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[ResponseOps] Include time metrics and totals in the cases analytics index. #224682

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Merged
adcoelho merged 1 commit into from
Jun 20, 2025
Merged

[ResponseOps] Include time metrics and totals in the cases analytics index. #224682

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11 changes: 7 additions & 4 deletions x-pack/platform/plugins/shared/cases/server/cases_analytics/cases_index/mappings.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -107,15 +107,12 @@ export const CAI_CASES_INDEX_MAPPINGS: MappingTypeMapping = {
type: 'keyword',
},
time_to_resolve: {
// in seconds, calculated by case.closed_at - case.created_at
type: 'long',
},
time_to_acknowledge: {
// in seconds, calculated by case.in_progress_at - case.created_at
type: 'long',
},
time_to_investigaste: {
// in seconds, calculated by case.closed_at - case.in_progress_at
time_to_investigate: {
type: 'long',
},
custom_fields: {
Expand Down Expand Up @@ -151,5 +148,11 @@ export const CAI_CASES_INDEX_MAPPINGS: MappingTypeMapping = {
space_ids: {
type: 'keyword',
},
total_alerts: {
type: 'integer',
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@cnasikas cnasikas Jun 20, 2025

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Because we only set numbers bigger than zero, should we change it to unsigned_long? Same for total_comments. If we are afraid that a negative number can slip in here, let's leave it as it is.

},
total_comments: {
type: 'integer',
},
},
};
20 changes: 18 additions & 2 deletions x-pack/platform/plugins/shared/cases/server/cases_analytics/cases_index/painless_scripts.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -134,8 +134,24 @@ export const CAI_CASES_INDEX_SCRIPT: StoredScript = {
ctx._source.owner = source.cases.owner;
ctx._source.space_ids = source.namespaces;

if (ctx._source.created_at_ms != null && ctx._source.closed_at_ms != null){
ctx._source.time_to_resolve = (ctx._source.closed_at_ms - ctx._source.created_at_ms) / 1000;
if (source.cases.time_to_acknowledge != null){
ctx._source.time_to_acknowledge = source.cases.time_to_acknowledge;
}

if (source.cases.time_to_investigate != null){
ctx._source.time_to_investigate = source.cases.time_to_investigate;
}

if (source.cases.time_to_resolve != null){
ctx._source.time_to_resolve = source.cases.time_to_resolve;
}

if (source.cases.total_alerts != null && source.cases.total_alerts >= 0){
ctx._source.total_alerts = source.cases.total_alerts;
}

if (source.cases.total_comments != null && source.cases.total_comments >= 0){
ctx._source.total_comments = source.cases.total_comments;
}
`,
};