Connection error

[glugoboni]

I'm not able to relogin and configuratore your plug-in.

from some versions I am no longer able, before everything worked correctly

[alandtse]

Is this #353?

[glugoboni]

Hello, i check my amazon account but i don’t have 2fa enable Giovanni Lugoboni tel. +39 348 8402153 www.lugoboni.it Inviato da iPad

Il giorno 9 set 2019, alle ore 20:00, Alan Tse ***@***.***> ha scritto:

 Is this #353? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.

[glugoboni]

i reinstall the component and after insert captcha i see this screen. Giovanni Lugoboni tel. +39 348 8402153 www.lugoboni.it <http://www.lugoboni.it/> Il giorno 9 set 2019, alle ore 20:34, Giovanni Lugoboni <[email protected]> ha scritto: Hello, i check my amazon account but i don’t have 2fa enable Giovanni Lugoboni tel. +39 348 8402153 <tel:+39%20348%208402153> www.lugoboni.it <http://www.lugoboni.it/> Inviato da iPad

Il giorno 9 set 2019, alle ore 20:00, Alan Tse ***@***.***> ha scritto:

 Is this #353 <#353>? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#354>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ALQEU5K3UZUWMF5OODZYVMDQI2FNFANCNFSM4IU2LADQ>.

[alandtse]

Did you not post an image? You may have to go to GitHub to post.

[glugoboni]

Hi...this is the image:

and the second:

[glugoboni]

in log file:
Cannot connect to host alexa.amazon.it:443 ssl:<ssl.SSLContext object at 0x722caab0> [Try again]
09:28 custom_components/alexa_media/init.py (ERROR)

[alandtse]

Please provide the full logs. I don't have enough information to help you. Your last ssl error indicates you can't connect to the domain alexa.amazon.it. Do you have connectivity on the device?

[glugoboni]

Tue Sep 10 2019 12:17:15 GMT+0200 (CEST)

Cannot connect to host alexa.amazon.it:443 ssl:<ssl.SSLContext object at 0x726bffb0> [Try again]
Traceback (most recent call last):
File "/usr/local/lib/python3.7/site-packages/aiohttp/connector.py", line 955, in _create_direct_connection
traces=traces), loop=self._loop)
File "/usr/local/lib/python3.7/site-packages/aiohttp/connector.py", line 825, in _resolve_host
self._resolver.resolve(host, port, family=self._family)
File "/usr/local/lib/python3.7/site-packages/aiohttp/resolver.py", line 30, in resolve
host, port, type=socket.SOCK_STREAM, family=family)
File "/usr/local/lib/python3.7/asyncio/base_events.py", line 784, in getaddrinfo
None, getaddr_func, host, port, family, type, proto, flags)
File "/usr/local/lib/python3.7/concurrent/futures/thread.py", line 57, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/local/lib/python3.7/socket.py", line 748, in getaddrinfo
for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
socket.gaierror: [Errno -3] Try again

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 130, in handle_call_service
connection.context(msg),
File "/usr/src/homeassistant/homeassistant/core.py", line 1235, in async_call
await asyncio.shield(self._execute_service(handler, service_call))
File "/usr/src/homeassistant/homeassistant/core.py", line 1260, in _execute_service
await handler.func(service_call)
File "/usr/src/homeassistant/homeassistant/components/configurator/init.py", line 235, in async_handle_service_call
await self.hass.async_add_job(callback, call.data.get(ATTR_FIELDS, {}))
File "/config/custom_components/alexa_media/init.py", line 165, in configuration_callback
login, callback_data)
File "/config/custom_components/alexa_media/init.py", line 155, in setup_platform_callback
await login.login(data=callback_data)
File "/usr/local/lib/python3.7/site-packages/alexapy/alexalogin.py", line 350, in login
ssl=self._ssl)
File "/usr/local/lib/python3.7/site-packages/aiohttp/client.py", line 476, in _request
timeout=real_timeout
File "/usr/local/lib/python3.7/site-packages/aiohttp/connector.py", line 522, in connect
proto = await self._create_connection(req, traces, timeout)
File "/usr/local/lib/python3.7/site-packages/aiohttp/connector.py", line 854, in _create_connection
req, traces, timeout)
File "/usr/local/lib/python3.7/site-packages/aiohttp/connector.py", line 959, in _create_direct_connection
raise ClientConnectorError(req.connection_key, exc) from exc
aiohttp.client_exceptions.ClientConnectorError: Cannot connect to host alexa.amazon.it:443 ssl:<ssl.SSLContext object at 0x726bffb0> [Try again]

[alandtse]

This is just indicating a network failure. Are you able to ping or access alexa.amazon.it from the HA device?

[glugoboni]

Yes i ping Alexa.amazon.it from my device

[alandtse]

The logs aren't describing the problem then. I won't be able to help unless there's some logs showing the specific error. Did you enable debug logging per the wiki? We'll need the full log with you configurator attempt. Please scrub any private info from the file.

[alandtse]

Could be related to #362 and #363. May need the system health info from HA.

arch	x86_64
dev	false
docker	true
hassio	true
os_name	Linux
python_version	3.7.4
timezone	America/Los_Angeles
version	0.98.5
virtualenv	false

[alandtse]

This should be resolved by 2.2.1, please try and let me know if it doesn't work.