Persistent stuck notifications and badge count

[kegsay]

What happened:

1. I got binged in a room. Riot's favicon went to (1) and the room went to (1).
2. I clicked the room. I read the message. The (1) disappeared on both.
3. I swapped to another room. The (1) came back on both favicon and room.
4. I swapped to the room. It disappeared.
5. Rinse repeat at least 8 times (enough that I demonstrated this to @lukebarnard1 ).

What I expect to happen:

The (1) should disappear and not come back as I was not binged in that room anymore.

What actually happened:

It kept reappearing. I had to mute the room.

[dbkr]

I've seen behaviour like this when the server is struggling so this is likely to be the HS trying to decide what our notification count should be.

[kegsay]

Do we get any more information other than the notif count for each room? It'd be nice if Riot-Web could say "I've already binged for event ID ABC123, I'm not going to do it again".

[ara4n]

this sounds almost the same as #3060?

[kegsay]

Different - This one the notification did go away for a bit, but then returned. #3060 seems to never go away until you go to a random room.

[turt2live]

I managed to encounter something similar to this (and by proxy, #3060 as well) with some help from element-hq/element-meta#486 (so this might actually be invalid/a different issue):

• Set the room to notify on "All Messages (Loud)"
• Receive a couple messages when not looking at room
• Set the room to "Mentions Only" or lower without going into room
  • At this point, the badge next to the room goes away, but the favicon stays stuck
• Go into room to clear notification from the favicon
• Carry on and go to other rooms and wait for more messages
• No badge in room list, favicon gets a nice red mark on it

Edit: Muting the room doesn't help :/

[ara4n]

related to #2427

[jurf]

I have a stuck notification too, it’s been like that for ages. Driving me nuts.

[grahamperrin]

@jurf if you sequentially browse every room where you're a member, without bothering to page up or down to tell whether there's the thing that caused the notification, then does the notification disappear?

[jurf]

@grahamperrin I did that once before and it only maybe 1 out of 2 disappear. This time the other one disappeared too. Thanks! (Btw the culprit was the Riot room.)

[grahamperrin]

@jurf thanks for the feedback. (A couple of days ago I submitted, from within Riot, a bug report that might partially explain your most recent incident. Too soon to tell whether that report equates to an existing issue.)

[aaronraimist]

May be fixed by matrix-org/matrix-react-sdk#3121

Not fixed for me

[dreamerchris]

I got this too in all my clients so it must be something core that makes this one notification count apear

[daniellekirkwood]

Is this issue still a defect you're experiencing?

We think it needs to be closed - it will stay open for now but will be closed next week if we haven't heard anything.

Thanks!

[turt2live]

The slow server case has not been fixed, nor has the switching between notification levels (to my knowledge)