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Unable to restore session #30972

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Unable to restore session#30972
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A-Session-MgmtSession / device names, management UI, etc.O-UncommonMost users are unlikely to come across this or unexpected workflowS-MajorSeverely degrades major functionality or product features, with no satisfactory workaroundT-DefectX-Needs-InfoThis issue is blocked awaiting information from the reporter
@maarezaei

Description

@maarezaei
maarezaei
opened on Oct 8, 2025

Steps to reproduce

When I open Element desktop in Ubuntu, a dialog opens with the title:
Unable to restore session

Outcome

There are two options:

Send logs
Clear Storage and Sign Out

Operating system

No response

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No response

How did you install the app?

No response

Homeserver

No response

Will you send logs?

Yes

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    Labels

    A-Session-MgmtSession / device names, management UI, etc.O-UncommonMost users are unlikely to come across this or unexpected workflowS-MajorSeverely degrades major functionality or product features, with no satisfactory workaroundT-DefectX-Needs-InfoThis issue is blocked awaiting information from the reporter

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