feat(core): Handoff improvements (autoAssignOnWaiting and forceAssignIfNotAvailable) #2231
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…e to not assign the case to the agent if it's not available
…uto assign a case in waiting to an agent
asastre
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ericmarcos,
MarcosCA,
JianChen-IT,
Iru89,
AinaVendrell and
AlbertGom
MarcosCA
reviewed
Apr 28, 2022
MarcosCA
reviewed
Apr 28, 2022
ericmarcos
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May 4, 2022
AinaVendrell
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May 4, 2022
Merged
vanbasten17
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Mar 23, 2023
…IfNotAvailable) (#2231) * feat(core): add forceAssignIfNotAvailable in HandoffBuilder to be able to not assign the case to the agent if it's not available * feat(core): add autoAssignOnWaiting in HandoffBuilder to be able to auto assign a case in waiting to an agent * feat(core): set true as a default value for forceAssignIfNotAvailable
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Description
Added 2 new functions in
HandoffBuilder:withForceAssignIfNotAvailable:Trueby default. Allow to not assign the case (and set it in waiting status) to the selected agent if he is not available.withAutoAssignOnWaiting:Falseby default. Allow to assign the case automatically to an agent when the case is in the waiting queue.Context
We want to be able to:
forceAssignIfNotAvailable)Approach taken / Explain the design
To document / Usage example
forceAssignIfNotAvailable:new HandoffBuilder(session).withForceAssignIfNotAvailable(false)autoAssignOnWaiting:new HandoffBuilder(session).withAutoAssignOnWaiting(true)Testing
The pull request has unit tests.