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Agents not shown in Hub #114
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Here's an update about the problem i'm experiencing. This morning i noticed i've become new keys for the hub connection. After applying them the recordings are send to the hub and i'm able to play them in the hub. |
Correct, we've rolled out a fix for this. Something was broken due to integration of ONVIF presets. When a camera has no PTZ configuration or ONVIF, the Kerberos Hub connection was failing. This is now fixed in 6325e37. |
Thanks for your fast response Cedric. Agents are connected to the hub now. Unfortunately another issue did show up. When i select liveview in the hub the 'running circle' shows up but the liveview window stays black and the circle is running forever. Selecting SD or HD doesn't make a difference though i configured both streams. |
I've two cameras running and in one of the windows i have the following message "The agent is online, but the camera stream seems to be offline" Is there an easy way to get the log files or do i have to look into the containers? I'm not a linux guru so have to find out how to do that. |
It looks like 1 of those agents is not working as expected (faulty stream? is it h264?). You can find the logs by |
I found the log and remarkable is the following message |
Thank you @KickWilstra you can send it to |
Has been sent |
@cedricve live video on the hub is still not working. Any suggestions what can be wrong? |
After using kerberos.io for several years i had to install kerberos.io all over again because of broken hardware. I installed two agents on a raspberry pi4b using raspbarian os (32bit) and docker compose. Both agents are running fine and next i tried to connect the agents to the hub (app.kerberos.io). I had an old subscription plan so i choose a new plan (pro). The pro plan is btw shown as gold in the subscription overview which is confusing. Accordingly i copied the private and public keys in the agents and verified the connections. As wel the connection to the hub as the connection to the storage where fine and so i stored the settings. But when i look into the hub i don't see the agents appear.
In the logging of the rapsberry pi i see on a regular base the following error message.
{"level":"error","msg":"HandleHeartBeat: (400) Something went wrong while sending to Kerberos Hub.","time":"2023-09-05T16:03:54+01:00"}
Any idea what can cause this problem?
I'm using the latest version of the agent.
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