Adding 'customizationObject' for enabling "Download Chat transcript" does not add option of downloading chat transcript while following approach 2

[saurabhpandeyhcl]

While following approach 2 (therefore adding amazon_connect('customerChatInterfaceUrl', './amazon-connect-chat-interface.js');) if option for enabling customization object is added it does not show/provide download chat transcript option. While following Approach 2 the current code is built and 'amazon-connect-chat-interface.js' is generated and included. If Approach 1 is followed and line 'amazon_connect('customerChatInterfaceUrl', './amazon-connect-chat-interface.js');' is removed then download chat transcript option is seen and is functioning as expected. Following line is added for enabling customization object

amazon_connect('customizationObject', { header: { dropdown: true, dynamicHeader: true, }, transcript: { hideDisplayNames: false, eventNames: { customer: "User", agent: "Webchat Agent", supervisor: "Webchat Supervisor" }, displayIcons: true, iconSources: { botMessage: "imageURL", systemMessage: "imageURL", agentMessage: "imageURL", customerMessage: "imageURL", }, }, composer: { disableEmojiPicker: true, disableCustomerAttachments: true, }, footer: { disabled:false } });

[mrajatttt]

Our repository hasn’t been updated with the latest code, which is the reason for this issue. I’ll discuss this with my team and find a solution. I’ll keep you updated early next week.

[saurabhpan-hcltech]

Hi Rajat Kindly inform if you have any update on this.Thanks