Issue-418 accept strings as serviceDeskID

[james-cast]

Description

Allow strings to be passed as serviceDeskIDs

Information that is useful here:

• The What: ^
• The Why: service desk ids can also be strings, not just ints
• Type of change: feature
• Breaking change: No
• Related to an issue: Issue-418
• Jira Version + Type: cloud

Example:

go test ./... -v

Checklist

• Unit or Integration tests added
  • Good Path
  • Error Path
• Commits follow conventions described here:
  • Conventional Commits 1.0.0
  • The seven rules of a great Git commit message
• Commits are squashed such that
  • There is 1 commit per isolated change
• I've not made extraneous commits/changes that are unrelated to my change.