Unable to assign a customer to another website

[jonathanribas]

Preconditions

1. Magento CE 2.4.6-p2
2. mc-magento2 103.4.56
3. You should have more than 1 website

Steps to reproduce

On a multiple websites installation

1. Navigate to backoffice
2. Edit a customer
3. Associate customer to another website

Actual and Expected result

Expected result:

You should be able to change customer website with a success message.

Actual result:

When you change a customer website, you have the following error:

The website with id 2 that was requested wasn't found. Verify the website and try again.

[gonzaloebiz]

Hi @jonathanribas

as you can see, i have an user from the main website and edit it

change the website to site1 and save it

the customer was saved ok, and now the wesite is site1

Do you already look at the system and exception log?

Best

[jonathanribas]

Hi @gonzaloebiz, yes we have the following error:
{"@timestamp":"2023-09-07T16:34:57.744077+00:00","log.level":"CRITICAL","message":"Exception message: The website with id 10 that was requested wasn't found. Verify the website and try again.\nTrace: <pre>#1 Magento\\Store\\Model\\StoreManager->getWebsite() called at [vendor/magento/module-newsletter/Model/ResourceModel/Subscriber.php:124]\n#2 Magento\\Newsletter\\Model\\ResourceModel\\Subscriber->loadBySubscriberEmail() called at [vendor/magento/module-newsletter/Model/Subscriber.php:392]\n#3 Magento\\Newsletter\\Model\\Subscriber->loadBySubscriberEmail() called at [vendor/magento/framework/Interception/Interceptor.php:58]\n#4 Magento\\Newsletter\\Model\\Subscriber\\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]\n#5 Magento\\Newsletter\\Model\\Subscriber\\Interceptor->Magento\\Framework\\Interception\\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]\n#6 Magento\\Newsletter\\Model\\Subscriber\\Interceptor->___callPlugins() called at [generated/code/Magento/Newsletter/Model/Subscriber/Interceptor.php:23]\n#7 Magento\\Newsletter\\Model\\Subscriber\\Interceptor->loadBySubscriberEmail() called at [vendor/mailchimp/mc-magento2/Observer/Adminhtml/Customer/SaveAfter.php:101]\n#8 Ebizmarts\\MailChimp\\Observer\\Adminhtml\\Customer\\SaveAfter->execute() called at [vendor/magento/framework/Event/Invoker/InvokerDefault.php:88]\n#9 Magento\\Framework\\Event\\Invoker\\InvokerDefault->_callObserverMethod() called at [vendor/magento/framework/Event/Invoker/InvokerDefault.php:74]\n#10 Magento\\Framework\\Event\\Invoker\\InvokerDefault->dispatch() called at [vendor/magento/framework/Event/Manager.php:65]\n#11 Magento\\Framework\\Event\\Manager->dispatch() called at [generated/code/Magento/Framework/Event/Manager/Proxy.php:95]\n#12 Magento\\Framework\\Event\\Manager\\Proxy->dispatch() called at [vendor/magento/module-customer/Controller/Adminhtml/Index/Save.php:392]\n#13 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save->execute() called at [vendor/magento/framework/Interception/Interceptor.php:58]\n#14 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]\n#15 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->Magento\\Framework\\Interception\\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]\n#16 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->___callPlugins() called at [generated/code/Magento/Customer/Controller/Adminhtml/Index/Save/Interceptor.php:23]\n#17 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->execute() called at [vendor/magento/framework/App/Action/Action.php:111]\n#18 Magento\\Framework\\App\\Action\\Action->dispatch() called at [vendor/magento/module-backend/App/AbstractAction.php:151]\n#19 Magento\\Backend\\App\\AbstractAction->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58]\n#20 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]\n#21 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->Magento\\Framework\\Interception\\{closure}() called at [vendor/magento/module-backend/App/Action/Plugin/Authentication.php:145]\n#22 Magento\\Backend\\App\\Action\\Plugin\\Authentication->aroundDispatch() called at [vendor/magento/framework/Interception/Interceptor.php:135]\n#23 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->Magento\\Framework\\Interception\\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]\n#24 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->___callPlugins() called at [generated/code/Magento/Customer/Controller/Adminhtml/Index/Save/Interceptor.php:32]\n#25 Magento\\Customer\\Controller\\Adminhtml\\Index\\Save\\Interceptor->dispatch() called at [vendor/magento/framework/App/FrontController.php:245]\n#26 Magento\\Framework\\App\\FrontController->getActionResponse() called at [vendor/magento/framework/App/FrontController.php:212]\n#27 Magento\\Framework\\App\\FrontController->processRequest() called at [vendor/magento/framework/App/FrontController.php:146]\n#28 Magento\\Framework\\App\\FrontController->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58]\n#29 Magento\\Framework\\App\\FrontController\\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]\n#30 Magento\\Framework\\App\\FrontController\\Interceptor->Magento\\Framework\\Interception\\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]\n#31 Magento\\Framework\\App\\FrontController\\Interceptor->___callPlugins() called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:23]\n#32 Magento\\Framework\\App\\FrontController\\Interceptor->dispatch() called at [vendor/magento/framework/App/Http.php:116]\n#33 Magento\\Framework\\App\\Http->launch() called at [vendor/magento/framework/App/Bootstrap.php:264]\n#34 Magento\\Framework\\App\\Bootstrap->run() called at [pub/index.php:30]\n</pre>

[gonzaloebiz]

Can you please send us a ticket at [email protected] mentioning the issue?
We need some other info to try to replicate the issue

Best

[jonathanribas]

Done

[ThomasHWeb]

Hi @jonathanribas

as you can see, i have an user from the main website and edit it

change the website to site1 and save it

the customer was saved ok, and now the wesite is site1

Do you already look at the system and exception log?

Best

I think you didn't find any error from your side because your website IDs are equal to your store IDs. However, it's not the use case for everyone, the website ID and the store ID may be different.

Then, you must replace store ID by website ID as second parameter for loadBySubscriberEmail and loadByCustomer methods.