App Crashing when attempting to edit bot #322
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She has not upgraded to 10 and will do that later today. |
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No, it cannot be the reason. App should support iOS 8, iOS 9, iOS 10.
Please don’t ask her to do it. I hope Phil could give me more data so i could login under her account
… On 9 Jan 2017, at 18:14, mstidham ***@***.***> wrote:
She has not upgraded to 10 and will do that later today.
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@aksonov Her user UUID is |
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Miranda,
What is the name of bot? Just renamed to Señor Frogs to Señor Frogs2 and then back without any problem.
… On 9 Jan 2017, at 18:19, Phil Toland ***@***.***> wrote:
@aksonov <https://github.com/aksonov> Her user UUID is ffd475a0-cbde-11e6-9d04-0e06eef9e066. I will PM the token to you on Slack.
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It was all of the bots. Once she created one she couldn't get into any of them without it crashing. |
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Ask her to delete app and install again. I can’t reproduce with her account.
… On 10 Jan 2017, at 15:57, mstidham ***@***.***> wrote:
It was all of the bots. Once she created one she couldn't get into any of them without it crashing.
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The uninstall/reinstall didn't correct the issue. The app still crashes when trying to edit bots. I asked her to add a new bot and see if she could edit it. She added a new bot and it crashed out when she tapped save on the location screen. She went back in to add it again and she was able to enter the location, name the bot and when she added a photo (was scrolling through images on the phone) it crashed again. |
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Could be this issue.
facebook/react-native#10433
One more reason to upgrade to latest React Native…
What device does she have?
How many free memory does she have?
… On 11 Jan 2017, at 03:52, mstidham ***@***.***> wrote:
The uninstall/reinstall didn't correct the issue. The app still crashes when trying to edit bot. I asked her to add a new bot and see if she could edit it. She added a new bot and it crashed out when she tapped save on the location screen. She went back in to add it again and she was able to enter the location, name the bot and when she went to add photo (was scrolling through images on the phone) it crashed again.
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6 Plus iPhone with 2 gigs. |
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Thanks, but I’ve asked about available storage (could be found within ’Settings/General’ as i remember)
… On 11 Jan 2017, at 14:34, mstidham ***@***.***> wrote:
6 Plus iPhone with 2 gigs.
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I don’t see available _device_ storage (only iCloud one), it is shown as ‘progress bar’…
… On 11 Jan 2017, at 14:54, mstidham ***@***.***> wrote:
<https://cloud.githubusercontent.com/assets/20051373/21851061/1cfb9b5e-d7d3-11e6-9d65-bd267cf58cf2.PNG>
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Probably found the case:
mapbox/mapbox-gl-native#5731 <mapbox/mapbox-gl-native#5731>
Bug is within mapbox library.
Are you able to reproduce this bug on your device?
… On 11 Jan 2017, at 15:04, mstidham ***@***.***> wrote:
<https://cloud.githubusercontent.com/assets/20051373/21851380/82589ab4-d7d4-11e6-8e54-340d30369f9f.PNG>
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No, I can't reproduce! |
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I have another beta tester that the app is crashing on. |
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Oh, just found that all beta testers used outdated 99 build, not 102 as internal testers. Please ask them to upgrade now.
… On 13 Jan 2017, at 15:30, mstidham ***@***.***> wrote:
I have another beta tester that the app is crashing on.
This is what she states:
"The app kicks me off a lot. I will just be in the middle of playing around with it, or trying to create bots and it just kicks off and I have to go back into the app. Doesn't happen every time I do something, but quite a bit".
<https://cloud.githubusercontent.com/assets/20051373/21933174/f4480c0e-d969-11e6-96dc-861c8b2feb53.PNG>
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Ok, thanks! |
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I had Shawnna B. delete app and reinstall and she said it hasn't helped. Still crashing after reinstall. |
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@toland could you please let me know her userid/token? |
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Her user id is |
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@aksonov external users don't have access to the latest build. After @thescurry's permission I'll change their access (cc @mstidham) |
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Why? I’ve made 102 as latest beta release. No need to change their access i believe.
… On 16 Jan 2017, at 18:43, Rebecka Z ***@***.***> wrote:
@aksonov <https://github.com/aksonov> external users don't have access to the latest build. After @thescurry <https://github.com/thescurry>'s permission I'll change their access (cc @mstidham <https://github.com/mstidham>)
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Ah perfect, thought a second adjustment had to be made for them to receive access. Confirming external users do indeed have access to 102. Pushing this ticket to QA. |
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@mstidham can you let us know if Tonya or Shawnna continue experiencing this issue? |
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Tonya just reported that it still crashes now after the 2nd save, but it did save the new note she added. I haven't heard back from Shawnna. |
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Shawnna is still crashing as of today. |
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It seems this issue has not been resolved by the 1.16(102) release due to the fact that these users installed this version on Jan 13, 2017. Shawnna has 1.16 (102) installed on Jan 13, 2017 I am also getting reports from external users that they are unable to install 1.16(102) and one of the same user was able to log on to the 1.20(105). Punting on this per @thescurry. We're thinking of releasing the latest internal release to external users on Thursday (cc: @bengtan) and we'll diagnose from there. |
'latest internal release' == most recent Production version (that is released to staff)? Data point: AFAIK, the latest Production release is 105. The latest Staging release is 106. |
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I haven't had any of these issues w/the staging release (which will eventually be pushed to prod), can I close this one @bengtan ? |
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Were you ever able to reproduce it on your phone? If it was happening on your phone, and then the latest staging release fixed it for you, that would suggest it's been fixed. If it never happened on your phone ... then I don't think you can draw the conclusion that it's been fixed. |
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Oh, I didn't know. That's a good sign then. So we have three documented cases and one of those cases is a confirmed fix and the other two are unknown ... Yep, close/mark this as fixed if you like. (Otherwise, we'll wait for Shawna or Tonya.) |
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We are also experiencing this issue with @Apelayo10's device... |
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It might be a different crash. Did it occur at the same point/time ie. when editing bots? Does the crash look the same? It's not clear to me that they are the same crash (but I could be wrong). |
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Will verify with Tonya & Shawna after push to production. |
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No known issues yet- will update. |
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@mstidham will have to verify with Shawna and Tonya after we send this update out. |
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@mstidham do you have an update on this? Per user? |
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Tonya is no longer crashing, the short time I was on Shawna's phone updating we never crashed. I believe this issue can be closed. |
We have a beta tester that can create a bot but she can't edit them after they are created. She taps on Edit Bot and the app crashes to iPhone home screen. She reloads the app and gets the same result. She has a 6 Plus phone that was running iOS 9.1, I asked her to update to 10 and she did with the same result.
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