Hmrc webchat availability scenario update #1630
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…slot is available even tho status is busy
alex-ju
approved these changes
Jan 23, 2020
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Updated display logic for messages in accordance with availability responses shown below.
Inside hours of operation, no agents logged in
{"inHOP":"true","status":"offline","availability":"false"} = UNAVAILABLE = Webchat is closed at the moment.
Outside hours of operation
{"inHOP":"false","status":"offline","availability":"false"} = UNAVAILABLE = Webchat is closed at the moment.
Inside hours of operation, agents logged in and chat ready immediately
{"inHOP":"true","status":"online","availability":"true"} = AVAILABLE = Advisers are available to chat.
Inside hours of operation, agents logged in and there is a space in the queue
{"inHOP":"true","status":"busy","availability":"true"} = AVAILABLE = Advisers are available to chat.
Inside hours of operation, agents logged in and there is no longer any spaces in the queue
{"inHOP":"true","status":"busy","availability":"false"} = BUSY = All webchat advisers are busy at the moment.
Added additional parameter to availability url to cater for Nuance queue Depths
Visual regression results:
https://government-frontend-pr-1630.surge.sh/gallery.html
Component guide for this PR:
https://government-frontend-pr-1630.herokuapp.com/component-guide