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we propose CogChain, a cognitive chain-of-thought (CoT) reasoning framework that mimics a human supporter’s cognitive process for emotional support conversation. Specifically, CogChain employs a chained structure to analyze the seeker’s issues, infer internal thoughts, determine behavioral intentions, and select appropriate strategies to achieve support goals.
If you find our work useful, please cite our paper.
@inproceedings{
cao2024enhancing,
title={Enhancing Emotional Support Conversation with Cognitive Chain-of-Thought Reasoning},
author={Yaru Cao, Zhuang Chen, Guanqun Bi, Yulin Feng, Min Chen, Fucheng Wan, Minlie Huang, and Hongzhi Yu},
booktitle={The 13th CCF International Conference on Natural Language Processing and Chinese Computing},
year={2024}
}