Deep Heartbeat GA: update WebSocketManager to enable Chat widge… #198
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ShanshanXu2021
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CHANGELOG.md
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| @@ -4,6 +4,10 @@ All notable changes to this project will be documented in this file. | |||
| The format is based on [Keep a Changelog](https://keepachangelog.com/en/1.0.0/), | |||
| and this project adheres to [Semantic Versioning](https://semver.org/spec/v2.0.0.html). | |||
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| ## [2.2.0] | |||
| ### Added | |||
| - Updated amazon-connect-websocket-manager.js library to enable Deep Heartbeat change for Blitz Chat widget users. | |||
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nit: could we remove "Blitz" team name
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Issue #, if available:
Deep Heartbeat GA: update WebSocketManager library to enable Blitz Chat Widget users
Description of changes:
Deep Heartbeat is a feature implemented on WebSocketManager level to monitor agent availability in real time, so that stale connection can be closed when an agent is offline and customers can be routed to another available agent.
Deep Heartbeat does not introduce change on Chat widget itself. It's already available to default CCP, Agent Chat UI and Customer Chat UI(deployed through LilyCustomerChatWidget Pipeline) users. The feature has CSM on CCP side, integration tests and canaries on Torii side.
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