Implement email notification when a service is suspended from the adm…

…in panel

app/config.py

@@ -258,6 +258,8 @@ class Config(object):
     NEAR_DAILY_SMS_LIMIT_TEMPLATE_ID = "a796568f-a89b-468e-b635-8105554301b9"
     REACHED_DAILY_SMS_LIMIT_TEMPLATE_ID = "a646e614-c527-4f94-a955-ed7185d577f4"
     DAILY_SMS_LIMIT_UPDATED_TEMPLATE_ID = "6ec12dd0-680a-4073-8d58-91d17cc8442f"
+    BOUNCE_RATE_EXCEEDED_ID = "2dd32fab-0dd5-411b-9fa2-d23469eabbaf"
+    BOUNCE_RATE_WARNING_ID = "60d67125-e088-4793-a260-70d43982ec5a"
 
     # Allowed service IDs able to send HTML through their templates.
     ALLOW_HTML_SERVICE_IDS: List[str] = [id.strip() for id in os.getenv("ALLOW_HTML_SERVICE_IDS", "").split(",")]

app/service/rest.py

@@ -17,7 +17,7 @@
 
 from app import redis_store
 from app.clients.zendesk_sell import ZenDeskSell
-from app.config import QueueNames
+from app.config import Config, QueueNames
 from app.dao import fact_notification_status_dao, notifications_dao
 from app.dao.api_key_dao import (
     expire_api_key,
@@ -710,6 +710,7 @@ def suspend_service(service_id):
 
     if service.active:
         dao_suspend_service(service.id)
+        notify_bounce_rate_exceeded(service)
 
     return "", 204
 
@@ -1123,3 +1124,54 @@ def check_if_reply_to_address_already_in_use(service_id, email_address):
             },
             status_code=400,
         )
+
+
+def notify_bounce_rate_exceeded(user_service):
+    service = Service.query.get(current_app.config["NOTIFY_SERVICE_ID"])
+    recipient = dao_fetch_service_creator(user_service.id).email_address
+    template = dao_get_template_by_id(current_app.config["BOUNCE_RATE_EXCEEDED_ID"])
+    reply_to = template.service.get_default_reply_to_email_address()
+
+    saved_notification = persist_notification(
+        template_id=template.id,
+        template_version=template.version,
+        recipient=recipient,
+        service=service,
+        personalisation={
+            "service_name": user_service.name,
+            "contact_us_url": f"{Config.ADMIN_BASE_URL}/contact",
+        },
+        notification_type=template.template_type,
+        api_key_id=None,
+        key_type=KEY_TYPE_NORMAL,
+        reply_to_text=reply_to,
+    )
+
+    send_notification_to_queue(saved_notification, False, queue=QueueNames.NOTIFY)
+
+
+def notify_bounce_rate_warning(user_service):
+    if user_service is None:
+        raise TypeError("user_service: must not be None")
+    service = Service.query.get(current_app.config["NOTIFY_SERVICE_ID"])
+    user = dao_fetch_service_creator(user_service.id)
+    template = dao_get_template_by_id(current_app.config["BOUNCE_RATE_LIMIT_WARNING_ID"])
+    reply_to = template.service.get_default_reply_to_email_address()
+
+    saved_notification = persist_notification(
+        template_id=template.id,
+        template_version=template.version,
+        recipient=user.email_address,
+        service=service,
+        personalisation={
+            "name": user.name,
+            "service_name": user_service.name,
+            "contact_us_url": f"{Config.ADMIN_BASE_URL}/contact",
+        },
+        notification_type=template.template_type,
+        api_key_id=None,
+        key_type=KEY_TYPE_NORMAL,
+        reply_to_text=reply_to,
+    )
+
+    send_notification_to_queue(saved_notification, False, queue=QueueNames.NOTIFY)

migrations/versions/0425_bounce_rate_limits.py

@@ -0,0 +1,89 @@
+"""
+Revision ID: 0425_bounce_rate_limits
+
+Revises: 0424_sms_templates_in_redacted
+
+Create Date: 2022-12-28 00:00:00
+"""
+
+from datetime import datetime
+from alembic import op
+from flask import current_app
+
+
+revision = "0425_bounce_rate_limites"
+down_revision = "0424_sms_templates_in_redacted"
+
+bounce_rate_exceeded = current_app.config["BOUNCE_RATE_EXCEEDED_ID"]
+bounce_rate_warning = current_app.config["BOUNCE_RATE_WARNING_ID"]
+
+templates = [
+    {
+        "id": bounce_rate_exceeded,
+        "name": "Bounce Rate Exceeded",
+        "type": "email",
+        "subject": "Notification service bounce rate exceeded",
+        "content_lines": [
+            'The bounce rate for your service, "((service_name))" has been exceeded. ',
+            "",
+            "To ensure we can provide reliable, uninterrupted service to all users of Notify, we temporarily suspended your service: ((service_name))",
+            "",
+            "To resume your service, please [contact us](((contact_us_url)))",
+        ],
+    },
+    {
+        "id": bounce_rate_warning,
+        "name": "Bounce Rate Warning",
+        "type": "email",
+        "subject": "Notification service bounce rate warning",
+        "content_lines": [
+            "Hello ((name))" "" 'Your service, "((service_name))" is approaching the bounce rate limit.',
+            "",
+            "To ensure that your service is not suspended, please ensure that your recipient lists are up to date and contain valid email addresses",
+            "",
+            "To learn more about managing the bounce rate for your services [contact us](((contact_us_url)))",
+        ],
+    },
+]
+
+
+def upgrade():
+
+    insert = """
+    INSERT INTO {} (id, name, template_type, created_at, content, archived, service_id, subject,
+    created_by_id, version, process_type, hidden)
+    VALUES ('{}', '{}', '{}', current_timestamp, '{}', False, '{}', '{}', '{}', 1, '{}', false)
+    """
+
+    for template in templates:
+        for table_name in "templates", "templates_history":
+            op.execute(
+                insert.format(
+                    table_name,
+                    template["id"],
+                    template["name"],
+                    template["type"],
+                    "\n".join(template["content_lines"]),
+                    current_app.config["NOTIFY_SERVICE_ID"],
+                    template.get("subject"),
+                    current_app.config["NOTIFY_USER_ID"],
+                    "normal",
+                )
+            )
+        op.execute(
+            f"""
+            INSERT INTO template_redacted(
+                template_id,
+                redact_personalisation,
+                updated_at,
+                updated_by_id
+            ) VALUES ('{template["id"]}', false, current_timestamp, '{current_app.config["NOTIFY_USER_ID"]}')
+            """
+        )
+
+
+def downgrade():
+    for template in templates:
+        for table in "templates", "template_history":
+            op.execute(f"DELETE FROM {table} where template_id = '{template['id']}'")
+        op.execute(f"DELETE FROM template_redacted WHERE template_id = '{template['id']}'")

tests/app/conftest.py

@@ -1200,6 +1200,30 @@ def no_reply_template(notify_db, notify_db_session):
     )
 
 
+@pytest.fixture(scope="function")
+def bounce_rate_templates(notify_db, notify_db_session):
+    service, user = notify_service(notify_db, notify_db_session)
+    import importlib
+
+    bounce_exceeded = importlib.import_module("migrations.versions.0425_bounce_rate_limits")
+
+    return {
+        config_name: create_custom_template(
+            service,
+            user,
+            config_name,
+            "email",
+            content="\n".join(
+                next(x for x in bounce_exceeded.templates if x["id"] == current_app.config[config_name])["content_lines"]
+            ),
+        )
+        for config_name in [
+            "BOUNCE_RATE_EXCEEDED_ID",
+            "BOUNCE_RATE_WARNING_ID",
+        ]
+    }
+
+
 @pytest.fixture(scope="function")
 def mou_signed_templates(notify_db, notify_db_session):
     service, user = notify_service(notify_db, notify_db_session)

tests/app/service/test_rest.py

@@ -13,6 +13,7 @@
     near_daily_limit_cache_key,
     over_daily_limit_cache_key,
 )
+from app import api_key
 
 from app.dao.organisation_dao import dao_add_service_to_organisation
 from app.dao.service_sms_sender_dao import dao_get_sms_senders_by_service_id
@@ -3405,6 +3406,7 @@ def test_cancel_notification_for_service_raises_invalid_request_when_notificatio
     admin_request,
     sample_notification,
 ):
+
     response = admin_request.post(
         "service.cancel_notification_for_service",
         service_id=sample_notification.service_id,
@@ -3517,3 +3519,24 @@ def test_get_monthly_notification_data_by_service(mocker, admin_request):
 
     dao_mock.assert_called_once_with(start_date, end_date)
     assert response == []
+
+
+def test_notify_bounce_rate_warning_service_service_is_none(mocker, sample_service, admin_request, bounce_rate_templates):
+    mocked = mocker.patch("app.celery.provider_tasks.deliver_email.apply_async")
+
+    response = admin_request.post(
+        "service.suspend_service",
+        service_id=sample_service.id,
+        _expected_status=204,
+    )
+
+    notification = Notification.query.first()
+    service = Service.query.get(sample_service.id)
+
+    mocked.assert_called_once_with([str(notification.id)], queue="notify-internal-tasks")
+    assert notification.personalisation["service_name"] == sample_service.name
+    assert service.active == False
+
+    # TODO: get API keys for service and assert that their expiry date is in the past
+    for api_key in service.api_keys:
+        assert api_key.expiry_date <= datetime.utcnow()