feat(core): Allow to set an auto idle message in Handoff Builder #2218
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…n auto message when the case is set to IDLE status
asastre
requested review from
ericmarcos,
guinii,
vanbasten17,
Iru89,
AinaVendrell and
AlbertGom
guinii
approved these changes
Feb 22, 2022
AinaVendrell
approved these changes
Feb 22, 2022
ericmarcos
approved these changes
Feb 22, 2022
Merged
vanbasten17
pushed a commit
that referenced
this pull request
Mar 23, 2023
* feat(core): add autoIdleMessage in HandoffBuilder to be able to set an auto message when the case is set to IDLE status * test(core): test the new withAutoIdleMessage function in HandoffBuilder
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Description
Added a new function (
withAutoIdleMessage) inHandoffBuilderin order to allow the developer to set the automatic message to be displayed once the case has been set to IDLE status.Context
A case is set to IDLE status if the user is not responding to the agent and we want to allow the bot to be able to set an automatic message to be displayed to the user once the case is set to IDLE so the user will be notified about the status change and the agent can be focused in other cases meanwhile.
Approach taken / Explain the design
To document / Usage example
new HandoffBuilder(session).withAutoIdleMessage('messate to be displayed in IDLE status')Testing
The pull request has unit tests.