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Merged
grhuangmsft merged 8 commits into from
Mar 14, 2024
Merged

Update tests #6

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eec230e
init changes to allow no subscription recording tests-need to use csp…
grhuangmsft Mar 7, 2024
7643b1c
changes to not create new resources in playback
grhuangmsft Mar 7, 2024
68944c1
Merge branch 'users/grhuang/azsupport-autorest' into users/grhuang/up…
grhuangmsft Mar 7, 2024
d953d52
init add changes to split subscription and no subscription tests
grhuangmsft Mar 7, 2024
d7835cf
update skip
grhuangmsft Mar 7, 2024
ff79587
Update recordings
grhuangmsft Mar 8, 2024
2362e86
update recordings
grhuangmsft Mar 8, 2024
06323ee
add more examples to new-azsupportticket documentation
grhuangmsft Mar 8, 2024
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117 changes: 116 additions & 1 deletion src/Support/Support.Autorest/docs/New-AzSupportTicket.md
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Original file line number Diff line number Diff line change
Expand Up @@ -44,7 +44,7 @@ The auxiliary token will be from the Cloud solution provider (CSP) partner tenan

## EXAMPLES

### Example 1: Creates support ticket at subscription level
### Example 1: Creates billing or subscription management support ticket at subscription level
```powershell
New-AzSupportTicket -Name "test12345678" -AdvancedDiagnosticConsent "no" -ContactDetailPrimaryEmailAddress "[email protected]" -ContactDetailFirstName "test" -ContactDetailLastName "test" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailCountry "usa" -Description "test ticket - please ignore and close" -Severity "minimal" -Title "test ticket - please ignore and close" -ServiceId "/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc" -ProblemClassificationId "/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/3ec1a070-f242-9ecf-5a7c-e1a88ce029ef"
```
Expand Down Expand Up @@ -99,6 +99,121 @@ Type : Microsoft.Support/supportTickets

Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription

### Example 2: Creates quota support ticket at subscription level
```powershell
New-AzSupportTicket -Name "test_ticket_1234" -AdvancedDiagnosticConsent "Yes" -ContactDetailCountry "USA" -ContactDetailFirstName "firstName" -ContactDetailLastName "lastName" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPrimaryEmailAddress "[email protected]" -Description "test ticket please ignore and close" -ProblemClassificationId "/providers/microsoft.support/services/06bfd9d3-516b-d5c6-5802-169c800dec89/problemclassifications/e12e3d1d-7fa0-af33-c6d0-3c50df9658a3" -ServiceId "/providers/microsoft.support/services/06bfd9d3-516b-d5c6-5802-169c800dec89" -Severity "minimal" -Title "test" -QuotaTicketDetailQuotaChangeRequest @(@{ Payload = "{`"VMFamily`":`"BS Series`",`"NewLimit`":`"353`",`"DeploymentStack`":`"ARM`",`"Type`":`"Regional`",`"EdgeZone`":`"`"}"; Region = "EASTUS"}) -QuotaTicketDetailQuotaChangeRequestVersion "1.0"
```

```output
AdvancedDiagnosticConsent : Yes
ContactDetailAdditionalEmailAddress :
ContactDetailCountry : USA
ContactDetailFirstName : firstName
ContactDetailLastName : lastName
ContactDetailPhoneNumber :
ContactDetailPreferredContactMethod : Email
ContactDetailPreferredSupportLanguage : en-US
ContactDetailPreferredTimeZone : Pacific Standard Time
ContactDetailPrimaryEmailAddress : [email protected]
CreatedDate : 3/8/2024 9:59:35 PM
Description : test ticket please ignore and close
EnrollmentId :
FileWorkspaceName : 2403080050012950
Id : /subscriptions/5aa76f0c-95b9-42c1-8e0b-faba7a4d1374/providers/Microsoft.Support/supportTick
ets/test_ticket_1234
ModifiedDate : 3/8/2024 9:59:44 PM
Name : test_grhuang_2024_03_08_1
ProblemClassificationDisplayName : Compute-VM (cores-vCPUs) subscription limit increases
ProblemClassificationId : /providers/Microsoft.Support/services/06bfd9d3-516b-d5c6-5802-169c800dec89/problemClassific
ations/e12e3d1d-7fa0-af33-c6d0-3c50df9658a3
ProblemScopingQuestion :
ProblemStartTime :
QuotaTicketDetailQuotaChangeRequest : {{
"region": "EASTUS",
"payload": "{\"VMFamily\":\"BS Series\",\"NewLimit\":\"353\",\"DeploymentStack\":\"ARM\",
\"Type\":\"Regional\",\"EdgeZone\":\"\"}"
}}
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion : 1.0
Require24X7Response : False
ResourceGroupName :
SecondaryConsent :
ServiceDisplayName : Service and subscription limits (quotas)
ServiceId : /providers/Microsoft.Support/services/06bfd9d3-516b-d5c6-5802-169c800dec89
ServiceLevelAgreementExpirationTime : 3/11/2024 5:00:00 PM
ServiceLevelAgreementSlaMinute : 480
ServiceLevelAgreementStartTime : 3/8/2024 9:59:35 PM
Severity : Minimal
Status : Open
SupportEngineerEmailAddress :
SupportPlanDisplayName : Azure Support Plan - Internal
SupportPlanId : U291cmNlOkVBLFN1YnWjcmlwdGlvbklkOjVBQTc2RjBDLTk1QjktNPJDMS04RTBCLURCRUE3QTREMTM3NCxPZmZlckl
kOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType : Azure Internal
SupportTicketId : 2403080050012950
TechnicalTicketDetailResourceId :
Title : test
Type : Microsoft.Support/supportTickets
```

Creates a new support ticket for Subscription and Service limits (Quota) issues for the specified subscription

### Example 3: Creates technical support ticket at subscription level
```powershell
New-AzSupportTicket -Name "testticket12345" -AdvancedDiagnosticConsent "Yes" -ContactDetailCountry "USA" -ContactDetailFirstName "firstName" -ContactDetailLastName "lastName" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPrimaryEmailAddress "[email protected]" -Description "test ticket" -ProblemClassificationId "/providers/microsoft.support/services/40ef020e-8ae7-8d57-b538-9153c47cee69/problemclassifications/72d14431-fb9e-7a21-0fa8-d3e4ac446e7a" -ServiceId "/providers/microsoft.support/services/40ef020e-8ae7-8d57-b538-9153c47cee69" -Severity "minimal" -Title "test" -TechnicalTicketDetailResourceId "/subscriptions/5aa67f0c-95b9-42c1-8eb0-dbea7a4d1374/resourceGroups/testResourceGroup/providers/Microsoft.Compute/virtualMachines/TESTMV"
```

```output
AdvancedDiagnosticConsent : Yes
ContactDetailAdditionalEmailAddress :
ContactDetailCountry : USA
ContactDetailFirstName : firstName
ContactDetailLastName : lastName
ContactDetailPhoneNumber :
ContactDetailPreferredContactMethod : Email
ContactDetailPreferredSupportLanguage : en-US
ContactDetailPreferredTimeZone : Pacific Standard Time
ContactDetailPrimaryEmailAddress : [email protected]
CreatedDate : 3/8/2024 10:28:14 PM
Description : test ticket please ignore and close
EnrollmentId :
FileWorkspaceName : 2403080040013218
Id : /subscriptions/5aa67f0c-95b9-42c1-8eb0-dbea7a4d1374/providers/Microsoft.Support/supportTick
ets/testticket12345
ModifiedDate : 3/8/2024 10:28:24 PM
Name : testticket12345
ProblemClassificationDisplayName : Backup and Restore / Automated or Managed backup
ProblemClassificationId : /providers/Microsoft.Support/services/40ef020e-8ae7-8d57-b538-9153c47cee69/problemClassific
ations/72d14431-fb9e-7a21-0fa8-d3e4ac446e7a
ProblemScopingQuestion :
ProblemStartTime :
QuotaTicketDetailQuotaChangeRequest :
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion :
Require24X7Response : False
ResourceGroupName :
SecondaryConsent :
ServiceDisplayName : SQL Server in VM - Linux
ServiceId : /providers/Microsoft.Support/services/40ef020e-8ae7-8d57-b538-9153c47cee69
ServiceLevelAgreementExpirationTime : 3/11/2024 5:29:00 PM
ServiceLevelAgreementSlaMinute : 480
ServiceLevelAgreementStartTime : 3/8/2024 10:28:14 PM
Severity : Minimal
Status : Open
SupportEngineerEmailAddress :
SupportPlanDisplayName : Azure Support Plan - Internal
SupportPlanId : U291cmNlOkVBLFN1YnNjcmlwdGlvbklkOjVBQTc2RjBDLTk1QjktNDJDMS04RTBCLURCRUE3QTREMTM3NCxPZmZlckl
kOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType : Azure Internal
SupportTicketId : 2403080040013218
TechnicalTicketDetailResourceId : /subscriptions/5aa76f0c-95b9-42c1-8e0b-dbea7a4d1374/resourceGroups/testResourceGroup/provider
s/Microsoft.Compute/virtualMachines/TESTMV
Title : test
Type : Microsoft.Support/supportTickets
```

Creates a new support ticket for technical issues for the specified subscription

## PARAMETERS

### -AdvancedDiagnosticConsent
Expand Down
116 changes: 115 additions & 1 deletion src/Support/Support.Autorest/examples/New-AzSupportTicket.md
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@@ -1,4 +1,4 @@
### Example 1: Creates support ticket at subscription level
### Example 1: Creates billing or subscription management support ticket at subscription level
```powershell
New-AzSupportTicket -Name "test12345678" -AdvancedDiagnosticConsent "no" -ContactDetailPrimaryEmailAddress "[email protected]" -ContactDetailFirstName "test" -ContactDetailLastName "test" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailCountry "usa" -Description "test ticket - please ignore and close" -Severity "minimal" -Title "test ticket - please ignore and close" -ServiceId "/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc" -ProblemClassificationId "/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/3ec1a070-f242-9ecf-5a7c-e1a88ce029ef"
```
Expand Down Expand Up @@ -53,3 +53,117 @@ Type : Microsoft.Support/supportTickets

Creates a new support ticket for Subscription and Service limits (Quota), Technical, Billing, and Subscription Management issues for the specified subscription

### Example 2: Creates quota support ticket at subscription level

```powershell
New-AzSupportTicket -Name "test_ticket_1234" -AdvancedDiagnosticConsent "Yes" -ContactDetailCountry "USA" -ContactDetailFirstName "firstName" -ContactDetailLastName "lastName" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPrimaryEmailAddress "[email protected]" -Description "test ticket please ignore and close" -ProblemClassificationId "/providers/microsoft.support/services/06bfd9d3-516b-d5c6-5802-169c800dec89/problemclassifications/e12e3d1d-7fa0-af33-c6d0-3c50df9658a3" -ServiceId "/providers/microsoft.support/services/06bfd9d3-516b-d5c6-5802-169c800dec89" -Severity "minimal" -Title "test" -QuotaTicketDetailQuotaChangeRequest @(@{ Payload = "{`"VMFamily`":`"BS Series`",`"NewLimit`":`"353`",`"DeploymentStack`":`"ARM`",`"Type`":`"Regional`",`"EdgeZone`":`"`"}"; Region = "EASTUS"}) -QuotaTicketDetailQuotaChangeRequestVersion "1.0"
```
```output
AdvancedDiagnosticConsent : Yes
ContactDetailAdditionalEmailAddress :
ContactDetailCountry : USA
ContactDetailFirstName : firstName
ContactDetailLastName : lastName
ContactDetailPhoneNumber :
ContactDetailPreferredContactMethod : Email
ContactDetailPreferredSupportLanguage : en-US
ContactDetailPreferredTimeZone : Pacific Standard Time
ContactDetailPrimaryEmailAddress : [email protected]
CreatedDate : 3/8/2024 9:59:35 PM
Description : test ticket please ignore and close
EnrollmentId :
FileWorkspaceName : 2403080050012950
Id : /subscriptions/5aa76f0c-95b9-42c1-8e0b-faba7a4d1374/providers/Microsoft.Support/supportTick
ets/test_ticket_1234
ModifiedDate : 3/8/2024 9:59:44 PM
Name : test_grhuang_2024_03_08_1
ProblemClassificationDisplayName : Compute-VM (cores-vCPUs) subscription limit increases
ProblemClassificationId : /providers/Microsoft.Support/services/06bfd9d3-516b-d5c6-5802-169c800dec89/problemClassific
ations/e12e3d1d-7fa0-af33-c6d0-3c50df9658a3
ProblemScopingQuestion :
ProblemStartTime :
QuotaTicketDetailQuotaChangeRequest : {{
"region": "EASTUS",
"payload": "{\"VMFamily\":\"BS Series\",\"NewLimit\":\"353\",\"DeploymentStack\":\"ARM\",
\"Type\":\"Regional\",\"EdgeZone\":\"\"}"
}}
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion : 1.0
Require24X7Response : False
ResourceGroupName :
SecondaryConsent :
ServiceDisplayName : Service and subscription limits (quotas)
ServiceId : /providers/Microsoft.Support/services/06bfd9d3-516b-d5c6-5802-169c800dec89
ServiceLevelAgreementExpirationTime : 3/11/2024 5:00:00 PM
ServiceLevelAgreementSlaMinute : 480
ServiceLevelAgreementStartTime : 3/8/2024 9:59:35 PM
Severity : Minimal
Status : Open
SupportEngineerEmailAddress :
SupportPlanDisplayName : Azure Support Plan - Internal
SupportPlanId : U291cmNlOkVBLFN1YnWjcmlwdGlvbklkOjVBQTc2RjBDLTk1QjktNPJDMS04RTBCLURCRUE3QTREMTM3NCxPZmZlckl
kOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType : Azure Internal
SupportTicketId : 2403080050012950
TechnicalTicketDetailResourceId :
Title : test
Type : Microsoft.Support/supportTickets
```

Creates a new support ticket for Subscription and Service limits (Quota) issues for the specified subscription

### Example 3: Creates technical support ticket at subscription level

```powershell
New-AzSupportTicket -Name "testticket12345" -AdvancedDiagnosticConsent "Yes" -ContactDetailCountry "USA" -ContactDetailFirstName "firstName" -ContactDetailLastName "lastName" -ContactDetailPreferredContactMethod "email" -ContactDetailPreferredSupportLanguage "en-US" -ContactDetailPreferredTimeZone "Pacific Standard Time" -ContactDetailPrimaryEmailAddress "[email protected]" -Description "test ticket" -ProblemClassificationId "/providers/microsoft.support/services/40ef020e-8ae7-8d57-b538-9153c47cee69/problemclassifications/72d14431-fb9e-7a21-0fa8-d3e4ac446e7a" -ServiceId "/providers/microsoft.support/services/40ef020e-8ae7-8d57-b538-9153c47cee69" -Severity "minimal" -Title "test" -TechnicalTicketDetailResourceId "/subscriptions/5aa67f0c-95b9-42c1-8eb0-dbea7a4d1374/resourceGroups/testResourceGroup/providers/Microsoft.Compute/virtualMachines/TESTMV"
```
```output
AdvancedDiagnosticConsent : Yes
ContactDetailAdditionalEmailAddress :
ContactDetailCountry : USA
ContactDetailFirstName : firstName
ContactDetailLastName : lastName
ContactDetailPhoneNumber :
ContactDetailPreferredContactMethod : Email
ContactDetailPreferredSupportLanguage : en-US
ContactDetailPreferredTimeZone : Pacific Standard Time
ContactDetailPrimaryEmailAddress : [email protected]
CreatedDate : 3/8/2024 10:28:14 PM
Description : test ticket please ignore and close
EnrollmentId :
FileWorkspaceName : 2403080040013218
Id : /subscriptions/5aa67f0c-95b9-42c1-8eb0-dbea7a4d1374/providers/Microsoft.Support/supportTick
ets/testticket12345
ModifiedDate : 3/8/2024 10:28:24 PM
Name : testticket12345
ProblemClassificationDisplayName : Backup and Restore / Automated or Managed backup
ProblemClassificationId : /providers/Microsoft.Support/services/40ef020e-8ae7-8d57-b538-9153c47cee69/problemClassific
ations/72d14431-fb9e-7a21-0fa8-d3e4ac446e7a
ProblemScopingQuestion :
ProblemStartTime :
QuotaTicketDetailQuotaChangeRequest :
QuotaTicketDetailQuotaChangeRequestSubType :
QuotaTicketDetailQuotaChangeRequestVersion :
Require24X7Response : False
ResourceGroupName :
SecondaryConsent :
ServiceDisplayName : SQL Server in VM - Linux
ServiceId : /providers/Microsoft.Support/services/40ef020e-8ae7-8d57-b538-9153c47cee69
ServiceLevelAgreementExpirationTime : 3/11/2024 5:29:00 PM
ServiceLevelAgreementSlaMinute : 480
ServiceLevelAgreementStartTime : 3/8/2024 10:28:14 PM
Severity : Minimal
Status : Open
SupportEngineerEmailAddress :
SupportPlanDisplayName : Azure Support Plan - Internal
SupportPlanId : U291cmNlOkVBLFN1YnNjcmlwdGlvbklkOjVBQTc2RjBDLTk1QjktNDJDMS04RTBCLURCRUE3QTREMTM3NCxPZmZlckl
kOk1TLUFaUi0wMDE1UCxTb3ZlcmVpZ25DbG91ZDpQdWJsaWMs
SupportPlanType : Azure Internal
SupportTicketId : 2403080040013218
TechnicalTicketDetailResourceId : /subscriptions/5aa76f0c-95b9-42c1-8e0b-dbea7a4d1374/resourceGroups/testResourceGroup/provider
s/Microsoft.Compute/virtualMachines/TESTMV
Title : test
Type : Microsoft.Support/supportTickets
```

Creates a new support ticket for technical issues for the specified subscription
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