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Mobile scanner does not recognize barcodes #1507

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f1sh1918 opened this issue Jun 26, 2024 · 6 comments
Closed

Mobile scanner does not recognize barcodes #1507

f1sh1918 opened this issue Jun 26, 2024 · 6 comments
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@f1sh1918
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f1sh1918 commented Jun 26, 2024

Describe the bug
On some Android 14 devices like Samsung Galaxy A23 5g the mobile scanner does not recognize barcodes

To Reproduce
Steps to reproduce the behavior:

  1. Use Samsung Galaxy A23 5G
  2. Activate Card
  3. Scan the activation barcode
  4. Nothing happens

Expected behavior
The barcode will be recognized and the card can be activated

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

  • Device: Samsung Galaxy A23 5G
  • OS: Android 14

Additional context
Related issue: juliansteenbakker/mobile_scanner#1077

Update: This issue comes from upstream android camera issue and is device related
juliansteenbakker/mobile_scanner#698

@f1sh1918 f1sh1918 added Bug Something isn't working prio: high Issue must be solved within the next weeks. labels Jun 26, 2024
@f1sh1918 f1sh1918 removed the prio: high Issue must be solved within the next weeks. label Jun 26, 2024
@f1sh1918 f1sh1918 moved this to Next Up in entitlementcard Jun 26, 2024
@ztefanie
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ztefanie commented Jul 1, 2024

Issue was again reported with these details:
Samsung Handy A 23 5 G.
Die Android Version ist 14.
Die Version der App ist 2024, 3.16 (die aktuellste über Play Store verfügbar)

@ztefanie
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ztefanie commented Jul 1, 2024

Happend again:
goldene Ehrenamtskarte.
Kaufbeuren
App-Version 2024.5.5

@vthejay
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vthejay commented Jul 1, 2024

The problem exists with the Version 2024.5.5. as well (the latest Version)
Device Samsung A23 5g
Android 14
The QR Code scanner does nothing....No error shown, it just does not scan at all.

@vthejay
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vthejay commented Jul 1, 2024

with the test device Samsung A23 5G, I can reproduce the problem. The scanner does not recognize the QR code at all.
I have already activated the Developer Options on the Samsung A23.
I can get the logfiles through ADB later today. 😀
So, finally, we can reproduce this problem....
BTW, interesting: The test device has Android 13
App Version 2024.5.5

@f1sh1918
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f1sh1918 commented Jul 1, 2024

There is a patch mentioned to get more logs but it looks like we first have to ugrade to recent version v5.1.1 which has some breaking changes

@f1sh1918
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fixed by #1507

@github-project-automation github-project-automation bot moved this from Next Up to Done in entitlementcard Jul 22, 2024
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