear comment or a
new field like "informational_only": true so callers know these are not enforced
by the helper script; ensure you modify the aup_reference.last_reviewed,
defaults, compliance, and .agent/scripts/twilio-helper.sh references
consistently.
🧹 Nitpick comments (2)
configs/mcp-templates/twilio.json (1)

6-42: Align helper script path + command surface with the repo script and docs.

Right now the template mixes ~/.aidevops/agents/scripts/twilio-helper.sh, ~/.aidevops/agents/scripts/..., and bare twilio-helper.sh. Recommend standardizing on one canonical invocation (e.g., ./.agent/scripts/twilio-helper.sh) and mirroring the actual implemented commands/options. Also consider making "transcription": "... <transcription_sid>" to avoid ambiguity.

.agent/services/communications/telfon.md (1)

432-452: Strengthen third-party risk callout for Telfon data handling.

Since Telfon is a third-party app storing messages/recordings, consider adding an explicit checklist item: DPA/vendor review, retention policy, access logs, offboarding steps, and whether recordings/transcripts contain regulated data.

📜 Review details

Configuration used: Path: .coderabbit.yaml

Review profile: CHILL

Plan: Pro

📥 Commits

Reviewing files that changed from the base of the PR and between 7295914 and abae486.

📒 Files selected for processing (8)
  • .agent/AGENTS.md
  • .agent/aidevops/api-integrations.md
  • .agent/aidevops/services.md
  • .agent/scripts/twilio-helper.sh
  • .agent/services/communications/telfon.md
  • .agent/services/communications/twilio.md
  • configs/mcp-templates/twilio.json
  • configs/twilio-config.json.txt
🧰 Additional context used
📓 Path-based instructions (1)
.agent/scripts/*.sh

⚙️ CodeRabbit configuration file

.agent/scripts/*.sh: Automation scripts - focus on:

  • Reliability and robustness
  • Clear logging and feedback
  • Proper exit codes
  • Error recovery mechanisms

Files:

  • .agent/scripts/twilio-helper.sh
🧠 Learnings (6)
📚 Learning: 2025-12-22T01:24:53.937Z
Learnt from: CR
Repo: marcusquinn/aidevops PR: 0
File: templates/home/AGENTS.md:0-0
Timestamp: 2025-12-22T01:24:53.937Z
Learning: Reference the authoritative repository at ~/Git/aidevops/ for all detailed AI assistant instructions and configurations

Applied to files:

  • configs/mcp-templates/twilio.json
📚 Learning: 2025-11-29T04:34:27.158Z
Learnt from: CR
Repo: marcusquinn/aidevops PR: 0
File: CLAUDE.md:0-0
Timestamp: 2025-11-29T04:34:27.158Z
Learning: All instructions, documentation, and operational guidance should be maintained in AGENTS.md as the single source of truth

Applied to files:

  • .agent/AGENTS.md
📚 Learning: 2026-01-06T15:57:56.008Z
Learnt from: CR
Repo: marcusquinn/aidevops PR: 0
File: AGENTS.md:0-0
Timestamp: 2026-01-06T15:57:56.008Z
Learning: Applies to **/AGENTS.md : Use progressive disclosure in AGENTS.md with pointers to subagents rather than inline content

Applied to files:

  • .agent/AGENTS.md
📚 Learning: 2025-11-29T04:34:30.742Z
Learnt from: CR
Repo: marcusquinn/aidevops PR: 0
File: GEMINI.md:0-0
Timestamp: 2025-11-29T04:34:30.742Z
Learning: Maintain all instructions, documentation, and operational guidance in AGENTS.md as the single source of truth

Applied to files:

  • .agent/AGENTS.md
📚 Learning: 2025-11-29T04:34:42.033Z
Learnt from: CR
Repo: marcusquinn/aidevops PR: 0
File: AGENT.md:0-0
Timestamp: 2025-11-29T04:34:42.033Z
Learning: Reference AGENTS.md (authoritative) instead of AGENT.md for AI assistant guidance

Applied to files:

  • .agent/AGENTS.md
📚 Learning: 2025-11-29T04:34:42.033Z
Learnt from: CR
Repo: marcusquinn/aidevops PR: 0
File: AGENT.md:0-0
Timestamp: 2025-11-29T04:34:42.033Z
Learning: Maintain all AI assistant instructions, documentation, and operational guidance in AGENTS.md as the single source of truth

Applied to files:

  • .agent/AGENTS.md
  • .agent/services/communications/twilio.md
🪛 LanguageTool
.agent/services/communications/telfon.md

[grammar] ~38-~38: Ensure spelling is correct
Context: ...account management When to Recommend Telfon: - User needs a phone interface (not...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)


[grammar] ~51-~51: Ensure spelling is correct
Context: ...writing code. ## Overview ### What is Telfon? Telfon is a third-party application buil...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)


[grammar] ~74-~74: Ensure spelling is correct
Context: ...L config | ### When to Use Each Use Telfon when: - You need a phone interface f...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)


[grammar] ~104-~104: Ensure spelling is correct
Context: ...o phone number(s) #### Step 2: Install Telfon Mobile Apps: - [iOS App Store](https:...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)


[grammar] ~346-~346: Ensure spelling is correct
Context: ...-triggered messages ### When Users Use Telfon - Manual outbound calls - Conversational S...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)


[grammar] ~442-~442: Ensure spelling is correct
Context: ... Use strong passwords for Telfon account - Enable 2FA if available - Regularly revi...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)


[grammar] ~453-~453: Ensure spelling is correct
Context: ... meets requirements ## Alternatives to Telfon If Telfon doesn't meet your needs: | Ap...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)


[grammar] ~455-~455: Ensure spelling is correct
Context: ...irements ## Alternatives to Telfon If Telfon doesn't meet your needs: | App | Stren...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)

.agent/services/communications/twilio.md

[grammar] ~564-~564: Ensure spelling is correct
Context: ... Related Documentation - telfon.md - Telfon app setup and integration - ses.md - ...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)

.agent/aidevops/services.md

[grammar] ~228-~228: Ensure spelling is correct
Context: ... with Twilio Acceptable Use Policy ### Telfon - Type: Twilio-powered cloud phone syste...

(QB_NEW_EN_ORTHOGRAPHY_ERROR_IDS_1)

⏰ Context from checks skipped due to timeout of 90000ms. You can increase the timeout in your CodeRabbit configuration to a maximum of 15 minutes (900000ms). (1)
  • GitHub Check: Codacy Static Code Analysis
🔇 Additional comments (6)
.agent/aidevops/api-integrations.md (1)

130-139: ✓ Twilio API entry follows established documentation pattern.

The new Twilio entry adheres to the consistent API documentation structure used throughout: Purpose, Authentication, Configuration, Helper Script, Key Features, plus the added AUP Compliance and Recommended Client fields. The inclusion of compliance guidance and client recommendations demonstrates good operational awareness for a communications platform.

.agent/AGENTS.md (1)

398-398: ✓ Communications subagent entry properly applies progressive disclosure pattern.

The row for services/communications/ with tools twilio, telfon correctly follows the established pattern: provides a brief description in the Subagent Folders table and references subagent files for detailed guidance. This defers implementation details (Twilio setup, Telfon workflows) to purpose-specific documentation, keeping AGENTS.md lean as the single source of truth. Based on learnings, this approach is aligned with preferred documentation strategy.

.agent/aidevops/services.md (3)

213-213: ✓ SES documentation path restructuring improves service organization.

Moving SES docs from generic .agent/ses.md to .agent/services/email/ses.md establishes a cleaner service hierarchy (email, communications, hosting, etc.). This change is backward-compatible if users reference the new location through this guide.


215-237: ✓ Communications Services section properly establishes new service category.

The new Communications Services section introduces Twilio and Telfon with comprehensive metadata:

  • Twilio: Type, Strengths, API, Use Cases, Helper, Config, Docs, and AUP compliance guidance all present
  • Telfon: Positioned as user-facing wrapper with website, mobile/desktop app support, and clear Note distinguishing it from backend Twilio integration

The structure parallels other service sections and avoids duplicating content from referenced subagent files (twilio.md, telfon.md), correctly applying progressive disclosure. Cross-references to helper script and config files are consistent with .agent/aidevops/api-integrations.md.


215-237: All referenced files are present and properly implemented.

Verification confirms:

  • .agent/scripts/twilio-helper.sh — 917-line comprehensive Twilio management script with extensive functions (SMS, voice, WhatsApp, account management, recordings, etc.)
  • .agent/services/communications/twilio.md and .telfon.md — documentation files in place
  • Configuration templates (twilio-config.json.txt and MCP template) — available in configs directories

The helper script demonstrates proper DevOps patterns with configuration fallback paths, dependency checking, and structured error handling.

configs/twilio-config.json.txt (1)

1-40: Gitignore is properly configured — configs/*.json is ignored while configs/*.json.txt templates are committed.

The setup correctly prevents real credentials from entering version control. The template file uses only placeholders (e.g., YOUR_PRODUCTION_AUTH_TOKEN_HERE), and the .gitignore explicitly ignores configs/*.json while allowing .json.txt templates for reference. No security risk detected.

Comment on lines +19 to +41
print_info() {
local msg="$1"
echo -e "${BLUE}[INFO]${NC} $msg"
return 0
}

print_success() {
local msg="$1"
echo -e "${GREEN}[SUCCESS]${NC} $msg"
return 0
}

print_warning() {
local msg="$1"
echo -e "${YELLOW}[WARNING]${NC} $msg"
return 0
}

print_error() {
local msg="$1"
echo -e "${RED}[ERROR]${NC} $msg" >&2
return 0
}
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⚠️ Potential issue | 🔴 Critical

Script always exits 0; automation can’t detect failures.

  • main ends with return 0 (Line 914–915), so even failed operations report success.
  • Several functions also return 0 after printing an error (e.g., buy_number, download_recording, verify_check).

Recommend: return non-zero on failure, and let main return the invoked command’s status.

Proposed fix (exit codes)
 print_error() {
     local msg="$1"
     echo -e "${RED}[ERROR]${NC} $msg" >&2
-    return 0
+    return 1
 }
@@
 main() {
@@
     case "$command" in
@@
     esac
-    return 0
+    return $?
 }

Also applies to: 829-915, 917-917

🤖 Prompt for AI Agents
In @.agent/scripts/twilio-helper.sh around lines 19 - 41, Several functions and
the main entry always return 0 even on errors (e.g., print_error, buy_number,
download_recording, verify_check and main), which hides failures; change error
paths to return/exit non‑zero (use return 1 or other meaningful code) instead of
return 0 in functions like print_error and in any failure branches within
buy_number, download_recording, verify_check, and propagate the invoked
command’s status up to main (have main capture child status and exit with that
status or return that non‑zero value) so automation can detect failures.

Comment on lines +89 to +108
get_account_config() {
local account_name="$1"

if [[ -z "$account_name" ]]; then
print_error "Account name is required"
list_accounts
exit 1
fi

local account_config
account_config=$(jq -r ".accounts.\"$account_name\"" "$CONFIG_FILE")
if [[ "$account_config" == "null" ]]; then
print_error "Account '$account_name' not found in configuration"
list_accounts
exit 1
fi

echo "$account_config"
return 0
}
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⚠️ Potential issue | 🟠 Major

Avoid jq injection: don’t interpolate user input into jq program text.

jq -r ".accounts.\"$account_name\"" treats account_name as part of the jq program, not just data. Use --arg and index into the object instead.

Proposed fix (safe jq access)
 get_account_config() {
     local account_name="$1"
@@
     local account_config
-    account_config=$(jq -r ".accounts.\"$account_name\"" "$CONFIG_FILE")
-    if [[ "$account_config" == "null" ]]; then
+    account_config=$(jq -c --arg a "$account_name" '.accounts[$a] // empty' "$CONFIG_FILE")
+    if [[ -z "$account_config" ]]; then
         print_error "Account '$account_name' not found in configuration"
         list_accounts
         exit 1
     fi
📝 Committable suggestion

‼️ IMPORTANT
Carefully review the code before committing. Ensure that it accurately replaces the highlighted code, contains no missing lines, and has no issues with indentation. Thoroughly test & benchmark the code to ensure it meets the requirements.

Suggested change
get_account_config() {
local account_name="$1"
if [[ -z "$account_name" ]]; then
print_error "Account name is required"
list_accounts
exit 1
fi
local account_config
account_config=$(jq -r ".accounts.\"$account_name\"" "$CONFIG_FILE")
if [[ "$account_config" == "null" ]]; then
print_error "Account '$account_name' not found in configuration"
list_accounts
exit 1
fi
echo "$account_config"
return 0
}
get_account_config() {
local account_name="$1"
if [[ -z "$account_name" ]]; then
print_error "Account name is required"
list_accounts
exit 1
fi
local account_config
account_config=$(jq -c --arg a "$account_name" '.accounts[$a] // empty' "$CONFIG_FILE")
if [[ -z "$account_config" ]]; then
print_error "Account '$account_name' not found in configuration"
list_accounts
exit 1
fi
echo "$account_config"
return 0
}
🤖 Prompt for AI Agents
In @.agent/scripts/twilio-helper.sh around lines 89 - 108, The
get_account_config function currently interpolates account_name into the jq
program which risks jq injection; change the jq invocation to pass account_name
as data via --arg (e.g., --arg name "$account_name") and index into the accounts
object with .accounts[$name] instead of embedding "$account_name" in the
program; keep the existing null check and error handling (print_error,
list_accounts, exit) and return the echoed config as before.

Comment on lines +131 to +148
twilio_api() {
local method="$1"
local endpoint="$2"
shift 2
local data="$*"

local url="https://api.twilio.com/2010-04-01/Accounts/${TWILIO_ACCOUNT_SID}${endpoint}"

if [[ "$method" == "GET" ]]; then
curl -s -X GET "$url" \
-u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}"
else
curl -s -X "$method" "$url" \
-u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}" \
$data
fi
return 0
}
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⚠️ Potential issue | 🔴 Critical

🧩 Analysis chain

🏁 Script executed:

# First, let's check if the file exists and examine its structure
git ls-files | grep -E "twilio-helper|\.agent/scripts" | head -20

Repository: marcusquinn/aidevops

Length of output: 778


🏁 Script executed:

# Get the file and examine the critical sections
wc -l .agent/scripts/twilio-helper.sh

Repository: marcusquinn/aidevops

Length of output: 99


🏁 Script executed:

# Read the twilio_api function and surrounding code
sed -n '120,160p' .agent/scripts/twilio-helper.sh

Repository: marcusquinn/aidevops

Length of output: 1317


🏁 Script executed:

# Check the send_sms, make_call, and other functions mentioned
sed -n '270,320p' .agent/scripts/twilio-helper.sh
sed -n '340,420p' .agent/scripts/twilio-helper.sh
sed -n '600,690p' .agent/scripts/twilio-helper.sh

Repository: marcusquinn/aidevops

Length of output: 6230


Fix unsafe argument handling and missing URL-encoding in Twilio API calls.

The twilio_api function stores arguments as an unquoted string (local data="$*") then expands it without quotes (line 146), breaking argument safety. When callers like make_call build strings with -d To=$to -d From=$from, those strings are further expanded unquoted by curl, allowing shell metacharacters (especially <> in TwiML) to trigger unintended behavior. Additionally, form fields aren't URL-encoded, risking mishandling of special characters in phone numbers and other data.

Recommended fixes:

  1. Change twilio_api to accept and pass arguments safely using "$@" instead of string concatenation.
  2. Use --data-urlencode for all form fields in callers (send_sms, make_call, verify_send, verify_check).
  3. Add -sS --fail-with-body to curl for better error handling and exit code propagation.
Proposed fix (safer twilio_api + encode in callers)
 twilio_api() {
     local method="$1"
     local endpoint="$2"
     shift 2
-    local data="$*"
-    
     local url="https://api.twilio.com/2010-04-01/Accounts/${TWILIO_ACCOUNT_SID}${endpoint}"
-    
-    if [[ "$method" == "GET" ]]; then
-        curl -s -X GET "$url" \
-            -u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}"
-    else
-        curl -s -X "$method" "$url" \
-            -u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}" \
-            $data
-    fi
-    return 0
+
+    curl -sS --fail-with-body \
+        -u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}" \
+        -X "$method" \
+        "$url" \
+        "$@"
 }
@@
 send_sms() {
@@
-    response=$(twilio_api POST "/Messages.json" \
-        -d "To=$to" \
-        -d "From=$from" \
-        -d "Body=$body")
+    response=$(twilio_api POST "/Messages.json" \
+        --data-urlencode "To=$to" \
+        --data-urlencode "From=$from" \
+        --data-urlencode "Body=$body") || return 1
@@
 make_call() {
@@
-    local data="-d To=$to -d From=$from"
+    local -a data=(--data-urlencode "To=$to" --data-urlencode "From=$from")
@@
-        data="$data -d Twiml=$twiml"
+        data+=(--data-urlencode "Twiml=$twiml")
@@
-        data="$data -d Url=$url"
+        data+=(--data-urlencode "Url=$url")
@@
-        data="$data -d Twiml=<Response><Say>Hello from AI DevOps!</Say></Response>"
+        data+=(--data-urlencode "Twiml=<Response><Say>Hello from AI DevOps!</Say></Response>")
@@
-        data="$data -d Record=true"
+        data+=(-d "Record=true")
@@
-    response=$(twilio_api POST "/Calls.json" $data)
+    response=$(twilio_api POST "/Calls.json" "${data[@]}") || return 1
 }

Comment on lines +315 to +343
# List messages
list_messages() {
local account_name="$1"
local limit="${2:-20}"

set_twilio_credentials "$account_name"

print_info "Recent messages for account: $account_name"
local response
response=$(twilio_api GET "/Messages.json?PageSize=$limit")

echo "$response" | jq -r '.messages[] | "\(.date_sent) | \(.direction) | \(.from) -> \(.to) | \(.status) | \(.body[0:50])..."'
return 0
}

# Get message status
get_message_status() {
local account_name="$1"
local message_sid="$2"

set_twilio_credentials "$account_name"

print_info "Getting status for message: $message_sid"
local response
response=$(twilio_api GET "/Messages/${message_sid}.json")

echo "$response" | jq -r '"SID: \(.sid)\nStatus: \(.status)\nDirection: \(.direction)\nFrom: \(.from)\nTo: \(.to)\nBody: \(.body)\nDate Sent: \(.date_sent)\nError Code: \(.error_code // "none")\nError Message: \(.error_message // "none")"'
return 0
}
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⚠️ Potential issue | 🟠 Major

Avoid logging message bodies by default (OTP/PII leakage risk).

list_messages prints a body snippet (Line 326–327) and get_message_status prints the full body (Line 341–342). audit_account calls list_messages (Line 733–735), so audits can leak OTPs and customer data into logs.

Suggestion: redact bodies by default and add an explicit opt-in flag/env var (e.g., --show-body or TWILIO_HELPER_SHOW_BODY=1).

Also applies to: 717-745

Comment on lines +465 to +485
# Download recording
download_recording() {
local account_name="$1"
local recording_sid="$2"
local output_dir="${3:-.}"

set_twilio_credentials "$account_name"

local url="https://api.twilio.com/2010-04-01/Accounts/${TWILIO_ACCOUNT_SID}/Recordings/${recording_sid}.mp3"
local output_file="${output_dir}/${recording_sid}.mp3"

print_info "Downloading recording to: $output_file"
curl -s -o "$output_file" -u "${TWILIO_ACCOUNT_SID}:${TWILIO_AUTH_TOKEN}" "$url"

if [[ -f "$output_file" ]]; then
print_success "Recording downloaded: $output_file"
else
print_error "Failed to download recording"
fi
return 0
}
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⚠️ Potential issue | 🟠 Major

Downloading recordings: ensure directory exists and fail loudly on HTTP errors.

download_recording doesn’t mkdir -p "$output_dir" and uses curl -s -o without --fail, so you can end up with a zero-byte file that looks “successful”.

Suggestion: mkdir -p, use -sS --fail-with-body, and return non-zero on failure.

🤖 Prompt for AI Agents
In @.agent/scripts/twilio-helper.sh around lines 465 - 485, The
download_recording function currently doesn't ensure the target directory exists
and treats curl successes even when HTTP fails; update download_recording to
mkdir -p the output_dir before downloading, invoke curl with -sS
--fail-with-body (or --fail) and capture its exit status, only consider the
download successful if curl exits zero and the output_file is non-empty, call
print_error including the curl/http error or response body on failure, and
return a non-zero status when the download fails; reference the function name
download_recording and variables TWILIO_ACCOUNT_SID, TWILIO_AUTH_TOKEN,
output_dir, and output_file when locating the change.

Comment on lines +747 to +827
# Show help
show_help() {
cat << EOF
Twilio Helper Script - Comprehensive Twilio management for AI assistants

$USAGE_COMMAND_OPTIONS

ACCOUNT COMMANDS:
accounts List all configured accounts
balance <account> Get account balance
usage <account> [period] Get usage summary (today|week|month)
audit <account> Full account audit
status <account> Check account status

PHONE NUMBER COMMANDS:
numbers <account> List owned phone numbers
search-numbers <account> <country> [options]
Search available numbers
--area-code <code> Filter by area code
--contains <digits> Filter by containing digits
--sms Must support SMS
--voice Must support voice
--mms Must support MMS
buy-number <account> <number> Purchase a phone number
release-number <account> <number> Release a phone number

SMS COMMANDS:
sms <account> <to> <body> [from] Send SMS message
messages <account> [limit] List recent messages
message-status <account> <sid> Get message status

VOICE COMMANDS:
call <account> <to> [options] Make outbound call
--from <number> From number
--twiml <xml> TwiML instructions
--url <url> TwiML URL
--record Record the call
calls <account> [limit] List recent calls
call-details <account> <sid> Get call details

RECORDING COMMANDS:
recordings <account> [limit] List recordings
recording <account> <sid> Get recording details
download-recording <account> <sid> [dir]
Download recording MP3

TRANSCRIPTION COMMANDS:
transcriptions <account> [limit] List transcriptions
transcription <account> <sid> Get transcription text

WHATSAPP COMMANDS:
whatsapp <account> <to> <body> Send WhatsApp message

VERIFY (2FA) COMMANDS:
verify-create-service <account> <name>
Create Verify service
verify-send <account> <to> [channel]
Send verification code (sms|call|email)
verify-check <account> <to> <code>
Check verification code

LOOKUP COMMANDS:
lookup <account> <number> [type] Lookup phone number info
Types: carrier, caller-name

EXAMPLES:
$0 accounts
$0 sms production "+1234567890" "Hello!"
$0 search-numbers production US --area-code 415 --sms
$0 call production "+1234567890" --record
$0 verify-send production "+1234567890" sms
$0 audit production

CONFIGURATION:
Config file: configs/twilio-config.json
Template: configs/twilio-config.json.txt

For more information, see: .agent/services/communications/twilio.md
EOF
return 0
}
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⚠️ Potential issue | 🟠 Major

Help/docs mention commands not implemented (or implemented differently).

show_help lists release-number and call-details, but there are no corresponding functions/case branches. Also status is currently mapped to get_balance (Line 907–909), which isn’t “status”.

Recommend either implementing the missing commands or removing them from help/docs to keep “copy/paste works” quality.

Also applies to: 838-913

🤖 Prompt for AI Agents
In @.agent/scripts/twilio-helper.sh around lines 747 - 827, The help text in
show_help advertises commands that aren't implemented (release-number,
call-details) and mislabels status (it invokes get_balance); either implement
the missing commands or remove/update the help so copy/paste works: add case
handlers for "release-number" and "call-details" in the main command dispatcher
and implement corresponding functions (e.g., release_number() and
call_details()) that call the existing Twilio APIs, or remove those lines from
show_help; also fix the "status" entry by adding a get_account_status() function
and wiring the "status" case to it (or change the help to say "balance" if you
intend to keep get_balance).

Comment on lines +363 to +386
## Pricing

### Telfon Subscription

Check current pricing at: https://mytelfon.com/pricing/

Typical tiers:

- **Free Trial**: Limited features, try before buying
- **Starter**: Basic calling/SMS for individuals
- **Professional**: Full features, multiple numbers
- **Enterprise**: Custom pricing, dedicated support

### Twilio Usage (Separate)

Telfon uses your Twilio account for actual communications:

- **SMS**: ~$0.0079/message (US)
- **Voice**: ~$0.014/minute (US outbound)
- **Phone Numbers**: ~$1.15/month (US local)
- **Recording Storage**: ~$0.0025/minute

See: https://www.twilio.com/en-us/pricing

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⚠️ Potential issue | 🟡 Minor

🧩 Analysis chain

🌐 Web query:

Twilio SMS pricing per message 2025 current rates

💡 Result:

As of January 11, 2026 (U.S. pricing): Twilio Programmable SMS starts at $0.0083 per message/segment for send or receive in the United States. Messages are charged per segment (long messages may span multiple segments), carrier passthrough fees may apply, and automatic volume discounts kick in as volume increases. [1][2]

Sources:
[1] Twilio — SMS Pricing (United States).
[2] Twilio — Pricing overview (Messaging).


🌐 Web query:

Twilio voice pricing per minute outbound 2025 current rates

💡 Result:

Twilio Programmable Voice outbound (make) rate for U.S. numbers: $0.013 per minute (as listed on Twilio’s pricing page — current as of Jan 11, 2026). [1][2]

Sources:
[1] Twilio Programmable Voice — U.S. pricing. [Twilio pricing page].
[2] PriceTimeline summary of Twilio rates (Programmable Voice outbound $0.013/min).


🌐 Web query:

Twilio recording storage pricing billing 2025

💡 Result:

Summary (voice call recordings, 2025):

  • Storage price: $0.0005 USD per recorded minute per month (voice recording storage). [1]
  • Free allowance: Twilio documents a first 10,000 recording minutes of storage per month free (check your account region/plan). [2]
  • Billing change (2025): Twilio began migrating accounts to a new Voice Recording Storage billing model with daily usage metrics available and month‑end billing remaining; migration started Aug 1, 2025 (invoices may show slight differences due to more precise calculations). [3]

If you want, I can pull the exact lines from Twilio’s US pricing and changelog pages or check your account’s current Console settings.


Update Twilio pricing rates—current documentation is stale by 5× for recording storage.

The per-unit prices (lines 380–384) no longer reflect current Twilio rates (as of Jan 2026):

  • Recording storage: doc states ~$0.0025/min; current rate is $0.0005/min (5× lower)
  • Voice: doc states ~$0.014/min; current rate is $0.013/min
  • SMS: doc states ~$0.0079/msg; current rate is $0.0083/msg

Replace specific rates with "Check current pricing at [link]" or add "(as of YYYY-MM-DD)" for transparency. Recording storage accuracy is critical—the overstated rate could mislead cost planning.

🤖 Prompt for AI Agents
In @.agent/services/communications/telfon.md around lines 363 - 386, Update the
"Twilio Usage (Separate)" pricing lines: either remove the hardcoded per-unit
rates for "SMS", "Voice", and "Recording Storage" under that heading and replace
them with a pointer to current Twilio pricing ("Check current pricing at
https://www.twilio.com/en-us/pricing") or append accurate timestamps and values
(e.g., "Recording Storage: $0.0005/min (as of 2026-01-01)", "Voice: $0.013/min
(as of 2026-01-01)", "SMS: $0.0083/msg (as of 2026-01-01)"); ensure at minimum
the "Recording Storage" line is corrected to the current rate or removed in
favor of the pricing link to avoid misleading cost estimates, and keep the
change under the "Twilio Usage (Separate)" section header so the context remains
clear.

Comment on lines +18 to +29
## Quick Reference

- **Type**: Cloud communications platform (CPaaS)
- **Auth**: Account SID + Auth Token (per account)
- **Config**: `configs/twilio-config.json`
- **Commands**: `twilio-helper.sh [accounts|numbers|sms|call|verify|lookup|recordings|transcriptions|whatsapp|status|audit] [account] [args]`
- **Capabilities**: SMS, Voice, WhatsApp, Verify (2FA), Lookup, Recordings, Transcriptions
- **Regions**: Global with local number availability in 180+ countries
- **Pricing**: Pay-as-you-go per message/minute
- **AUP**: Must comply with Twilio Acceptable Use Policy
- **Recommended Client**: Telfon app (see `telfon.md`)

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⚠️ Potential issue | 🟠 Major

🧩 Analysis chain

🏁 Script executed:

#!/bin/bash
# Locate and read the Twilio documentation and script files
echo "=== Finding files ==="
find . -name "twilio.md" -o -name "twilio-helper.sh" | head -20

Repository: marcusquinn/aidevops

Length of output: 162


🏁 Script executed:

#!/bin/bash
# Get the Twilio documentation file
if [ -f ".agent/services/communications/twilio.md" ]; then
  echo "=== twilio.md content (with line numbers) ==="
  cat -n ".agent/services/communications/twilio.md" | head -100
else
  echo "File not found, searching..."
  find . -name "twilio.md" -type f 2>/dev/null
fi

Repository: marcusquinn/aidevops

Length of output: 4162


🏁 Script executed:

#!/bin/bash
# Get the Twilio helper script
if [ -f ".agent/scripts/twilio-helper.sh" ]; then
  echo "=== twilio-helper.sh content (first 150 lines) ==="
  cat -n ".agent/scripts/twilio-helper.sh" | head -150
else
  echo "File not found, searching..."
  find . -name "twilio-helper.sh" -type f 2>/dev/null
fi

Repository: marcusquinn/aidevops

Length of output: 5250


🏁 Script executed:

#!/bin/bash
# Continue reading twilio-helper.sh to find command implementations
wc -l .agent/scripts/twilio-helper.sh
echo "=== Looking for main command structure ==="
cat -n .agent/scripts/twilio-helper.sh | grep -A 5 "main\|case\|sms\|call\|verify" | head -100

Repository: marcusquinn/aidevops

Length of output: 3356


🏁 Script executed:

#!/bin/bash
# Read lines 172-295 from twilio.md
echo "=== twilio.md lines 172-295 ==="
sed -n '172,295p' .agent/services/communications/twilio.md

Repository: marcusquinn/aidevops

Length of output: 3669


🏁 Script executed:

#!/bin/bash
# Read lines 434-442 from twilio.md
echo "=== twilio.md lines 434-442 ==="
sed -n '434,442p' .agent/services/communications/twilio.md

Repository: marcusquinn/aidevops

Length of output: 361


🏁 Script executed:

#!/bin/bash
# Search for command handlers in the script
echo "=== Command implementations in twilio-helper.sh ==="
rg "^(send_sms|make_call|verify_send|send_lookup|get_recordings|send_whatsapp)" .agent/scripts/twilio-helper.sh -A 10

Repository: marcusquinn/aidevops

Length of output: 1177


🏁 Script executed:

#!/bin/bash
# Find the main command dispatch logic
echo "=== Main command routing ==="
grep -n "^\s*case\|^\s*\"" .agent/scripts/twilio-helper.sh | grep -A 200 "main()" | head -80

Repository: marcusquinn/aidevops

Length of output: 92


🏁 Script executed:

#!/bin/bash
# Search for main function and command routing
echo "=== Command cases in main ==="
sed -n '/^main() {/,/^}/p' .agent/scripts/twilio-helper.sh | head -200

Repository: marcusquinn/aidevops

Length of output: 2388


🏁 Script executed:

#!/bin/bash
# Check for specific documented commands
echo "=== Checking for documented commands ==="
for cmd in "message-status" "call-details" "download-recording" "transcription" "search-numbers" "buy-number" "release-number" "whatsapp-template" "balance" "usage"; do
  if grep -q "$cmd" .agent/scripts/twilio-helper.sh; then
    echo "$cmd found"
  else
    echo "$cmd NOT found"
  fi
done

Repository: marcusquinn/aidevops

Length of output: 322


🏁 Script executed:

#!/bin/bash
# Check flags in send_sms function
echo "=== send_sms flag handling ==="
sed -n '/^send_sms() {/,/^}/p' .agent/scripts/twilio-helper.sh | grep -E "callback|--"

Repository: marcusquinn/aidevops

Length of output: 94


🏁 Script executed:

#!/bin/bash
# Check flags in make_call function
echo "=== make_call flag handling ==="
sed -n '/^make_call() {/,/^}/p' .agent/scripts/twilio-helper.sh | grep -E "record|transcribe|--"

Repository: marcusquinn/aidevops

Length of output: 271


🏁 Script executed:

#!/bin/bash
# Check verify_send function signature
echo "=== verify_send function ==="
sed -n '/^verify_send() {/,/^}/p' .agent/scripts/twilio-helper.sh | head -30

Repository: marcusquinn/aidevops

Length of output: 1223


🏁 Script executed:

#!/bin/bash
# Check for call-details in main routing more carefully
echo "=== Full main function command cases ==="
sed -n '/^main() {/,/^}/p' .agent/scripts/twilio-helper.sh | grep -E '^\s+"' | wc -l
echo ""
echo "Searching for 'call-details' anywhere in main routing:"
sed -n '/^main() {/,/^}/p' .agent/scripts/twilio-helper.sh | grep "call-details" || echo "NOT FOUND in main()"

Repository: marcusquinn/aidevops

Length of output: 183


🏁 Script executed:

#!/bin/bash
# Check full make_call function for all flags
echo "=== Full make_call function ==="
sed -n '/^make_call() {/,/^}/p' .agent/scripts/twilio-helper.sh | head -100

Repository: marcusquinn/aidevops

Length of output: 1816


🏁 Script executed:

#!/bin/bash
# Check full send_sms function for flag support
echo "=== Full send_sms function ==="
sed -n '/^send_sms() {/,/^}/p' .agent/scripts/twilio-helper.sh

Repository: marcusquinn/aidevops

Length of output: 1036


🏁 Script executed:

#!/bin/bash
# Check if whatsapp-template function exists anywhere
echo "=== Searching for whatsapp-template ==="
grep -n "whatsapp-template\|whatsapp_template" .agent/scripts/twilio-helper.sh || echo "NOT FOUND"

Repository: marcusquinn/aidevops

Length of output: 113


🏁 Script executed:

#!/bin/bash
# Check if release-number is in main routing
echo "=== Checking main routing for release-number ==="
sed -n '/^main() {/,/^}/p' .agent/scripts/twilio-helper.sh | grep "release-number"

Repository: marcusquinn/aidevops

Length of output: 112


🏁 Script executed:

#!/bin/bash
# Get full list of what's actually in main routing
echo "=== All case statements in main() ==="
sed -n '/^main() {/,/^}/p' .agent/scripts/twilio-helper.sh | grep '^\s*"' | sed 's/.*"\([^"]*\)".*/\1/'

Repository: marcusquinn/aidevops

Length of output: 347


🏁 Script executed:

#!/bin/bash
# Verify which documented commands are missing from main routing
echo "=== Commands in main() routing ==="
MAIN_CMDS=$(sed -n '/^main() {/,/^}/p' .agent/scripts/twilio-helper.sh | grep '^\s*"' | sed 's/.*"\([^"]*\)".*/\1/' | sort)
echo "$MAIN_CMDS"
echo ""
echo "=== Documented commands from lines 172-295 examples ==="
DOCS_CMDS=$(sed -n '172,295p' .agent/services/communications/twilio.md | grep '\./.*twilio-helper.sh' | sed 's/.*twilio-helper.sh \([^ ]*\).*/\1/' | sort -u)
echo "$DOCS_CMDS"
echo ""
echo "=== MISSING from implementation (in docs but not in main) ==="
comm -23 <(echo "$DOCS_CMDS") <(echo "$MAIN_CMDS")

Repository: marcusquinn/aidevops

Length of output: 805


🏁 Script executed:

#!/bin/bash
# Manually compare documented vs implemented commands
echo "=== DOCUMENTED commands (from examples) ==="
DOCS="accounts audit balance buy-number call call-details calls download-recording lookup message-status messages numbers recording recordings release-number search-numbers sms transcription transcriptions usage verify-check verify-create-service verify-send whatsapp whatsapp-template"

echo "=== IMPLEMENTED commands (from main()) ==="
IMPL="accounts audit balance buy-number call calls download-recording help lookup message-status messages numbers recording recordings search-numbers sms status transcription transcriptions usage verify-check verify-create-service verify-send whatsapp"

echo ""
echo "=== MISSING from implementation ==="
for cmd in $DOCS; do
  if ! echo "$IMPL" | grep -w "$cmd" > /dev/null; then
    echo "$cmd"
  fi
done

Repository: marcusquinn/aidevops

Length of output: 245


🏁 Script executed:

#!/bin/bash
# Check the documented examples more carefully for flag issues
echo "=== Checking documented flags ==="
echo ""
echo "1. SMS --callback flag:"
grep -A 2 "sms.*--callback" .agent/services/communications/twilio.md
echo ""
echo "2. Call --transcribe and --transcription-callback flags:"
sed -n '434,442p' .agent/services/communications/twilio.md
echo ""
echo "3. Verify --channel flag (documented vs implemented):"
grep "verify-send.*--channel" .agent/services/communications/twilio.md
echo ""
echo "In implementation, verify_send takes channel as 3rd positional arg:"
sed -n '/^verify_send() {/,/^}/p' .agent/scripts/twilio-helper.sh | grep "channel"

Repository: marcusquinn/aidevops

Length of output: 1019


Update documented CLI to match script implementation or implement missing commands/flags.

The usage examples (lines 172-295, 434-442) document commands and flags that don't exist in .agent/scripts/twilio-helper.sh:

Missing commands:

  • call-details (documented but not dispatched in main)
  • release-number (documented but not dispatched in main)
  • whatsapp-template (documented but not dispatched in main)

Missing flags:

  • sms ... --callback (documented but ignored by send_sms)
  • call ... --transcribe (documented but absent from make_call)
  • call ... --transcription-callback (documented but absent from make_call)

Flag syntax mismatch:

  • verify-send ... --channel sms is documented as a flag but implemented as positional arg (3rd parameter only)

Either update documentation to reflect current script behavior or implement the documented commands and flags. Users following the examples will encounter failures.

🤖 Prompt for AI Agents
In @.agent/services/communications/twilio.md around lines 18 - 29, The
documentation and script are out of sync: update either the docs or implement
the missing CLI behavior in .agent/scripts/twilio-helper.sh so examples work.
Either remove or correct the documented commands `call-details`,
`release-number`, and `whatsapp-template` if you intend to keep the script
unchanged, or add dispatch handlers in the script’s main CLI switch to call new
functions (e.g., handle_call_details(), handle_release_number(),
handle_whatsapp_template()). For flags, ensure send_sms() parses and honors
`--callback`, and make_call() accepts `--transcribe` and
`--transcription-callback` (propagate them to the Twilio API calls and
callbacks). Finally, make verify-send accept a `--channel` flag (parse named
flag) or update docs to show the positional channel argument; keep argument
parsing consistent with how verify_send() is implemented.

Comment on lines +41 to +71
"defaults": {
"sms_status_callback": true,
"voice_record": false,
"voice_transcribe": false,
"verify_channel": "sms"
},
"compliance": {
"require_consent_confirmation": true,
"block_bulk_without_messaging_service": true,
"max_bulk_recipients": 100,
"rate_limit_per_second": 10
},
"telfon": {
"recommended": true,
"website": "https://mytelfon.com/",
"ios_app": "https://apps.apple.com/in/app/telfon-twilio-calls-chats/id6443471885",
"android_app": "https://play.google.com/store/apps/details?id=com.wmt.cloud_telephony.android",
"chrome_extension": "https://chromewebstore.google.com/detail/telfon-twilio-calls/bgkbahmggkomlcagkagcmiggkmcjmgdi"
},
"aup_reference": {
"url": "https://www.twilio.com/en-us/legal/aup",
"last_reviewed": "2025-01-11",
"key_prohibitions": [
"Spam and unsolicited bulk messages",
"Phishing and deceptive content",
"Identity spoofing",
"Bypassing service limitations",
"Illegal activities"
]
}
}
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⚠️ Potential issue | 🟡 Minor

Update aup_reference.last_reviewed and avoid “unused governance fields” drift.

  • last_reviewed is set to 2025-01-11 but this PR is dated 2026-01-11; that looks stale.
  • defaults / compliance are great, but the helper script currently doesn’t enforce them (rate limiting, consent confirmation, bulk blocking). Consider either implementing enforcement in .agent/scripts/twilio-helper.sh or clearly marking these fields as “informational only” to avoid a false sense of safety.
🤖 Prompt for AI Agents
In @configs/twilio-config.json.txt around lines 41 - 71, Update
aup_reference.last_reviewed to the current PR date (2026-01-11) and either
implement enforcement for the governance fields or mark them as informational:
if you choose enforcement, add checks in .agent/scripts/twilio-helper.sh to
enforce compliance.rate_limit_per_second,
compliance.require_consent_confirmation, and
compliance.block_bulk_without_messaging_service (validate/abort when violated);
otherwise update the configs (defaults and compliance) with a clear comment or a
new field like "informational_only": true so callers know these are not enforced
by the helper script; ensure you modify the aup_reference.last_reviewed,
defaults, compliance, and .agent/scripts/twilio-helper.sh references
consistently.

@marcusquinn marcusquinn merged commit b4baabd into main Jan 11, 2026
21 of 25 checks passed
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